優點： "The crew is awesome. They’re so polite and helpful."
缺點： "I think more options that don’t involve seafood would be good, but I’ll also consider selecting a specific meal in the future."
優點： "Onboard service was perfect - prompt, friendly and professional"
缺點： "The cabin was always kept a bit warm"
缺點： "Add a low carb meal option"
缺點： "Less announcements to interrupt the entertainment."
優點： "The crew was very friendly and attentive. They look after the customers."
缺點： "I can't think of anything that could have been better."
缺點： "We did not make this flight and had to take the train instead"
優點： "Crews are very helpful and always have a smile in their face. Comfortable seats and entertainment system are very nice. The only thing that makes us not satisfied was the food, for 10 hours flight there’s only 1 main dish...Totally I like their service."
缺點： "The food was not enough, we felt so hungry before arriving."
優點： "ANA did great on everything I could expect from a flight."
優點： "Crew were very hospitable"
優點： "Economy seats were spacious and same size as Economy Plus seats of United. Clean. Crew was amazing, helpful and friendly."
優點： "Staff were amazing."
缺點： "Nothing great experience!"
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Been flying with ANA ever since I started living in Japan, and it has always been a pleasure. No complaints whatsoever."
缺點： "No problems."
優點： "Good service"
缺點： "baggage was broken."
優點： "Very punctual. Service is excellent. I like Tokyo Haneda Airport because it’s smaller and the gates are closer."
缺點： "No complain about the flight and the services."
優點： "crew very helpful from check in to deplane..i would suggest when arranging seat for couples or mother abd child make sure its to gether at first check in not later at another airport which was fine they did in manila..but from chicago they cant do it have to wait in japan and almost not done"
缺點： "the smell inside the airplane"
缺點： "19 hours overlay in ORD. I had to check out all luggages again. Terrible."
優點： "Sturdy seat cushion for long flight, good food selection, and plenty of current movies to keep one occupied for hours. Over 8 hours of lights out for sleeping."
缺點： "Seats in economy were narrower than Eva Airlines"
優點： "The plane wasn't that full so I had a lot of space."
缺點： "the seat itself is still uncomfortable to put in the extended position to relax. Plus the headrest doesn't move very well so it's hard to get a comfortable head position when trying to sleep. The crew took forever getting everyone on the plane I have no idea why it took so long considering they're worn so many people on the flight. The food wasn't very good except for the marble loaf."
優點： "I'm always in awe at how the crew operates, everything is tidy and the services are efficient and utmost hospitality. Look forward to flying with ANA again."
優點： "Cheap prise"
缺點： "Food and entertainment"
缺點： "The fact that my feet got very swollen (twice their normal size) due to the small space - that had the passenger to my right sleeping on top of my right side."
優點： "attendents were very friendly and very accommodating."
優點： "Good food and onboard service."
缺點： "Plane was delayed and I missed my connection. Once airborne the flight took forever."
優點： "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
缺點： "Width of the seat for me was bit tight when in a flat bed position."
優點： "Great airline!"
缺點： "some of the gates can be long walk"
優點： "friendly flight attendants, clean toilets"
缺點： "the stroller take forever to show up when landing"
優點： "Generally the fligt was wonderful."
缺點： "Of course I had a correct USB cable for i ad, I can not chage it."
優點： "Almost everything was good"
缺點： "Check in was complicated."
優點： "Food was great!"
缺點： "The Japanese crew were not very good at English!"
優點： "Good food and service"
缺點： "Delay too much time"
缺點： "Someone sat on my row without notifying the crew of the seat change. After I notified the FA of the incident... even if it's a general rule that the passenger sits at the ticketed seat, the FA didn't do anything about it"
缺點： "Seats seem extra small, narrow and short. As a window seat there was very little room between the seat and the wall. Food and entertainment average to below average (compared with Qantas, Singapore Airlines)"
優點： "Great service and great food"
缺點： "No complaints from me"
優點： "Efficient and uneventful"
優點： "Great service, excellent and curteous. Clean cabin"
缺點： "Food can be improved, economy seats are tight. Movie selection not as vast as SQ and Cathay."
缺點： "EVERY FRIGHT WAS DELAY, AND LOST BAGGAGE, AND MY SUITCASE WAS BROKEN!!!!"
優點： "The flight attendants were very polite and kind."
缺點： "The food was not to my taste. I did enjoy the ice cream though! Perhaps it was very Japanese (which I am not tremendously familiar with), but even the pasta with sauce which I had the impression was going to be more Italian style, seemed odd. I felt like it was supposed to be gourmet, but just came off strange. I was wishing for something more straightforward."
優點： "Wish there was more movies in English"
優點： "crew was very polite and everything was smooth."
優點： "I've flown to Asia many, many times and NH is the best of all the carriers I've used."
優點： "I liked the plane! Beautiful and new, the Boeing 787 Dreamliner was a pleasure to ride in. Staff was as pleasant and helpful as they always are on ANA and despite the long delay due to an engine repair, the ANA staff conducted themselves incredibly professionally."
缺點： "It wasn't such a bad experience for me but the plane did have a mechanical failure and the part was not in stock in Cambodia so had to be flown in. That resulted in a 24 hour delay. The ANA staff were excellent and did take care of us well."
優點： "Crew great as always. Bulkhead seating very good for economy class.Has improved."
優點： "Very comfortable. Lots of room, wonderful crew."
缺點： "A little light on entertainment choices, the English translations of flight info were pretty rough and sometimes unintelligible. Not a problem on this flight but could be if there was a major delay or something that needed to be communicated."
優點： "Staff was friendly, Aircraft was clean and tidy."
缺點： "Food was poor, there was no space, even domestic flights have more space than this one.!!"