優點： "Check in was quick and convenient."
缺點： "Air Busan has a policy of one carry on bag only. At a minimum, it should be a one carry on and a personal item."
優點： "No fuss, on time, quick handling at both airports"
優點： "Excellent crew. Older plane. Flight was delayed by an hour but looks like it was due to other flights being delayed/Da Nang airport."
優點： "The crew made an effort to seat us together. Our ticket included lunch, would have been nice to know at check-in."
缺點： "Cheap tickets but no checked baggage"
優點： "Spent over an hour at the counter trying to fix an error that was not my doing. I should've been upgraded or given credit"
缺點： "Free drinks and snacks"
優點： "I had to pay for checked baggage twice. I'm figuring out by asking Kiwi.com what the hell was the problem, anyway it was very unpleasant experience."
優點： "Super fast check in and super kind and helpful"
缺點： "Website to indicate that free checked bag was included."
缺點： "If this had been an Asiana flight with attendant Star Alliance privileges, which is why I was willing to pay more the ticket. I could not enter the Star Alliance club at KIX because they considered it an Air Busan Flight."
優點： "Extra charges for luggage, entertainment and food on long flights are ridiculous."
優點： "Courteous crew"
缺點： "No entertainment and no snacks"
優點： "Crew was very polite and professional."
缺點： "Started boarding less than ten minutes before scheduled departure, arrived to destination 20 minutes later than originally scheduled."
缺點： "預定是4人托運行李各15公斤，現場櫃檯人員說我們票價的問題只有 3人各15公斤，一併訂的票一樣的票價為什麼會這樣，加價15公斤6萬 韓元，原本整理好的行李又不能直上飛機很困擾"
缺點： "Transit in Busan is a disaster"
優點： "Fast, friendly and comfortable airplane and crew"
優點： "Easy, clean, friendly, comfortable."
優點： "Fast check in, helpful friendly staff"
缺點： "Flight was delayed, but Google reported that the flight had already taken off."
They didn’t let me in, because even though I showed them that I have paid for my flight. They closed the door then they found my ticket. So I bought another ticket and they won’t refund me from my first ticket.
缺點： "No indication that the flight would be delayed was given until way late in the game. We could have taken our time getting from one terminal to another and saved on an expensive taxi ride had we known. The crew were being unreasonable to a couple of passengers for moving to an empty row. Seems like that would do the plane a favor by evening out the weight distribution."
缺點： "More orderly boarding process by zone, on-time departure and arrival"
優點： "Provided good service and snacks."
優點： "On time and efficient"
優點： "The comfort of the seat, its wider... Since I am broad shouldered I need a comfy seat."
缺點： "We just landed and the two cabin crews were chatting. One passenger stood up since she couldn't hold it and that she really needs to vomit one cabin crew laughed loud when the guest went inside the restroom. Maybe the cabin crew was surprised, but it wasn't a good to see."
優點： "Our flight was delayed for 2 hours, and those people who are in charged for opening the gates for boarding was clueless to what row or zone are they welcoming first or what not. The lines were long and people were disappointed and unruly."
缺點： "Trained your staff!!"
優點： "Best plane landing I have had in a long time"
缺點： "Take off delay from HKG"
缺點： "I booked through kayak which redirected to kiwi. On the boarding pass it gave the wrong terminal (domestuc terminal, when i was flying internationally) then to find out the terminal got updated online. In addition, the flught was delayed and gates were changed and i found out AFTER i already boarded the plane. Terrible."
缺點： "Flight was very late... in the airplane it was way too cold, like we entered in a freezer.. and they didnt even offered blanket so we didnt qppreciate that part at all"
缺點： "Very long time to wait"
優點： "Price was OK, perfect timing, kind staff."
缺點： "Flight was delayed (as most of Air Asia flights)"
優點： "It was only a 50 minutes flight and the cabin crew were very nice , the seats were leather and all in all very comfortable"
缺點： "Once on board all was fine , the flight was delayed by 27 minutes"
缺點： "Seat is uncomfortable"
缺點： "2 hours delay, changed gate twice"
缺點： "Super delayed flight, no special lanes for those who web checked in already and dirty seats"
優點： "Plane departed and arrived early"
缺點： "They let everyone board via the Zone 1 lane, so my wife and I, carrying a 14kg cranky 2 year old, had to line up behind a long queue of others who didn't have to pay the most expensive premium you can pay on an AirAsia flight. Nonsense."
缺點： "1.一進飛機煙霧瀰漫還滴水 2.登機行李限重7kg業界最少 3.不能帶入境商店買的飲料上飛機有點太嚴格"
缺點： "The crew hate their jobs."
缺點： "Philippines AirAsia delayed our flight bound for Manila twice. They could have advised us earlier because we doubled our time this day just to get on time for our 17:25 flight. And, none of them even gave us food. We are all hungry."
優點： "Crew went out of the way to assist us after a terrible checkin experiance"
缺點： "Received a notification that flight was delayed and given an option to reschedule after we checked in only. Checkin countervseperated my family and I even though we checked in early. Sent to Lounge and forced to pay even though directed by them."
優點： "Pontualidade, atendimento e funcionalidade em uma empresa Low cost"
缺點： "Espaco entre poltronas pequeno e avião parecia velho"
缺點： "Flight was a bit delayed due to power or internet outage. lines for check in became a bit chaotic."
缺點： "The boarding was always late"
優點： "The air conditioning was great"
缺點： "It was postponed for 2 hours, the plane was full and apparently the check in employee thought it would be funny to give separate seats to a newly wed couple...Not Funny At All!!"
缺點： "Seating leg room service delays customer service"
缺點： "everything. Flight was delayed and staff were very unprofessional."
缺點： "Instead of getting to manila in 20:00 ive got there on 1:00 am!!!!!!!!"
優點： "Staff on the plane were nice."
缺點： "The flight was delayed. Boarding took a while and they only had one exit door open upon arrival."
優點： "The people are so nice!"
缺點： "The flights were often hours late."
缺點： "Horribly late. Glad I didn't book a connection the same day."
優點： "I don't like anything about this airlines, they charge us for our luggage. They were late, you couldn't confirm flight online. I WILL NEVER TAKE THIS AIRLINES AGAIN!"
缺點： "It was delayed twice on our trip to and from. They give box lunch of meal to compensate the 2 hrs delay. Very poor in information. Wish it could have been better because our stay in the province was great except the flight!"
缺點： "Was charged for baggage for child even tho she had paid same fare as adults - staff said child not eliginle for carry on baggage allowance"
缺點： "4 delays. Total of 9 hours stuck in the airport waiting. Seats were old/dirty looking."
缺點： "our flight is 2x delayed."
優點： "I'd like my money I spent on a hotel back"
缺點： "Multiple delays of my flight cost me a full day at Boracay (not just on paradise island, but also the money spent on hotel for that day). Flight was pushed back 8 hours, so didn't end up getting to Boracay til 1AM. THANKS AIR ASIA"
優點： "Great looking crew."
缺點： "Flight out of and into Manilla was changed and delayed."
缺點： "Five hours sitting in the terminal in Kalibo!! No weather issues!! Baggage fees at ticket counter. Considering the fare we paid this is not a big deal. But the delays?? Leaving Manila, we sat on the plane at the gate for over 90 minutes!! Waiting for clearance to take off because of heavy air traffic in Kalibo?? They have five gates there!! Not a whole lot of sympathy doled out by theses folks either. A piece of chicken and ball of rice at the gate in Kalibo hardly compensates for the excessive inconvenience we endured on both legs of our journey. Might consider directing my business elsewhere on future travel endeavors."
缺點： "Seats are too cramped and close together."
缺點： "The plane was late for 1.5 hours!! We almost missed our next flight from the same company ant the staff didn't want to help us at all to get to the next flight no matter how much we asked them. Unbelievable!!!"
缺點： "Delayed for 2 hours without any informations ..."
缺點： "flight was delayed by 2 hours"
優點： "Nothing good!"
缺點： "Every flight I took through them was delayed several hours, very rude flight atttendants. I wish I could get my money back. The plane was super dirty, and in disrepair, I feared for my life the whole flight."
優點： "We eventually made it to manila. That was the only positive of the flight."
缺點： "I received 3 emails alerting me to the fact the flight was delayed. The first blamed operations and estimated a 45 minute delay, the next 2 had the same explanation but with a 1.5 hour delay. The final count was almost 5 hours. The terminal was sterile looking with awful lighting, and uncomfortable benches. There was no wifi (free or for a charge), and updates from the ground crew were few and far between and generally only happend after a question from a customer . They provided a meal due to the delay(there is no food in the terminal except a small kiosk that closed earlier that evening), but a greasy chicken leg and ball of white rice don't do much to make up for losing 4 hours of sleep before a 20 hour trek to America the next day (rather the same day as we got in at 330 am). We will never fly through manila or kalibo again as a result of this trip, and never again fly airasia."
缺點： "Your flights are either late or rescheduled."