優點： "Simple check in and boarding, right on time."
缺點： "Business class seats not very long if you are tall. Western meal option is not really very western. Crew is a little too efficient- got woken up 90 minutes before landing to clear the mattresses. Lots of announcements- a bit too much. On time, and quick to respond to requests. Sake was good as was the ramen."
優點： "Flight went well and was on time. 2nd best experience for economy seat."
優點： "Nothing to complaint. Excellent airline nowadays"
優點： "Delay of check in with upgrade"
缺點： "Very good airline except for the fact that the staff at Narita airport."
缺點： "Entertaining in English"
缺點： "I am satisfied with AA overall."
優點： "Wonderful crew"
優點： "The crews were very kind and helpful."
優點： "even though I was in Economy class, the seat was comfortable, the food was good and the flight attendands were attentive and polite"
優點： "the Level of service and the Japanese culture was evident at every moment of this flight. Our boarding process was delayed by almost an hour, and it felt like every 5-10 minutes we had an update as to what was going on and why, then passports were checked early, and service was top notch."
缺點： "In my perfect world, we would have updates way in advance if there are mechanical or airport issues but that is a slim to none chance. That is about it. Everything else was amazing!"
優點： "Everything, the service and the food is great."
缺點： "Keep it up"
優點： "Perfect service, never had a more pleasant and attentive crew"
缺點： "Movies were pretty much still the same as 10 weeks ago. Not possible to sleep in the seat in premium economy right by the toilets and galley. Constant door clattering and toilet flushing. In other cabins the noise wasn't as bad, probably better insulated?"
缺點： "Flight attendants"
優點： "Privacy of window side seat"
缺點： "Be able to select seats online within 24hours of flight for free"
優點： "Service was excellent. Premium economy seats well worth the few extra $$."
優點： "The food the service and the staff"
優點： "The food the service and flight was great"
缺點： "Food was awful. Huge hassle having to clear immigration pick up bags and check in again in Shanghai."
優點： "As always"
優點： "Easily upgrade to premium economy class"
缺點： "Some staff lack of basic english"
優點： "Excellent Service, food and beverage. Comfortable aircraft cabin atmosphere."
缺點： "in-flight Wifi is not working"
優點： "It was very good no prO lens at all:)"
優點： "Cabin crew were very nice. Food was okay, while the legroom was good too."
缺點： "Delayed flight, but the email notification from JL was lacking the most important detail... The new take off time! It was 70 minutes later than advertised, but then delayed by another five minutes on top after a late take off."
缺點： "The fact that my father was diagnosed with Cancer and they wouldn’t refund our 1300.00 for round trip tickets to the Philippines which is our vacation home. The airline required documentation from my fathers doc which I provided. He was not going anywhere for at least a year (radiation and chemo) and the denied even credit.I was able to get my parents tickets refunded by a different airline. NEVER Again. my father passed 8/12/2018. Our trip was scheduled for 9/13/2018. Very disappointing.see"
優點： "The flight attendant and staff was extremely nice and accommodating. Japan airport is updated with excellent facility and flight transferring was easy."
優點： "The staff were fantastic nothing was too much trouble and great fun attitudes."
缺點： "No entertainment systems."
優點： "The business class layout was very good. Seats comfortable with excellent cabin staff and the food and its presentation was A+"
缺點： "Hard to think of something here...possibly better movie selection and having to bus from plane to terminal... But that's about it!"
優點： "Beautifully presented and tasty Japanese food. Electronic windows."
缺點： "Not overly impressed with the 12:05am departure time. Western food not overly impressive. Having to travel from the plane to terminal by bus."
缺點： "No space for cabin bags. Late by 2 hours. Super rude and passive aggressive staff. Kept in bus at Frankfurt for 10 mins. Won’t fly BA again if i can help it."
優點： "While many other airlines are cutting down on their service quality and amount of food on their flights, Japan Airlines has done the reverse: offer excellent food and great service at every tier, including economy. We took a flight from NY to Tokyo and felt like it was one of the best long haul flights we have taken."
優點： "The crew were very polite,"
缺點： "but thet could not help me in getting hooked up with the wifi, which I attempted to do numerous times. The food was mediocre, at best, and the seat was hard and not very comfortable."
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
優點： "Attentive staff. Great food. Great service. Vast improvement over Cathay Pacific."
缺點： "Double standard"
優點： "Inspire of bad weather, the pilot executed a perfect landing !"
優點： "JAL is hands above any of the American airlines....so polite, helpful, diligent and graceful. Food much better as well, and newer planes."
優點： "So cramped. Very uncomfortable flight."
優點： "Great service."
缺點： "Meal was served frozen."
優點： "Excellent and original Japanese meals"
優點： "Food was excellent and service came frequently. In-flight entertainment was amazing."
優點： "I got an upgrade!"
優點： "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
優點： "Able to accommodate many dietary requirements and friendly crew"
優點： "The meals. The attention to service details. The seats are better."
缺點： "Ticket reservation follow up."
優點： "Superb services!"
缺點： "I don't think there's anything I didn't like during my journey"
優點： "Very nice airplane and pleasant crew"
缺點： "It's KLM. What else do you need to know."
缺點： "Still don’t have my luggage yet"
優點： "Usual faultless KLM experience"
優點： "Everything works and quick to get to destination."
優點： "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
缺點： "Flight was delayed, had to run to my next connection flight."
優點： "Planes were on time and connections made."
缺點： "One bag delayed as not put on flight and food could be better."
缺點： "Everything was OK"
優點： "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"
缺點： "I congratulate the KLM crew!"
優點： "The crew was great. The soecial meal request was hadled well despite oversight."
缺點： "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."
缺點： "Don’t be late"
優點： "Seat was comfy and spacious for economy class"
缺點： "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."
優點： "Very professional"
缺點： "Lost luggage"
缺點： "Late departure. Rush to connect."
優點： "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
缺點： "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."
缺點： "Delays, took my hand luggage into the hold,"
優點： "Everything was smooth and effortless."
缺點： "Can’t think of anything."
缺點： "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."
優點： "Food, entertainment and crew was exceptionally friendly."
缺點： "Seats not great for such a long flight."
優點： "The crew are amazing! Attentive and friendly."
缺點： "The seats could have been bigger."
優點： "The crew was great but the seat wasn't as comfortable and didn't have much leg room."
缺點： "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."
優點： "Nice aircraft"
缺點： "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"
優點： "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
缺點： "A lot of delays, on both flights. We spent twice as much time waiting than flying."
優點： "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
缺點： "The earphones could have worked!"
缺點： "I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got"
缺點： "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
缺點： "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
優點： "Friendly staff"
缺點： "Security check at gate; No priority"
優點： "great crew and comfortable flight."
缺點： "sceens in the plane to show map and direction of travel"
缺點： "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
缺點： "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."
缺點： "lost baggage"
優點： "Smooth flight."
缺點： "Seat a little cramped."
缺點： "Trouble checking in regarding a visa issue?.. no other trouble at the other airports.."
優點： "Light snack and complementary wine"
優點： "Flight crew very nice"
缺點： "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"
缺點： "Nothing special"
優點： "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
缺點： "Except for the man next to me - great!"
缺點： "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
優點： "Staff very pleasant"
缺點： "Evening snack was not the greatest breakfast was pretty food"
優點： "Everything was clean and well organized."
缺點： "The flight was delayed 1 1/2 hours."
優點： "Friendly crew."
缺點： "So many people on a 747!!"
優點： "Good flight, very attentive crew."
優點： "Nice flight ...was comfortable travel ...good food.Thanks"
缺點： "No such things"
優點： "Interior of the plane was clean. Smooth landing."
缺點： "Pilot did not avoid turbulence"
缺點： "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
優點： "Able to fly direct to ansterdam"
缺點： "Have to lay over on the way back. More expensive than other airlines."
優點： "Sound was broken on my TV set!"
缺點： "Called stewardess twice to assist. No response!"
缺點： "Supper was very average , one slice of pizza , that’s it"
缺點： "Vegetarian Food need to be Improved...."
優點： "The staff was really nice when I asked for the green tea they make sure you get it"
缺點： "Sitting arrangement Was poor. Five of us had five different seat. Missing luggage."
優點： "Great seat and crews"
缺點： "A330-300 is nice"
優點： "Amazing crews"
缺點： "Nice seats"
優點： "No thank"
缺點： "Business class boarding could have been more organized. Was sent to the gate too early from lounge"
缺點： "No entertainment facilities available even in business class"
缺點： "Flight was delayed by two hours"
缺點： "Felt more like a domestic flight than an international"
缺點： "The plane was old but the flight was inexpensive"
缺點： "My entertainment system was not working, so was my seatmate's."
優點： "we had extra legroom travelling with an infant"
缺點： "the staff could have been a little considerate when serving food to you while you're holding a sleeping baby"
缺點： "I have never had to stay at a hotel overnight because of a missed connection but when I made the reservation I wondered how you would honor the 1 hour layover and not miss. I wondered this before any of your delays. I was assured the connection would wait but not correct and you did miss. If you would have told me at the airport this would happen I would have made other arrangements. Instructions on what to do was quite poor too. As a foreigner to be handed a stack of vouchers without direction on where to go for transportation wasn’t satisfactory."
缺點： "I am more than pleased with the service I received, keep up the work Kind regards Shane"
優點： "Because I had missed my original connecting flight, the airlines booked me at an overnight hotel and my new flight seat number was premium economy. This was fine in the end, but in the moment I practically cried."
缺點： "Again, not being delayed and having to miss my original connecting flight would have been best."
缺點： "Did not departure on time"
優點： "The crew was excellent, however I had a very serious problem upon checking in as I DISCOVERED AM NOT ALLOWED A SINGLE KG OF LUGGAGE.THE AIRLINE ASKED ME TO INFORM THE AGENT WHO DID NOT MAKE IT CLEAR WHEN I WAS BUYING THE TICKET.THAT HAS COST ME A LOT OF ANXIETY AND BIG$$"
缺點： "TICKETS ON SALE THAT HAS NOT LUGGAGE MUST BE CLEARLY STATED THAT NO LUGGAGE ALLOWED"
優點： "All went Well, no delays, good service."
優點： "Friendly staff"
缺點： "Security check at gate without priority Bagage Delivery business class"
優點： "Crew and food was amazing"
缺點： "Landing could be more softer"
缺點： "Cancel last minute and no compensation given, how rude it is."
缺點： "Seat, food, service"
缺點： "cabin not so clean, no foot rest. But crew good service."
優點： "Amazing plane, latest technology, great customer service, clean bathrooms at all time. It was a 5 star experience, friendly hostess’s and friendly & helpful staff"
優點： "Smooth flight, great entertainment"
缺點： "Connecting Time"
優點： "New plane and spacious."
缺點： "No choice in meal for breakfast. Only one type available. Ran out of red wine. White wine wasn’t chilled. Poor service, no water was offered on a long flight. Have to ask it."
優點： "Everything. Just a simple, very short haul flight: nothing too complicated."
缺點： "There was nothing to fault."
優點： "Overall is great"
優點： "None that I like!"
缺點： "Flight delayed coming in therefore late departure of over an hour! My outgoing flight was also delayed that I missed my connection at Kuala Lumpur and was put on next flight 4 hours later arriving into Singapore around midnight!"
缺點： "Seat back didn’t stay upright so it was uncomfortable when I wasn’t trying to sleep."
缺點： "Quick transfer"
優點： "food was good and overall good economy class flight"
缺點： "distance between rows seems shorter than other airlines such as Emirates"
缺點： "For 50 min flight we waited 45 mins in taxi"
優點： "The cabin crew."
缺點： "Again, incorrect information of boarding gate."
缺點： "Staff still very grumpy.. food is bad but much than flight leaving from Malaysia."
優點： "Easy and efficient boarding"
缺點： "Too hot onboard"
缺點： "Concentrated orange juice? Seriously? Dated flight, seats, interior."
缺點： "The crew at the check in counter were generally helpful and courteous, however the staff on the flight we're often short or generally rude; thus continuing the airlines reputation for poor service. The food wasn't great either, but we knew to expect this and brought food purchased from Sydney airport (which was a saving grace)!"
優點： "comfort and entertainment"
優點： "Most of it, especially having a meal on such a short flight."
缺點： "Could do with more legroom, tall people exist"
優點： "The crew were friendly although some of the announcement was not clear."
缺點： "We had bad experience with the airline because our luggage was not to be found at Langkawi airport and we had make a report. Fortunately about 8 hours later our luggage was sent to our resort which we stayed. (we arrived Langkawi airport around 3pm, we were told by the officer that our luggage will be sent to our resort at 7pm but it came at 11pm instead) The snacks could have been better. Besides the salted peanuts, it would be better to add biscuits or a slice of cake. The orange juice is good but maybe if we are given choice of warm drink (tea or coffee) it would be great."
優點： "Fast boarding"
缺點： "Forced to check a carry-on used all over the world for years. Then they lose it"
缺點： "Delayed of baggage claims for 1 hour, flight retimed/delayed for more than 1hour"
缺點： "Why did the entertainment get shut off more than 30 minutes before landing?"
優點： "Excellent food and crew"
缺點： "Seats rather basic for business class"
優點： "Almost everything"
缺點： "Nothing i can think of"