ANA is excellent in everything they do
優點： "Friendly, helpful, attentive crew; good amount of storage in business class; very good food with an excellent variety."
缺點： "Bigger seat, but compared to other experiences it was very good."
缺點： "Better seats and food. More water please"
優點： "Crews were great. They worked fast and helpful."
優點： "ANA did great on everything I could expect from a flight."
缺點： "1. Missed our flight connection in Chicago because of delayed take-off from Tokyo. We were forced to use another airline and we landed in NYC about 5 hours later. 2. ANA flight attendants were not very well versed in the English language. Very hard to communicate our needs."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Plane not full so had 2 seats to myself. Stewardesses nice but didn’t all speak English."
缺點： "Only got asked for a drink one time. I could have used a snack,but I was trying to sleep so maybe they just didn’t disturb me. Left bright lights on whole trip. No Wi-Fi on this flight available."
缺點： "The business lounge in honolulu"
優點： "The service and attention of the ANA flight attendants seemed genuine."
優點： "It was alright."
缺點： "Prepare to wake up with neck pain."
優點： "Friendly crew, delicious meals, comfortable seats. Would fly no other airline to Japan."
優點： "The crew was always around if you needed anything."
缺點： "Wifi was slow, expensive, and you’re limited to 100MB instead of unlimited & luggage people broke my top handle on my suitcase, so it’s pain to move it around now."
缺點： "Food was not good, seats not comfy"
缺點： "19 hours overlay in ORD. I had to check out all luggages again. Terrible."
優點： "Services and respectful"
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
優點： "ANA has been running a top notch game recently. NRTcanbea mess particularly if you're transitioning due to security, but ANA does a good job with the passengers, food and flight."
缺點： "Would like to listen to ATC"
優點： "The meals were delicious. Japanese option was a seafood bento and breakfast grilled whitefish. Tasted fantastic and well presented."
缺點： "The premium economy seat was about average. Comfort okay but not the best for sleep."
優點： "Generous for portions. Crew were awesome. The interface was easy and had lots of options"
缺點： "Main food dish was combinations of flavors I would never put together. Lack of leg room."
優點： "Flight was good"
缺點： "Signage at Honolulu airport is unclear - -difficult to navigate TSA check, find connecting gate"
優點： "Crew and service awesome"
缺點： "Not enogh choices for entertainment"
優點： "I took flight Mexico-Narita on economy and it was comfortable enough for a 14 he trip. Food was great and entertainment was bast."
缺點： "Nothing in particular"
缺點： "EVERY FRIGHT WAS DELAY, AND LOST BAGGAGE, AND MY SUITCASE WAS BROKEN!!!!"
缺點： "EVERY FRIGHT WAS DELAY, AND LOST BAGGAGE, AND MY SUITCASE WAS BROKEN!!!!"
缺點： "I did not like the delay of the plane which, instead of taking of at 10pm took off at 7h45 am."
優點： "Wish there was more movies in English"
優點： "ANA airline was great! I love the service and the crew was very friendly, answers questions with a smile. I will definitely choose this airline for my travels, I know how they treat the coustomers."
優點： "the food, service, and efficiency"
缺點： "The really long layovers"
優點： "Friendly and helpful stewardess"
缺點： "Seats could be more comfortable."
優點： "I love the food and the girls was fantastic"
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
優點： "Most all."
缺點： "Old business class configuration. Today, expectations are for lie-flat chairs, especially for longer flights leaving at very early hours."
優點： "I've flown to Asia many, many times and NH is the best of all the carriers I've used."
優點： "I liked the plane! Beautiful and new, the Boeing 787 Dreamliner was a pleasure to ride in. Staff was as pleasant and helpful as they always are on ANA and despite the long delay due to an engine repair, the ANA staff conducted themselves incredibly professionally."
缺點： "It wasn't such a bad experience for me but the plane did have a mechanical failure and the part was not in stock in Cambodia so had to be flown in. That resulted in a 24 hour delay. The ANA staff were excellent and did take care of us well."
優點： "service and comfort in Premium economy"
缺點： "ANA's food quality went down so much. Its basically as bad as united meals. Very sad."
優點： "Crew is always awesome on ANA flights"
優點： "Very friendly and attentive service, good movie selection on new screens."
缺點： "TSA-style pat-down at the gate in Narita before allowed to board."
優點： "Flight attendants were very nice on this modern 787. It was a pleasant easy flight."
優點： "The airline gave us pillows and a small cover"
缺點： "The food was nasty, and no air circulation plus so hot in there"
缺點： "Shouldn’t have babies or small kids in the business class"
優點： "There was a good amount of leg room for an economy seat"
缺點： "I wish there was a bigger movie selection"
優點： "Crew was nice"
缺點： "It was extremely loud the entire trip and after traveling for more than 24 hours beforehand, it was an extremely uncomfortable trip."
優點： "The crew was nice"
缺點： "My tv monitor didn’t work and my wife’s chair wouldn’t stay reclined"
優點： "In time"
缺點： "Don’t let customer wait long time for gate after landing"
優點： "Comfy seat"
缺點： "Less salt in the food"
優點： "Crew was very nice and I was happy to get emergency exit row window seat to make the the long flight more comfortable."
缺點： "The food could have definitely been better too many shrimp and fish options even in the morning for breakfast. I was happy there has been a pasta served for dinner otherwise I wouldn’t have eaten the entire flight! Shrimp for breakfast isn’t an option for American folk and the movie selection"
優點： "Great airplane (787 Dreamliner), comfortable seats, lots of meals, free beer and wine. Great ticket price!"
缺點： "The cabin crew did not really understand english. When I asked something, it was clear that they didn't understand. I had to claim my checked bag and recheck it at every flight segment. No ability to select seats unless it was more than 72 hours before departure."
優點： "The check in boarding pass is not that nice."
缺點： "The boarding pass people need to improve, especially to elderly people."
優點： "Just good overall. Beats any American carrier (which is not saying too much!)."
缺點： "Was late. But they were very apologetic (not their fault). Seattle port entry is HORRIBLE. I thought China was bad!"
缺點： "Better movies , better vegan food"
優點： "The plane was very new. Good movies and tv shows."
缺點： "The pineapple went bad...and it was just served. Also a tiny pastry, it had a flavor that the nuts had been sitting for a while."
優點： "You give me the suck time form shenyang to Fuzhou . I have to pick up all my stuff and chinking all the stuff to shenyang form Fuzhou . And just a 40 minute how I make it ? And I miss my fly to Fuzhou . I have to buy 2 new tickets form shenyang to Fuzhou ! $400 .. I feel so bad very bad .."
缺點： "How you guys gonna do for it ?"
優點： "yes crew were amazing"
缺點： "ticketing was terrible, id number is totally different from our passport.causing lots of ordeal in check in and security check"
優點： "Crew's Services"
缺點： "Snacks and water ran out during the last several hours of the flight. For shorter people, their feet would have difficulty touching the floor."
優點： "I paid $14.95 to have a seat selection before departure however, my seat was given is in the middle not the roadside seat I prefer either karak to refund all seat selection charges."
缺點： "I paid $14.95 to have a seat selection before departure however, my seat was given is in the middle not the roadside seat I prefer either karak to refund all seat selection charges."
優點： "Getting off of the plane"
缺點： "This was a discount garbage carrier. I have ridden on cargo boats off the coast of Nicaragua that I would recommend before Xiamen. They don’t give you your connecting boarding pass when you leave the country. You have to go through China’s bullshit customs service three times just to get to your next flight. Chinese customs is like a bowl full of retarted fish smelling their own farts. Six people doing nothing while one blithering idiot Stubles through paperwork."
缺點： "The seats don't even recline, so I could not lie back to rest. The entertainment system was very bad, didn't provide earphones and could barely see the screen. I would not choose to fly this airline again."
優點： "The Chinese people were wonderful! But I was required to pass thru security checks 3 times arriving. 3 times transiting and 3 times leaving. At customs, transit and departure. No common sense to their process only"letter of the law". For example I was taking beef jerky to my friends in Thailand but the Chinese security has a meat sniffing dog and they confiscated it as well as the girl in front of me More than $100 worth of jerky. They should have given it back at departure gate. I had to buy more in their duty free shop. Also they cancelled my flight without advising me but did get me on Thai airways later that day. Too much hassle to Transit China"
缺點： "The flight left before we get there. I had to book a train ticket to my final destination because I have to be in Fuzhou that day. I was told by the airline that I would be reimbursed the air fare from Xiamen to Fuzhou."
優點： "The flight was fine"
缺點： "They left my luggages at SeaTac. I am at China right now, and I don’t know when they are going send them to me. All my stuff in the luggage now I have buy everything again."
優點： "Flew business class. Cabin crew was some of the most attentive I have experienced. Food was very good and nicely presented. Pillows could be better, but had two. Same with blankets. One thick and puffy, the other lighter. Nice for temperature regulation."
缺點： "First leg lax - Tao delayed almost 3 hours. Fortunately the 2nd leg was delayed 1.5 hours. 3rd leg on this itinerary was also delayed, I could have made the flight, but they gave my seat away. It was a bit of a Charlie Foxtrot rearranging flights and overnighting Hotel. 2.5 hours. A supervisor was needed to sort it all out. We will see if the above was bad circumstances or not. I run the same itinerary in reverse on the way home in a week."
缺點： "We meet different problem in this flight. First, the boarding start late and we arrive late more than one hour. They could organize the entrance with range of number. The food was ok, but the beverage is poor, just half glass of wine or juice. no more. one small bottle should be normal fro lunch or dinner."
優點： "crew was nice"
缺點： "food was dry"
優點： "New and very clean airplane. Appears to be an inch or two more room between the seats on the 787 to and from China. Good boarding procedure."
缺點： "The actual flights were ok. The experience at the airports was the reason for the below average rating. They are not set up to handle transit passengers. The signage in English is poor or nonexistant. The overall level of English for the airport staff is very poor. One goes upstsirs/downstairs nunerous times. Because the second portion of WF858 is domestic flight, the passenger needs to exit the terminal and re-enter as an international passenger. Numerous security and passport lines. I found the movie selection to be poor with few non-violent movies available. Will not fly this route again."
缺點： "The check in staff did not let me check in and denied to support me! The reason was that my first name, middle name and last name were written in English order, not in Chinese order! I want my money back! All of my plan and meetings in Xiamen were cancelled!"
優點： "No problem with staff"
缺點： "Food is okay"
缺點： "I was very sick and contagious and asked for a single person hotel room for the night before a connecting flight. It was not accommodated. It would have cost extra 100-200 yuan. Then when we asked for the shuttle to the hotel, the security at the departures level meant we could not exit and be picked up. No one could arrange pick up at arrivals. Instead we paid for a taxi ourselves. Poor service and coordination, especially considering I could barely talk and just badly needed a rest."
缺點： "u had to transfer ur luggages even though its the same airline. what a joke? u had to get through numerous security points to get through the airport what the hell?"
優點： "The cabin crew were very nice and courteous!"
缺點： "Couldn't be helped, it was just a long flight!"
優點： "Price and flight were great. Communicating was small problem. 5 am arrival nothing open so couldn't change money for food, taxi etc. Finally found an ATM that worked. People used their cell phones to try and communicate."
缺點： "Some obstacles with early morning arrival and communications"
優點： "I like the price but best of all the service and the attention given to us by all staff members."
缺點： "Everything was great!"
缺點： "They will cheat u of money. Somehow. Beware."
優點： "All announcements in Chinese and English. They keep feeding you."
缺點： "Lots of checkpoints but hey. Why complain about them trying to keep us safe."
優點： "The food was good and staff was friendly"
優點： "Crew was friendly."
缺點： "couldn't book through from Shenzhen yp Guilin. Had to check-in again at Fuzhou and go through security again."
優點： "all of the Xiamen staff were really great."
缺點： "Nothing that I disliked."
優點： "Flight Attendants were nice a professional Seats comfortable Meal size was quite large for economy Domestic"
缺點： "Check In Agent said my ticket was incorrect? Had to go to about three different desks with very limited English. Had a baggage overage that I was happy to pay for but would have had to go to another desk to pay. Would have missed my flight. Hand carried 8 pieces of dry cleaning through the Airport. Not customer saavy or friendly."
優點： "Excellent, friendly service on a terrific plane. More leg room than the average (American) airline for a long flight. Had to call Customer Service. They were as helpful as they could be."
缺點： "There was no computer check-in even for people with no bags to check. Long wait on line to check-in. Probably could use more staff at airport. TSA wait that night was also very long. Not Xiamen's fault of course."
優點： "on time food"
缺點： "no movies"
缺點： "As everyone was lining up at the gate to board, a guy came out yelling at everyone is Chinese. I have no idea what he said but it didn't sound good. We sat on the plane for 1.5 hr waiting to depart. An announcement was finally made that there was some kind of issue with air traffic, we ended up almost 2 hrs delayed. The volume on the media device in front of me was not working. The seats were terribly uncomfortable, my butt was hurting after the first hour."
優點： "The aircraft is new! The food is good on the FOC to JFK flight! Instant noodle soup isprovided when you need it!"
缺點： "However the food on JFK to FOC flight is terrible. The rice is hard as rock!"
優點： "Comfortable and friendly"
缺點： "No problems"
缺點： "1) I asked for a window seat so I could see Hong Kong on the air. They put me in the row in front of the wing. No window! 2) Almost constant announcements about seatbelts and electronic devices, not loud enough to actually understand, but just loud enough be annoying. 3) Flight crew go down the aisle with the grace of drunken rugby players. On the return flight I sat on the aisle and got positively battered. I don't work for an airline but I can walk up and down the aisle without touching anyone! 4) The morning meal was a bottle of water, a bruised banana and a piece of bread with what smelled like dog food inside. Revolting. The meal on the way back was ... the same! Give me real food, a snack or nothing at all. It's only an hour flight. 5) On the return flight we sat at the gate for 40 minutes. No explanation or apology. 40 minutes late on a flight that was only an hour... 6) I had to ask for an arrival card as we descended. They could have been given out while we were sitting at the gate doing nothing for 40 minutes. 7) The only "entertainment" was about 15 minutes of commercials. My boss booked this flight for me. I will not fly with them again. They were so incompetent and overmatched, on a flight that was only an hour. I was embarrassed for them."
缺點： "Headphones were not provided."
優點： "My flight was canceled but the ground crew was amazing I was really worried but China Eastern's ticket people were very professional! Highly recommend."
優點： "Great service in business class"
缺點： "Boarding seemed to be chaotic !"
優點： "Nothing. It was a horrible experience."
缺點： "They could have checked in our bags but didn't. They could have been more courteous. They could have checked us in through to our final destination (Seattle) but didn't. I will never fly China Eastern again."
缺點： "Can make the food and tea more hot ? Shanghai to Hong Kong meal is goood"
缺點： "The crew’s English was awful; this making this Cartier a bad choice for non-Mandarin speaking travelers. The power port is throttled at 20W, make my sleep therapy machine inoperablere so I got no sleep on a 12 hour flight. Food was mediocre at best. Never flying China Eastern again."
優點： "My flight had plenty of leg-room and I was able to sleep for 2/3 of the 12 hou flight"
缺點： "The plane was on the cold side an I only packed for the tropics. None of the phone chargers in my row worked"
優點： "I liked nothing crew rude and racist they hate white people all the Chinese people where able to lay down and sleep me being white and American they gave me a eilee Seat with someone sitting next to me so I never was able to sleep all other passengers had no one sitting next to them and where able"
缺點： "The airlines charged me twice 320 for my 2 surfboards for total of 640.00 which is wrong the crew rude they broke my suitcase handles tore apart my surfboard bag over charged my sports bag will never fly this airline Shanghai should b called shanghell the Chinese people in airport r rude and mean"
缺點： "Flight was delayed by 4.5 hours but they did not make any announcements on the PA. In fairness, they provided a meal voucher and partial refund o. The spot."
優點： "Newer planes"
缺點： "Better foos stewards"
缺點： "They couldn’t find my reservation. I almost missed my flight."
優點： "Lots of room”for stuff”, so you aren’t digging in your attaché case all the time, almost like a desk area. We had eaten prior to departure so I asked to be served the meal later and they had no problem."
缺點： "Very unorganized and dirty inside cabin"
缺點： "I can not able to check in from Yangon international airport to SFO due to transit hour is more than 24 hour in china.. I had to cancel flight with $116 cancellation fees which I wasn't satisfied. Without flying anywhere I have to pay for that fee. I will not buying anymore China eastern airline for future."
優點： "Quick boarding and take off."
缺點： "They kept the lights on the whole time and it was a 1AM flight so hard to rest. Plus the crew was loud during food service. Chaotic."
優點： "It was just a normal flight nothing weird."
缺點： "Not much room for a 13 hour flight."
優點： "Check in, boarding, seating, service, great! I observed this crew helping many Non English speaking passengers fill out USA Customs forms. Most proactive team I have seen thus far among Chinese airlines. Airplane configuration in economy is better in terms of bathrooms for economy class than say for example..,Delta and AA in the new 787 aircraft."
缺點： "Food needs improvement. Offerings are all bad carbohydrates w no nutritional value. Breads, ssndwhiches, lots of rice or noodles w sliver of meat and vegetables, mystery over sugary beans."
優點： "The food was better although drinks were not enough."
缺點： "Crew were hard to understand. When you ask again they tend to be rude and short. They did not help with luggage. The seat was very uncomfortable. Boarding was confusing because they made us go back and forth."
優點： "Amazing flight"
缺點： "They never pick up the phone when you call them at their offices."
優點： "New plane. Airport at LAX and Shanghai clean."
缺點： "Bad food and lost my luggage with all my cosmetics and shoes When I asked for different food they said that was all they had. They told me they had 24 hrs to find my luggage."
優點： "The flight attendants were nice."
缺點： "Once again, no vegetarian food options. And I was never informed upon purchasing my ticket that I needed to order vegetarian food 24 hours in advance, so this was twenty hours of traveling with no food . Luckily the nice flight attendants gave me extra bread, but that is not enough to sustain a human. Also having to go through customs twice in China during my layovers was terrible. The lines were long and the layover was too short, I almost missed my flight on both layovers."
優點： "Service transport from the lounge to The aircraft"
缺點： "The line at the counter getting the boarding pass and the long walk and not clear directions at the transfer are. The worst feeling in the hole trip"
優點： "The crew, the food, the entertainment, all of the things onboarding are excellent. Very comfortable!"
優點： "the plane was new, fairly comfortable, crews could speak somewhat ok english"
缺點： "they changed the original departure time to earlier but then it was departed later than the updated time. food was on scary level"
優點： "The flight attendants were extremely rude and looked like they hate their jobs. They kept speaking to me in Mandarin, a language I do not understand and when I tell them I don't understand they get extremely annoyed and will repeat in english in a very annoyed tone. Service was horrible, when my friends and I tried to request for more water they pretended like they did see us or hear us. Overall, I will never fly with this airline ever again."
優點： "Plane was clean and nice. Not a packed flight and we go there 15 before expected arrival time."
缺點： "I wanted to upgrade to business class. I kept being put off, and said I could do it on the plane. When I asked on the plane, they only accepted cash. I do not think this convenient especially when flying internationally. I did not have that specific currency given it was my layover. I also think the airline missed out on an opportunity to make a profit because I was willing to pay for an upgrade again."
缺點： "Wondering if I can as a n the right flight out of PVG - luckily yes..."
優點： "Everything, from checking in, baggage handling almost personalized, boarding with no hassle at all, welcoming on board and to your seat. In flight services non stop, only ask what do you want and they will bring it to you. You will never hear a no from the nice crew."
缺點： "I çan't think of anything. Even the restrooms are being cleaned very often by the flight attendants, giving you that freshy feelings. Kudos to the crew."
優點： "Clean. Pleasant. But long flight for no movie choiceFood"
缺點： "Food. Almost made me sick. Seafood noodles with soylent green"
優點： "I liked the price the best. Also, the total hours of flight time, layover time, was good. Lots of choices in movies, too."
缺點： "I wish they had more chicken dishes, as chicken is all I eat in non veg."
優點： "Everything else except the rough ride"
缺點： "The turbulence. I was very uncomfortable and scared. The plane ride was just too rocky and it just lasted too long. Thought it was going to crash. But it's not the pilot's fault I would travel with China Eastern again."
優點： "Was fast and smoothly landed . Desert was awesome, but meal was strange."
缺點： "The flight was delayed for half an hour, and then waited in the plane for another three hours before take off. I guess a few hours of delay is normal when you fly in China. The passengers waited seating in the plane for more than 3 hours not knowing the reason of the delay nor when will it take off. There were no choice of meal. The meal was very basic and was with too authentic flavor and material. Rice was undercooked and compressed in rectangular shape probably by food producing machine. No individual grains can be seen. There were no individual monitors or entertainment available, but understandable, considering that it is a two and a half hour flight."
缺點： "The food was terrible and my flight was delayed for 4 hours. I almost missed my connecting flight. Not treated well at the airport also."
缺點： "Uber-paranoid airline, did not allow cell phones even at cruising altitude. And a nice, (perfectly legal) camping knife mysteriously disappeared from my bag."
優點： "We got snack and drink for a short flight with big smiles"
優點： "On time, comfortable. Great flying experience."
缺點： "Flight was late by 2 hrs so I mussed my connection"
優點： "Good flight, not very full which was nice."
缺點： "Poor food and bad layovers."
優點： "Getting out of Shanghai, after having to pay for flights, we had already paid for"
缺點： "We have no idea how to get a refund on our two paid for fist/business class tickets??? Help!!!"
優點： "I bought this business class ticket because it was ~$300 cheaper and had a long layover in Shanghai allowing me to visit friends. Boarding process could have been more orderly, but normal chaos for an Asian flight. Seat itself was fine though certainly not the level of comfort you'd find in other airlines that I wouldn't consider to be luxury airlines. Think Delta vs. Emirates. On this spectrum, China Eastern keeps company with Southwest or Spirit except I don't think these airlines have upper cabins. The food was inedible; attendants did not come through with snacks in between and I basically subsisted on a beer diet and what snacks I Had in my carry-on from previous flights. All the movies had the English scrubbed which meant I could watch only if I wanted to watch a silent movie and read English subtitles as if it were the 20s. Cabin and crew were perfectly nice and I don't fault them for the airline's inadequacies."
缺點： "炒米粉或者炒飯無料 很糟糕。機上日文機組服務佳"
優點： "More entertainment on new hit movies"
缺點： "Delays in flight not too comfortable, too tight for leg room and I'm only 5'4 tall Food was good in quantity but could improve in dessert options"
缺點： "My brother in law doesn't speak English. He needed help in transit from shaighai to Ho Chi Minh. No one was willing to help him because they were afraid to lose their jobs if they left their station."
優點： "Clean plane"
缺點： "3 hours delay, not easy to communicate in English, schedule change caused us to arrive a day late at final destination"
優點： "Nothing this was the worst flight I've ever been on."
缺點： "The crew didn't have any control of the passengers and they let them do whatever they wanted."
優點： "Terrible service"
缺點： "Terrible service"
缺點： "Serve water more frequently in between the 2 meals"
優點： "The crew onboard is really professional, friendly, and smart! Very customer service & satisfaction oriented!"
缺點： "Where do I begin...and what do I expect for a low cost carrier, right?"
優點： "Not very comfortable"
優點： "Take off was reasonably on time."
缺點： "The plane was so old that is still had cigarette holders in the armrests. Exit row seats did not decline, which had for a back-aching 5 hour flight."
優點： "The crew was nice and friendly. The flight was on schedule. Overall, it was a good experience. I definitely recommend checking in online before hand."
缺點： "There weren’t individual entertainment screens, but it was a short flight so it wasn’t a big deal."
優點： "They wouldn't allow me on my flight from Shanghai to Los Angeles one an a half hours before my flight because they said that the gate had closed an hour and a half before the flight was set to depart. And the flight was delayed for an hour total Garbage. They sent me to a hotel in Shanghai and said I was booked the following morning. When I arrived the next day they didn’t have any information about my situation and wanted to charge me for a new business class seat."
缺點： "Customer service"
優點： "Cleanliness, food, and service"
缺點： "boarding could be improved. Seat space very small when the person in front reclines. Almost impossible to eat your meal. Could use a few more hit movies."
優點： "Crew are speedy, serious, efficient, friendly and professional"
缺點： "Breakfast was unhealthy- bread, muffin, crackers..,no nutritional value."
優點： "Brought me back safely"
缺點： "The flight got pushed back 6 hours! I almost missed the train to my hotel when I finally landed."
優點： "Boarded well."
缺點： "A three hour flight should have TV's for entertainment."
優點： "We had heard terrible reviews but overall they were great! We didn't run into any delays. One leg they moved us to another flight (2 hours later) but they paid us $150 each... which was awesome."
缺點： "Food was terrible but we had heard that and carried our meals on, plus snacks."
優點： "smooth flight"
缺點： "My flight from Changsha to Shanghai was cancelled and I didn't fine anyone speaks English even the China Eastern Airline employees at the airport , even there was no one trying to put me and my son on another flight !!!!!!!!"
缺點： "The airline did not ticket us all the way to Tokyo from Krabi. We were forced to go through customs in China which took over two hours to pick up bags and then get another ticket to Tokyo. Airline needs to partner better with Shanghai airlines so that tickets and bags can go from departure to destination"
缺點： "The flight reeked of smoke as if there had just been a fire or someone was smoking on board. It aggravated my allergies. My seat also did not recline"
優點： "Average airline with weird twists. They showed cat videos on the common screen above the middle row - over and over again. Then movie trailers - over and over again. It was funny at first, then got really old....it was a at least a 10 hour flight....ug. Food was okay. Staff were good. More leg room than I was used to on American type airlines. But it was okay...."
優點： "The food was ok and the movies and seats were good"
缺點： "None of the crew spoke English"
優點： "I like the space and roominess"
缺點： "The food had no choices and theorems weren’t clearly labeled I have no idea what meat was in the bread"
缺點： "flight attendants never smile"
優點： "Very nice crew and clean airplane"
缺點： "I liked everything"
優點： "Need aircraft like this one On Honolulu flight"
缺點： "All okay"
優點： "Service was good, food was ok and seats were decent."
缺點： "Unlike many other airlines you cannot even be on your phone during the flight. Even if it's in airplane mode so this means no music, laptops, etc. I'm not sure if this is a Chinese law but for long international flights it's a little upsetting."
缺點： "China Eastern Airlines returned baggage in transit airport."
優點： "Nothing in particular."
缺點： "The food you service is terrible..... I call it plastic food.... NOTHING is fresh..... it seems like austronaut food / long shelf life food. To be honest I rather you charge me another $10 dollars and serve me real food than getting a sweet bread roll sealed in blown-up plastic bag....... If your company has anyone responsible for "SUSTAINABILITY" then ask them to start with the food service - everything is through away quality, including the food."
優點： "I liked that the airline and flight were run efficiently"
缺點： "The staff seemed to not be as friendly to passengers who did not speak a Chinese language and showed visible annoyance when unable to communicate with these passengers."
優點： "nothing i am not a fan of this airline and the only positive is i will never have to fly with them again."
缺點： "The food was awful, the service was awful the flight attendants would purposely stop and tell me to turn my phone off even though everyone else had theirs on. My flight from Hong Kong to Shanghai involved sitting on the tarmac for 5 hours creating an incredibly horrible experience and forcing me to miss my flight back to Tokyo. When i finally arrived at shanghai the workers yelled at me saying i missed my flight i had to explain to them multiple times that my flight was delayed. When they finally found out it was delayed they gave me a flight the next morning and a free night in a crappy hotel. Will never fly again"
缺點： "They Cancel de flight without any advice,....made us go to the airport at 05:00 in the morning to find out that you giy have canceld or over-sold the flight,...therefore I had to buy another flight to Shanghai in order to catch the airplane to Los Angeles..."
優點： "Smooth with good service and adequate translations for foreigners."
缺點： "Lack of professional knowledge about connecting. Flight, poor ability to provide solution for passengers with ID problem."
優點： "The food and nice service"
缺點： "The flight delay out of Shanghai"
優點： "Smooth ride"
缺點： "Didn't give immageation ticket"
優點： "Overall a great experience. Friendly, attentive crew, newer plane, timely departure and arrival, and great value."
缺點： "Food could be improved a bit"
優點： "i got a cheap flight"
缺點： "everything else"
缺點： "Flight was delayed two hours, so flight that was scheduled to arrive at midnight didn't get in until 2:00 am. With no other flights arriving at that time, it still took an hour for the luggage to come up in baggage claim."
優點： "Good overall experience flying out of Hongqiao airport in Shanghai. If you are Sky team elite, use the Sky Priorty line at China Eastern counter, fast service. Also Sky Priority line at the boarding gate...all staff were very friendly and courteous, much better than expected for China."
缺點： "The food served in coach class was putrid, just don't eat it.no entertainment system(best bring your own device) in the Airbus A330 on the route Shanghai to Seoul, but it's such a short flight, no issue. The coach seat had ample legroom but seat bottom cushion was worn out, might as well been a park bench. For the price, not a bad option in short haul routes. The website is in Chinese only, so.that.means you need to.ask someone for help to check in online.."
優點： "Comfortable seats, legroom, I'm over six feed. Staff was great."
缺點： "Food was just snacks. Flight was only four hours. No personal entertainment. They did play a movie however with English subtitles. Plane was delayed indefinitely, then, took off immediately. Almost went tonthge bathroom and missed boarding."
缺點： "Terrible service. No one understands or even cares about customer service. Almost always delayed and good likelihood of being cancelled with no accommodation arrangements. Food is hard to eat and most often starting to rot. Just a bad, bad airline."
優點： "The flight movies."
缺點： "They wouldn't allow me on my flight from Shanghai to Bangkok because they said that the gate had closed an hour and a half before the flight was set to depart. Then they didn't tell us that that would cancel the rest of the flights for the trip so I was stranded in Bangkok for an additional two days and I missed my flight back to New York and I had to buy a new ticket. I also had flights to Hawaii that I was not able to use and I was only able to get reimbursed for one of those tickets. It was an awful, horrible experience."
優點： "Crew was pleasant."
缺點： "Boarding process is a free-for-all for line up and delays at the terminal for late boarding were never explained."
缺點： "I had to go through hell because of a delayed flight that made me miss my connecting flight. I had to book another flight in order to reach my destination on time. Then I find out that my flight back home was canceled due to booking another flight. I never got notified about the cancelation. I had to find out when I was ready to check in. I would never want to go through this again"
優點： "since i was wearing a boot on my foot for a toe injury.i had wheelchair service which was excellent. I was a little nervous at first as the plane wasnt as new or nice as the China eastern plane i flew from SFO to SHanghi. Food was OK"
優點： "Basic airline and service was decent."
優點： "Very clean, prompt food service, kind and quick staff. Very happy with my flight!! Looking forward to booking China Eastern again :)"
缺點： "Quality of the movie, difficult to hear the voices with the given earphones."
缺點： "I could not hear the announcements at all, volume is too low. After the flight took off for about one hour, I tried to go to the bathroom, but the seat belt sign was on most of the time."
優點： "Cabin crew were incredibly polite and their efforts to ensure my comfort always felt genuine. Refreshing service of fruit on a short flight was most welcome. I was offered a newspaper in English and was most impressed with the concern the staff showed to keep us well informed during a short delay on the tarmac."
缺點： "Had to go through security twice as they wanted me to go all the way back to the check in desk so they could examine my luggage. For some reason they won't let you use your phone on board even in flight mode.. strange. This is why I've given only an average rating for entertainment. It would be 1 if I hadn't been brought a newspaper."