優點： "Plane wasn’t full, they allowed everyone to spread out in the plane"
優點： "They were fine. Seemed really short with a mom and her children but other than that, average."
缺點： "Well, my flight was delayed for an hour and a half and it seemed like the airlines mistake, not weather. It's going to make me over 2 his late to a concert, which is the main reason I came here. So hopefully they let me in, or I just spent $300 for nothing."
優點： "The entire crew and the landing"
優點： "I liked that the armrest came up and that the walkway was a bit wider than other airplanes."
缺點： "Larger seats"
缺點： "Paid for a seat with extra legroom, but passenger in next seat allowed small child to run back and forth in the legroom. Nothing was done when observed by crew"
缺點： "The flight attendant was outstanding. Flexible. Good sense of humor and very professional"
優點： "The crew was very courteous and helpful, they seemed to have a positive attitude and worked with passengers like they really enjoyed their job."
缺點： "There was a 3 hour delay outbound and a 9 hour delay inbound. On the inbound flight I was put up in a nice hotel for the day and given a $30 meal voucher. However I missed my connecting flights and had to be put up when I got back to the States. Despite getting in at 10pm I was put on a 5am flight."
缺點： "Late. Again. For no good reason."
缺點： "More leg room, more attentive to customers with disabilities"
缺點： "Well the flight was delayed out of Indy and then due to some emergency at Ohare, we taxied for at least 30 minutes causing me to be late for my connecting flight and now I'm still here waiting for my new flight which is delayed."
優點： "Nice crew! Specifically remember Monica"
缺點： "Boarding was inconvenient and the plane was half empty, leaving the majority of the passengers in the back. I’m sure it’s because of weight distribution but it’s still kind of annoying."
優點： "Crew was attentive and professional."
缺點： "The lady behind me was a bit of a crank / wouldn’t allow me to recline the seat / kept pushing it up. REALLY , that 3 inches was affecting you . SMH"
缺點： "The plane was not full. I sat in row 32 with two people on either side of me. In the row in front of me there were no people in it. What’s up with that? We also sat on the tarmac at the time that we were supposed to be deplaning. We were waiting on another plane to back out of the gate for 10 minutes. What’s up with that?? American Airlines, get your act together!!!!!"
優點： "Row to myself. Big plane."
缺點： "Still need more wgroom as someone over 6 feet tall."
優點： "Super great flight attendant in first class. Very friends and beautiful smile. Nice to see on stressful days traveling. Nice job!"
優點： "Great service and fantastic landing!!"
優點： "Boarding the plane was incredibly fast. As for the crew, I got an iffy energy from one of the crew members whom I felt was trying to play on my intelligence."
缺點： "I wish American offered more vegan and wheat/ gluten free options, as well as herbal tea options. I was determined to sleep during this flight, but I was hoping this plane would have the TV behind the chair. I enjoy watching the live map as we’re flying."
優點： "Boarding was quick, flight took off and landed close to the time it was supposed to."
缺點： "Seats could be more comfortable, first check d bag could be included instead."
缺點： "Horrible customer service I will never fly with American again"
優點： "It was as good as one has gotten used to"
缺點： "It was only as good as one has gotten used to"
優點： "The staff"
缺點： "The snack selection and lack of entertainment"
優點： "I got to sneak into the economy plus seats and no one said anything."
缺點： "Flight attendants clearly did not like each other and argued constantly. Sub-par coffee (even by international standards)."
優點： "On time, even with de-icing. Very empty flight, so lots of room to spread out."
缺點： "The older md80’s that AA is still flying are really showing their age. It will be nice when they update their fleet."
優點： "I did like that "new plane" smell. Good pretzels."
缺點： "Plane was too new; computer system hadn't been set right. Left 45 minutes late, though made up some lost time in the air. Very rude passengers (obviously not the airline's fault, I know). Everyone thinks they should be the first to get off the plane!"
優點： "Easy boarding"
缺點： "Would you like a beverage? Not unless you asked and that was only if you could get her attention. Truly felt like a second class citizen in this fight"
優點： "Quick boarding and punctuality at departure"
缺點： "Plane was not confortable"
缺點： "We arrived 30 minutes early but then we waited 30 minutes for a gate."
優點： "Quick boarding and luggage pickup."
缺點： "Mediocre staff. In my experience United is more friendly and welcoming."
優點： "As a fat guy, I really like these newly built AA airplanes with huge seats. Two great flight attendants, too (a rare thing this day and age). Better than average coffee for an airline."
缺點： "Terrible turbulence. I know it's not AA's fault, but still, despite how nice the plane and staff were, I was sweating bullets for two hours!"
缺點： "The space between seats are too small, and the seats do not recline enough (very uncomfortable)"
優點： "Friendly flight stewardesses!"
缺點： "Flight cancelled. Thanks, Obama."
缺點： "Flight itself was good, but will never book via JustFly again. 2/3 of my flights were cancelled and I was never notified. Then I had to call to reschedule, which took almost an hour. Then they stated they would send my confirmation via email 24-48 hours. 3 days later and the confirmation still never came. SO I had to call again and wait another half hour. No point in booking through a 3rd party for that type of hassle."
缺點： "Dirty food trays trash jammed down it and flight attendant said the she doesn't touch that cleaners doBeing"
缺點： "4 delays and two flight changes... I was late and it was crowded"
缺點： "Flight was late, no info why, when landed in DCA NO GATE AVAILABLE - and that is past 10 PM."
缺點： "Plane delayed, had to switch to new plane which was after two hours"
優點： "Great service, good window seat, smooth flight"
缺點： "No music/radio at my seat"
優點： "The flight attendants on both flights were very friendly"
缺點： "They changed my flight without telling me about it. My first flight was at 8 but my plane was late. When I went to the ticket counter they changed my flight and didn't tell me when I was getting to my destination"
優點： "Absolutely nothing"
缺點： "American has gone to these thin seats so that they can cram more cattle into the back. They are absolutely the most uncomfortable seats I've ever had the displeasure of being forced to sit in, and unless you're willing to pay even more for "premium" seats, you won't even have enough space to sit. I will never, never, ever give American Airlines another penny."
缺點： "I didn't like how we were 20 minutes early yet after 1.5 hours of sitting on the Tarmac that I missed my connection by a few minutes. I wish the crew hadn't falsely informed the passengers onboard that the other planes would be delayed with the communication issue @ Reagan (DC)."
優點： "The crew was good."
缺點： "Washington airport grounded our flight for no apparent reason while we were on the runway in Indy about to take off, then didn't tell us when we could expect the delay to end."
優點： "The crew on board the air craft was great"
缺點： "The Indianapolis to JFK trip was the first of three legs. My bags were only checked to JFK. I have a badly broken ankle and needed a wheel chair. I could not manage my luggage and crutches. It forced me to take a taxi to the international terminal, then ask strangers for help with my luggage once I got there. I am extraordinarily displeased!!!! I will not fly American again."
優點： "Easy boarding, im about 6'3 so i was a bit uncomfortable being in the middle seat (not airlines fault) overall good first experience."
缺點： "Would have liked to be able to sit by my spouse being my first time on an airplane. Wasnt an option?"
優點： "As always, the staff was courteous and efficient. I never have any problems when I fly American Airlines. I often book my flights specifically for American Airlines when I can."
優點： "Made it to LGA"
缺點： "Didn't make it home"
缺點： "Very narrow seats. I am not very tall and my knees were hitting the seat in front of me"
優點： "I liked the smooth ride, and engaging captain. We didn't hit much turbulence, even if it is uncontrollable. Takeoff and landing was smooth and put my worries about flying to rest."
The flight was delayed by 3 hours for lack of staffing, only to arrive 15 minutes after our connecting flight left
優點： "Great crew support & well above the typical airline food."
缺點： "USB charging ports would been nice"
優點： "Everything was great. From food to entertainment was great."
優點： "Air Canada business class is superior comfort."
優點： "Helpful person at check in counter when I couldn’t check in online and the kiosk would not complete my check in process. Easy boarding. Very relaxed and friendly flight crew (less militant than other airline crews)."
缺點： "There was some sort of glitch with my record and I could not check in online or at the kiosk. That was frustrating. I called customer service and it was a VERY long time on hold to get an agent."
優點： "Crew is very friendly and helpful. Leg space is bigger than other flights."
缺點： "Food is not as good as before. I could smell the restroom from my seat (41H). Hopefully Air Canada flights can depart and arrive on time."
優點： "Exceptional service and staff"
缺點： "Food isn't usually this subpar."
優點： "They did feed us and provided cover and small pillow"
缺點： "every thing including service is minimum."
優點： "Able to Get later flight since original flight cancelled."
缺點： "flight delayed 2 hrs because of weather. Staff did not want to reschedule my next connector, just the Toronto flight"
缺點： "Steward. & meals"
缺點： "Mechanical issue with the plane. Sat on the tarmac for 2 hours without regular updates or any information. Missed connection as a result. Have been traveling for 19 hours still not in Amsterdam"
優點： "Seats were comfortable. Food was OK."
缺點： "Flight was delayed for 3 and half hours."
優點： "To like food, service."
缺點： "At Check in, the guy give me the seat number is too big:("
優點： "I liked the exit row leg room. Not a big fan of the dreamliner layout, but they were very affordable."
缺點： "There was a 12-year-old seated next to the exit door. They tried to exchange his seat with other people in the exit row, but no one agreed to it. However, there were various open seats in other rows, some with 2 empty seats side-by-side. It baffles me that he could not move to another row."
缺點： "Didn't board as I missed the connection."
缺點： "No vegetarian options"
優點： "Great timing of flights to arrive in afternoon. Also liked flying on the 787. Service was great as there was always someone checking to see that you were comfortable."
優點： "Food, service, seat (Business class), aircraft"
缺點： "No internet connection"
優點： "The young kids really enjoyed the multi-player video games that were offered on the plane. The windows were really cool too! The amount of light/color coming from the windows were adjustable with the press of a button. It was the first flight for the younger kids, and they loved it!"
優點： "Nice to see some older flight crew members."
缺點： "First meal was frozen. Bread, veggies and brownie cake were frozen while the chicken and rice wasn't appetizing. Flight crew should be more aware of the first row seats when pushing their food carts down and now bumping into passengers tvset."
優點： "There was good food and entertainment"
缺點： "I'd like better vegetarian options for food though"
缺點： "I don't have any complain about the flight. It was average or a little above average. I just couldn't sleep well probably because the head rest is too high or what. But I'm 5 feet 7. The pillow can be improved as well (firmer)."
優點： "Difficult to find employees in the Toronto airport. Security needed to help me locate someone after my plane was delayed causing me to miss my connection. On the way back had a delay again lucky if was my final leg."
優點： "The flight attendant was very nice and smiling."
缺點： "Food options weren't given until flight attendant was walking the aisle which was too late to obtain payment to tender for a meal option."
優點： "Nothing because it didn't happen"
缺點： "When I got to the airport, the attendant notified me that my flight had been exchanged. No one notified me of this and I was still under the impression that my flight was scheduled as my itenerary in my latest email. It took two hours to figure out that United had changed my flight and booked me on a different one. Once again, without notifying me. Thank god they changed my flight to a later one or I would have missed it. By the time we figured out what flight I was on, I had to sprint to a different terminal because check in was closing in 20 mins. I arrived at the check in kiosk with less than 5 mins to spare. The experience was terrible and customer service from each Kayak, United and Air Canada. I also injured my back while sprinting between terminals wearing a heavy backpacking backpack. Would not book through Kayak again."
缺點： "Poor snack options"
優點： "The price was outstanding. The entertainment was excellent. Staff very friendly"
缺點： "Food was really bad. I mean we left France and that's the good capital of the world, but none of it made into the plane."
優點： "The courtesy of the attendants. Boarding was a breeze."
缺點： "The leg room."
優點： "The whole experience was excellent."
優點： "Flight is comfortable."
缺點： "Air Canada flights are usually delayed. The reality is they are consistent with the late factor. Both the times, flight was delayed by 1.5 hours."
缺點： "Second flight in a row delayed almost 1.5 hours."
優點： "Captain had made up for delay we had at the take off so we came in Paris almost as planned."
缺點： "Crew and service was rushed our and food was handed to us without direst addressing or eye to eye contact. It was on bases "TAKE IT IF YOU WANT"."
優點： "Boarding was extremely smooth. Staff were courteous, flight even left early."
缺點： "We have flown hundreds of times (including Rouge) and NEVER had I had my check in weighed. Evidently it was 2 pounds too heavy and they made me check it, despite it fitting properly in the overhead. If you have these "rules" then Rouge you need to be consistent about implementing them. Rouge seats are NOT comfortable. Absolutely no leg room and paper thin seats. No electrical outlets and a terrible movie selection. I really wish they'd go back to "regular" Air Canada flights."
缺點： "Small, older plane = not much room and very little comfort Arrived late because?!?!?!?"
優點： "A United Airlines employee assisted me by answering questions that I had. This same employee actually came to find me when the Air Canada ticket gate opened early and knew I was waiting to get my boarding pass. Greatly appreciated.."
優點： "comfortable seats and friendly staff"
缺點： "no problems with this flight"
缺點： "Spending 90 minutes going through security and immigration is horrendous. I never experience this when travelling with WestJet. Considering I have not traveled with Air Canada for some time I will not be booking with them again in the near future."
優點： "It was a short flight!!"
缺點： "The movies had no sound!"
優點： "smooth flight, great pilots"
缺點： "Flight attendants unprofessional, airport stuff unpleasant"
優點： "Nothing at all actually"
缺點： "Old tiny plane, delayed two hours because of what seemed like sheer stupidity. I mean we had to wait an extra 30 mins on top of the regular delay time because they loaded the bags wrong. I had already been traveling over 24 hours due to the time zone differences and this last flight was just intolerable. Certainly it could have been worse, but this was just terrible already."
缺點： "No tv but you can use your iPhone/iPad to watch movies but only if you downloaded the app (they only let you know about the app when you're on the plane and you don't have a chance to download it since you don't have Internet), you can rent an iPad for $10 to watch some movies from the '90s. The cabin crew was rude and ignored me when I had a question. Boarding took more than an hour So of course we left late. I would not fly with them again."
優點： "The flight itself was good. Nice and smooth with no issues"
缺點： "Boarding was confusing. They had 2 different flights leaving out of the same gate at almost the same time. There were some People who were confused."
缺點： "flight booking was changed from non-stop to connecting!"
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
缺點： "My flight was canceled twice and had to be rescheduled. United Airlines employees at the airport were not friendly and they were annoyed by having have to deal with rebooking."
缺點： "If flights was on time I would not have to miss connecting flight in Dulles I had to stay for 22 hours in Indianapolis to be rerouted"
優點： "The crew went out of their way to ensure the comfort of passengers."
缺點： "No complaints"
優點： "In flight entertainment is provided through a screen in front of your seat. There are many different channels to browse."
缺點： "Sits not suitable for long distance travel"
優點： "Nothing, worst experience I’ve ever had traveling. Up for nearly 2 days and with no help from the local airport staff."
缺點： "Everything, no customer service whatsoever"
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
缺點： "The booking process for a ticket is not very user friendly and confusing it was the first and last time to use your"Services" for me Can't change it anymore And it was not even a Lufthansa flight carried out by United Airlines Die"
缺點： "Everything was great"
優點： "On time arrival"
缺點： "No in-flight service"
優點： "Accurate information"
缺點： "Nothing . It was ok"
缺點： "Excellent flight nice ground and flight crew"
缺點： "The tickets we purchased should have taken us from Indianapolis to San Diego with a 2 hour-ish layover in San Francisco. Instead, we got changed to Indianapolis to San Diego with a 15 minute layover in Chicago. Our plane landed in Chicago 20 minutes early, but then we sat out on the runway for 45 minutes waiting for a gate despite being able to see 3 or 4 open gates from our window. We didn't get to deplane until after our connecting flight was already boarding and both my fiance and I had to use the restroom really bad. Needless to say we had to literally run to catch our connecting flight."
優點： "How the crew approach to me and my wife"
優點： "Everything went well"
優點： "fast take off and good service."
優點： "The team did their best to get everyone boarded quickly and make up time for the delayed flight. Even the captain was doing what he could within safety limits."
缺點： "The TV would not change channels or turn off. It was very distracting on my night time flight. And maybe it's just when you're trying to sleep, but there just seemed to be less personal space than I remember on other recent flights."
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
優點： "The flight was short."
缺點： "Felt cramped and"
優點： "Service was excellent and was on time"
優點： "The staff all the way through were awesome. Facilities were clean and as expected."
缺點： "Policies about ultra economy tickets sucked. I'm certain I was warned multiple times in the fine print about the hazards of buying a cheap ticket. The fact I was forced to spend money to check a bag and given undo stress about whether or not I'd get bumped because you're not allowed advanced check-in or guaranteed seats with basic economy ticket is not right. Seems the price should simply be the cost to guarantee a basic flight (two carry-on's, guaranteed seat assignment, advanced check-in) so folks can opt out and go for a cheaper ticket on another airline that offer a cheaper fare for the above mentioned guaranteed basic flight options. Felt like a bait and switch."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "Crew was attentive, friendly. Captain kept us infirmed"
優點： "easy boarding nice roomy uncrowded plane"
優點： "The flight staff"
缺點： "Not telling us the delays in time"
優點： "Delayed because of weather maintenance and people"
優點： "The coffee and cookie. On time."
缺點： "Seat is very narrow."
缺點： "Tiny aisle, hard seats"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "We left on time, and arrived early."
缺點： "No down side."
缺點： "All of it. Pretty much everything."
優點： "Movies on personal device"
優點： "Movies on personal device"
缺點： "Surrounded by noisy babies"
優點： "Even though I was on connecting flights and weather sounded like it might interfere, that was not the case. Each flight went smoothly and easily. It was a fantastic travel day."
優點： "Very short flight seating was normal for what I expect as a guy my size"
缺點： "I couldnt figure out their wifi to check on my connecting flight. I could get other stuff to work on it but couldnt find flight information"
缺點： "The man beside me was severely overweight and sweating profusely!! His wet, sweaty leg was pressed up against me and he smelled awful!! Worse flight I have ever experienced!!!i I'll never fly United again!!"
優點： "Everything ran super smooth from baggage check in to departure exactly on time. Even arrived 25 min early."
缺點： "Even upgrading to economy plus seating it was still u comfortable. Wifi if you chose to pay. Tiny little bag of pretzels."
優點： "Nothing terrible I've had better!"
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "On the way to Chicago I was pleased with the staff."
缺點： "I knew I had a layover in Chicago but what I didn't know was that I would have to sit on a plane for over an hour with no air conditioning. It was incredibly hot and because of this I missed my flight to LA which took off earlier than my ticket said."