There was a little delay in the boarding
Airplane food was not good from Manila to Chicago. But the flight from Chicago to Manila - food was great! Big contrast
Food from Philippines to Japan was excellent but served a little late. Food from Japan to USA WAS LOUSY and they only served hot food one time for breakfast which means 2 hours away from arrival. Hot food meal should have been served 2 hours after boarding in an airport where everything ia closed after 9 pm. Some of the connecting passengers did not have a hot meal for at least 12 hours or maybe more.
缺點: "Chair isn’t comfortable."
優點: "The seat was great."
缺點: "Overall, it was a great experience. Boarding is very fast compared to US airlines."
優點: "New plane or so it seemed. Crew very attentive to needs. Nice entertainment system with large screen."
優點: "Crew was amazing.Premium economy seats were superb. Food was also good."
缺點: "Bigger seat, but compared to other experiences it was very good."
優點: "Logjam Manila traffic, confusion at MNL, late for check in, but staff got me on the plane. Then my suitcase was busted open at Chicago O'Hare on the conveyor belt and ANA issued me a replacement on the spot. Two problems [ not their fault ] handled beautifully. ANA is truly amazing. Thank You !!"
缺點: "Seat padding - seat was a bit firm"
缺點: "Boarding is done by a bus trip onto the tarmac, then you take the rolling stairs up into the plane. No in flight entertainment of any sort."
優點: "Perhaps the most courteous airline I’ve experienced."
優點: "Check in is a breeze, the staff even helped me to load my luggages to the counter. Boarding is prompt and orderly. The food is excellent , love the kabosu, there is snack available at the back in case you are still hungry. Entertainment is good choices, headphone is nice."
缺點: "None so far, been travelling with ANA 8-10 times a year for more than 5 years"
優點: "Great planes, very clean toilets, very efficient and extremely polite crew."
缺點: "No paper towels in the bathroom"
缺點: "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點: "Service was excellent; I felt well-cared for!"
優點: "The food was great. There was a good selection of shows and movies. The stewardesses came around with water and juice often which was really nice. The bathrooms were clean."
缺點: "The decent into Japan was pretty steep. It made me feel a bit sick and I never get motion sickness. Hardest decent I've ever had and I travel every 2 years. The ascent was excellent though and the flight in general was perfect."
優點: "The crew was very professional and exceptionally polite and attentive. Possibly the best I have encountered on an international flight."
優點: "The food and staff were great."
缺點: "Salad and fruit came Frozen"
優點: "The plane wasn't that full so I had a lot of space."
缺點: "the seat itself is still uncomfortable to put in the extended position to relax. Plus the headrest doesn't move very well so it's hard to get a comfortable head position when trying to sleep. The crew took forever getting everyone on the plane I have no idea why it took so long considering they're worn so many people on the flight. The food wasn't very good except for the marble loaf."
優點: "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
缺點: "Nothing"
優點: "Crew are nice, helpful and polite"
缺點: "Airport problems turned it into a very long flight. We circled around Narita for hours"
優點: "Very comfortable plane and excellent service."
優點: "My flight was really comfortable, thanks"
缺點: "The thing I didn't like it was when I was in Tokyo I stayed overnight I didn't know what I expected for first timer like me I wish they give me some kind of a voucher food, nothing big but I really like in Tokyo though thanks"
優點: "Service"
缺點: "Ordered Fruit Meal. It did not have a variety."
優點: "Good service Soft landing Clean"
缺點: "Not really"
缺點: "Food took 3 hrs to get out. Movie selection was limited compared to other airlines"
優點: "Great layover options. Timely arrivals."
缺點: "Food options were poor. Wished there were more fresh alternatives, like salads and fruits only."
優點: "Flight from Chicago had lots of leg room, Attendants are great!"
缺點: "Maybe come around more often with water/drinks and offer more movies and food choices."
優點: "The flight attendants are super nice every time we fly with ANA, and the have great food."
缺點: "N/A"
優點: "Great flight"
缺點: "Food"
缺點: "EVERY FRIGHT WAS DELAY, AND LOST BAGGAGE, AND MY SUITCASE WAS BROKEN!!!!"
優點: "I liked the Service and all. Airline offered me a wheel chair since it was on a record from last flight. They escort me to the plane.and plane to my daughter at the other end."
缺點: "Nothing"
優點: "It was an awesome flight, very nice and great service,"
優點: "Messed everything up!!!"
缺點: "Messed everything up!!!"
缺點: "Queued up with other Star Gold etc. customers (they have 2 queues, one for Diamond and one for other statuses). There's a sign on a pole. People queue up, then they swivel the pole round so I'm in the wrong queue now. Try to move, lose place in queue, they swivel it back the way it was... Good airline but boarding especially for domestic is disorganised with poor signage etc."
優點: "Everything"
缺點: "The food quality was slightly lower than that on the outboud flight. I ordered Hindu Meal."
優點: "I love the food and the girls was fantastic"
缺點: "Nothing"
優點: "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點: "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
優點: "Staff are very attentive and helpful; the entertainment system is top class"
缺點: "On boarding, the markers for "business" and "diamond" class are only distinguished by a (low) signpost at the head of the queue. If you're further back or not so tall s difficult to see which queue is correct... quite a few people (not me fortunately!) got turned away because they don't know ANA's boarding system. Also a problem with boarding at HND where the overhead monitors show BIz but not First/Diamond. As some other reviews pointed out, BBC news just didn't work. CNN worked intermittently."
優點: "service and comfort in Premium economy"
缺點: "ANA's food quality went down so much. Its basically as bad as united meals. Very sad."
優點: "Staff was nice and attentive"
缺點: "Uncomfortable seats. Don't recline. Could use more film choices."
缺點: "I understand it was only an hour flight but I would've appreciated a snack of some sort"
優點: "Everyone crew members was very friendly and helpful. I"
缺點: "Japanese food served on plane that I found main. course - the cubic shaped meat is too dry and hard to finish.- Mrs. Sun-Hua W. Hsieh"
優點: "Excellent service! Previous notice me that boarding time & gate number~ I'd like to book the tickets here!!=)"
優點: "Crew and entertainment"
缺點: "All good"