I am request a total refund and suffering. Fight JL7519 from Miami to Los Angeles on June 9. I paid my Covid test $300usd (antigen then PCR). I also booked three Hong Kong Hotels. W's Hotel, then Homy inn North point. The last Hotel was with Japan agent, he said Regal Hong Kong is "fine" but after I booked and paid the Hotel. Then the Japan airlines said "no". I lost my non-refundable hotel money and didn't get the ticket to go to Hong Kong. Please refund my money. 435-363-9297. firstname.lastname@example.org fly from Miami to Hong Kong kyle Au. stopped in Los Angeles.
When the flight arrived with a delay at HND, international transit pass angered were allowed to off board. We were nearly late for the domestic transient though… then when we off board, we were advised that we won’t be able to transit on time but we were not offered a hotel but hotel search help. Not a joke regardless the reason. 2,800$ ticket but hotel of 80$ can’t be paid by the airlines? It’s the government policy staffs told us kidding! I won’t fly with Japan airlines from now on although my wife is a Japanese. Cheap flag carrier of Japan. Shame on them.
優點： "At least it was delayed so we could make it to SFO."
缺點： "The American Airlines flight was delayed so the delayed flight from Honolulu could make it to Los Angeles and not subject AA to additional complaints. We arrived at close to midnight and worried about getting the car out of the parking lot without incurring additional charges of and additional day. The food was not great."
優點： "Typical flight and all went well."
優點： "The crew was great and entering and exiting the plane was quick."
缺點： "The seats could have been more comfortable, but I feel like that is a comment for most planes that fly internationally."
優點： "The coach seats were larger than seats for domestic flights. The windows were dimmable for optimal lighting."
缺點： "The armrests did not go up all the way, which made it difficult to maximize comfort with my travel partner."
缺點： "The crew members could have been more courteous to clients on the flight by lowering their voices when conversating among themselves."
優點： "Crew was attentive and informative of delays"
缺點： "This was American Airlines .. my Bags came out late even though i was in Biz Class"
優點： "Crew was amazingly nice, friendly and very helpful..."
缺點： "The 767 business class seat from Tokyo to Jakarta could be better. Movies and other entertainment needs more variety. Not enough movies..."
優點： "The crew was super friendly."
缺點： "JAL LAX Ground staff. Not helpful."
優點： "The food and legroom"
缺點： "More movies :)"
優點： "Pretty much everything"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "The window shades were so cool. Seat was small but fairly comfortable and I like the foot rest."
缺點： "No vegetarian options on the main meal menu"
優點： "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), entertainment is solid (although the English movie selection was not that large), and we were regularly offered food and drink if we were awake. I would definitely recommend JAL to others."
缺點： "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
優點： "Professionalism with friendliness of the crew and the service provided."
缺點： "No issues with flight and boarding."
優點： "Everything was excellent crew was very helpful"
優點： "That I probably won’t have to deal with AA for a while."
缺點： "The boarding process was a joke. No seat assignments until the last second. The front desk personnel would not help us with a seat assignment and said they were “working on it”. I sat down with my wife in the waiting area and observed the front desk personnel joking around with each other for the next 45 minutes before the flight. Very unprofessional and not helpful. Not a good way to represent your airline."
優點： "Flight attendants provided high standard of service and courteous."
優點： "Lots of room in premium economy, good entertainment selection. Clean bathroom ! Excellent service. Food was mediocre."
優點： "The Crew"
缺點： "This terminal is not easy to find. You have to take bus from the main terminal."
缺點： "To Osaka was very good. Return flight back to US was mediocre. Flight attendant was forgetful about getting even water even with a half full flight."
優點： "Comfortable and service was pleasant"
缺點： "Like all of it except lack of vegetarian option for food"
優點： "Seats are extremely comfortable even in economy. Service was attentive and very gracious. Both meals were above average for airline food. Made a 12 hour flight seem much shorter!"
優點： "All fright attendant are so nice and polite, also pretty. The meals are great and they served nice ice cream for dessert, the good quality ones! The bathroom was always clean, they keep it up so well. there was even toothbrushes and paper cup! I really enjoyed it even though I was in economy."
缺點： "only limited number of movie."
優點： "The crews were polite and reliable. No bossy or mean like other airlines. they moved prompt, no running or fast walk on aisles, so that passengers can ask things easily. Food was much better comparing with any other companies. The boarding time was delayed one hour, however we landed japan 2, 3 mins later than the estimated arrival time. Landing technique was beautiful. American, United, ANA which I flew caused me have a deep Earache. I didn't get any pain from this flight. I am already scared of returning flight with American airplines."
優點： "Superior service in a great and spacious plane."
缺點： "Seats are a bit flat and shallow, besides that it was awesome!"
缺點： "Food, especially before landing"
優點： "I hope to always find the great deals I have with Japan Airlines and continue with a smooth traveling experience as this one!"
優點： "Food & entertainment"
缺點： "Never make it on flight because the connection flight so messed up. Need to purchase new ticket with different airline finally."
缺點： "Flight Delayed for almost an hour Luggage got delayed in Japan not received in VN till 2 days later Small seat -uncomfortable"
優點： "The flight attendants were so nice and gave a gift to my wife and I when they found out we were traveling for our anniversary! Everyone was so respectful and the food service was awesome. We even flew economy and had a great time!"
優點： "Food, entertainment options, friendly staff"
缺點： "Beverage size could be more"
優點： "What sets JAL apart is the quality of service both on the ground and in the air. As customers, even in economy, no request was too minor to be treated as the most important of the day. Both legs were on time, the meals were excellent, and the chouce of movies was more than adequate. I will fly with JAL again."
優點： "Service was amazing and made me feel like I was in first class."
缺點： "The food wasn't good and the seats seemed outdated relative to other JAL flights I have taken on this route."
優點： "attentive flight attendants, the aircraft looked reallly nice & they gave me a good seating position w/ more leg room"
缺點： "on a 12 hour flight they served meals only twice, at the beginning and at the end.. i was really starving in-between for somethign heavier (though u can ask for those biscuits etc).."
優點： "The flight attendants were incredibly friendly and service oriented. I can only say wonderful things about them."
優點： "Great staff and washlet toilets on board."
缺點： "I ended boarding last not one of the first as other airlines."
優點： "Food and beverages service .very pleasant attendants..economy tough on 11 hr flight..fee seemed reasonable though. .ovreally nice experience"
缺點： "11 hr flight"
優點： "I didn't die"
缺點： "Plane was a bit old, headphone jack barely worked and the screen was scratched to hell"
優點： "It was my first time flying to Japan from LA and the experience was great. Yeah my flight was delay by 3 hours for reasons out of their control and I missed my connecting flight but they completely made up for it. The food and drinks were really good along with the service. Plus they booked me on another flight along with a hotel for the night. Awesome service and experience, I would travel with them again."
缺點： "I don't have anything to complain about."
The bag drop off line was very long and slow. Could have had more crew for bag drop off
缺點： "Food and entertainment"
優點： "Great crew and very good legroom."
優點： "Korean Air was amazing. Very comfortable, hospitable, and punctual."
優點： "The crew was amazing. The seats were good. I was pleasantly surprised to have a full meal on a two hour flight."
缺點： "Would have loved more current US tv shows to choose from."
優點： "The crew was excellent!"
優點： "Crew was friendly food was great, flight was safe."
缺點： "More room"
優點： "Price, leg room, three choices of meal, excellent transit lounge at incheon airpirt"
缺點： "Wider range of films"
優點： "Great leg room even for tall person. Food is good and there's enough choices."
優點： "great service. my kids loved the special treatment!"
優點： "Flights are on time, Cabin attendants are nice and friendly , Food was great .My luggage came early . Everything is clean . I only have 1 hour lay over to transfer from my flight from Inchon to Nagoya it’s was fast . I will fly Korean air again in the future . Thanks for the safe flights ."
缺點： "I didn’t like being seated in the middle of two guys in the isles . I arrived 3 hours before my flight I don’t have no choice . Hopefully they would assigned us seating at least not in the middle of two men I feel discomfort ."
缺點： "would not accept my confirm check in on line"
缺點： "Food and entertainment were not offered so I can’t rate them."
優點： "The amount of times i was fed"
缺點： "My seat. I wanted to upgrade and they said no, but it wasn't full"
優點： "Had a smooth flight"
缺點： "The plane was way too hot! Being trapped in a stuffy plane for 5 hours and sweating was the worst!"
優點： "Everyone was very nice."
缺點： "The food was a little odd but that might just have been Korean food."
優點： "Very helpful crew. Good leg room"
缺點： "Entertainment system did not work, so I was moved to another seat."
缺點： "Everything was going well until our bags didn’t show up at our final destination. Big no-no. Just ruined the otherwise pleasant experience"
優點： "The staff is friendly and helpful"
缺點： "There wasnt anything i didnt like for this flight"
優點： "I enjoy flying Korean Air. I get great deals with great service and accommodation."
缺點： "It was a late direct flight from Bali to Seoul. The flight was for a 0120 departure, and about 7 hours long. For the flight being a very late departure and both locations being around the same timezone (1 hour difference) I feel as if the lights were left on for too long, over an hour after departure, and then turned on too early, 2 hours prior to landing. Too improve comfort I would suggest to begin service upon takeoff and turning the lights off immediately after, and turning them on an hour before landing to conduct service. Better yet, if possible, conduct service with the lights off and individuals that require additional lighting may use their individual light. I believe, and witnessed in my area, a majority of personnel that just wanted to sleep during these flight hours."
缺點： "I would like to have a vegetarion menu option"
優點： "Cleanliness and professional crew."
優點： "Korea Air is a great airline. Jin Air (for the return part) was OK. The flight attendants of BOTH airlines are GREAT, but the seats in Jin Air are cramped."
缺點： "Korea Air is a great airline. Jin Air (for the return part) was OK. The flight attendants of BOTH airlines are GREAT, but the seats in Jin Air are cramped."
優點： "The crew was nice and organized, polite, professionals, the airplan was clean. flight was on time too."
缺點： "The food did not include varieties, may be is good for korean people but not good for others, the dishes were plastics and foils which are not good for human consumption after being heated. I missed my flight from seoul to saigon because there was two flights with similar time, one with korea and the other with vietnam air, both with similar time but both are with different concourses , then , the ticket did not indicate the gate number , then the airport information operator directed me to the wrong gate resulting in missing my flight to saigon and being subject to penalties which all are not my mistakes. Please fix your system"
優點： "The in-flight experience is just fine."
缺點： "It was painful and required multiple phone calls to get a seat assigned. I kept being fobbed off until later... "you can pick your seat when you check in 48 hours before". "You can't check in now because it's a US flight, so it's only 24 hours". "You can't check in now because of visa documents something you have to check in at the airport". None of this was written down, or even satisfactorily explained when I tried to understand what was going on. Next time I'll fly Asiana on the hope they have a better online seat selection system that doesn't involve bizarre US checkin policy."
優點： "I was not expecting that it exceeded my expectations, it was better than my favorite airline. First time I ever eat all the food they served in an airline. The crew were excellent, they're always there- I don't know if they ever rested throughout the duration of the flight! Not to mention, they are all friendly."
缺點： "Nothing! I wish I won't see things not to like in my future flights with them."
優點： "Plane did not have vents, it was about 80 in the plane too hot. When it was mentioned, crew could do nothing about it"
優點： "Korean Air hosted us on four separate flights to SE Asia, a trip from which we have just returned. Of all of the airlines that we have used over the decades, Korean Air rates at the very top. We have no complaints, only a sense of what a first-class operation it was for us."
優點： "Service was great"
缺點： "Cleanliness - not as clean as outgoing flight"
優點： "Clean, comfortable and professional."
優點： "Food not too bad, plenty of beverages."
缺點： "Nothing not to like."
優點： "Bibimbap not available. Crew checked in our carry-on despite having space above our seats (Carry-on was not checked in during Chicago to Seoul trip). Unresponsive entertainment system. If this was only a ICN - MNL flight this is overpriced since it feels like a budget airline."
優點： "Loved the slippers toothbrush toothpaste Liked the in flight meal Entertainment was great Roomy and comfortable. My seat wouldn't recline so they let me sit in the back seats reserved for the crew so I wold be able to recline and sleep in the long flight to Korea."
優點： "I was very pleased with the service and the level of comfort."
缺點： "Excellent service and constant food/beverages."
優點： "Air Korea continued to be awesome"
缺點： "Still no laptop plug"
缺點： "Uncomfortable seats"
優點： "I liked their positive & happy attitudes as well as their work ethic."
缺點： "Perhaps there could have been a larger & wider selection of movies. I would have liked to have had a hard copy menu so that I could make a more informed choice with my meals."
優點： "I've flown all over the world and it literally was the best flight I've ever had."
優點： "The crew and entertainment."
缺點： "I didn't like my seat, no place to put my things, like a seat pocket. No complimentary water bottle like in the previous flight. The food choice I wanted ran out. The choice left was not good."
優點： "Good experince. Crew was fantastic."
缺點： "I'm a big person so the seats are not comfortable for sleeping during long flights. Also, the Korean crew is usually excellent so I was surprised the crew on this flight was only average."
缺點： "I wasn't able to choose my seat on line and ended up in a window seat. With the seats in front of my row reclined all the way back, I could not get out of my seat to use the restroom. Having just transferred from Korean Airlines and taken other asian airlines on my trip, it's a hard comparison to a domestic airline, although Hawaiian is among one of the better domestics. On my food tray, there was a bowl of miso soup, that the attendant was trying to hand me, while there was turbulence. The bowl of miso was smiling all over the tray, and on my napkin, and since I was on the inside seat, almost spilled all over me. On a previous Korean airline fight, also with turbulence, the attendant had taken the bowl off the tray, and covered it with a saran, and then handed it to me to make sure it wouldn't spill all over me. There's a bit of difference there."
優點： "Staff, food, flight.. everything was great."
優點： "I had a great flight."
優點： "the Crew as always on ANA flights is amazing"
缺點： "The crew of ANA was incredible. I think it is my best flying experience to Asia"
缺點： "Chair isn’t comfortable."
缺點： "The planes are pretty outdated especially the connecting flights from Narita to HKG"
優點： "Excellent service from the cabin crew."
缺點： "The Japanese (Washoku) breakfast was not as good as I expected."
優點： "Flight attendants were amazing and so service oriented!"
優點： "Excellent crew!"
缺點： "It could have been quieter."
缺點： "Seat padding - seat was a bit firm"
優點： "The crew was great, friendly and helpful. The food was good and the overall service on the plane was great."
缺點： "Our flight was delayed from Los Angeles and we did not make our connecting flight in Tokyo. The next option they had was a full 24 hours later so we ended up taking the train. I tried to make adjustments to one of my flights for the return home and was told that is not an option."
優點： "They were very helpful in changing my seat to an aisle seat. The first meal was rather mediocre. The second one was good. The seats were spacious and comfortable and I did not feel claustrophobic."
缺點： "They were very helpful in changing my seat to an aisle seat. The first meal was rather mediocre. The second one was good. The seats were spacious and comfortable and I did not feel claustrophobic."
優點： "Very comfortable flights. Exceptional crew on and off the planes. Great food and drink/snack options. Lots of entertainment options as well."
缺點： "I have no complaints abouts my flights. Travel is tough at times but ANA made it seem easy."
優點： "Everything about this airline made my flight pleasant. The staff were polite and accommodating"
優點： "I liked how much leg room we had. I also liked the movie selection and the food."
缺點： "It would have been nice to have water more frequently during the flight."
優點： "Take off and landing was smooth. Stewardesses were very helpful."
優點： "The crew were very nice, kind and professional."
缺點： "The seat was not as comfortable as JAL, which was a bit disappointing. The food was okay."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Economy premium was very comfortable. Best service I’ve had on an airplane since Pan American days."
缺點： "I didn’t like the boarding process one long line. However, it moved quickly and unlike American airlines there was plenty of overhead space. They let you check 2 bags free. Of course, it is an international flight."
優點： "Boarding was easy and efficient. Crew was tirelessly courteous and respectful. The entertainment system had a good selection, but I've seen better. The food and drink service was excellent. Seats had charging jackass for phones. I'd fly with them again"
缺點： "Internet was more expensive than it should be"
優點： "Food is good. Entertainment options are fantastic"
缺點： "Seats are very very narrow"
優點： "Service, Cleanliness and Overall Quality"
缺點： "Seats could be better"
優點： "Easy checking process. Friendly staff"
優點： "Hot food was good. Crew were friendly and helpful. They got me a window flight even though it wasnt on my ticket. Leg room was pretty good. Bathroom had a lot of amenities."
缺點： "The seats didn't recline at all. I slept horribly even though I'm pretty good at sleeping on planes."
缺點： "I was very disappointed with the new release movie selection. For a 12 hour flight, there seemed to be more foreign movie options than American new releases."
優點： "Great crews and good foot space!"
缺點： "Food was terrible! Getting worse every time !"
優點： "Attendants were friendly."
缺點： "Flight was late."
優點： "The attendants are all courteous and respectful."
缺點： "airline is unprofessional the whole trip was canceled"
優點： "Nice space between seats for the economy class."
缺點： "The entertainment center (sound) did not work in my son's seat."
缺點： "Lack of airline professional staff at lax airport. There's no set person in charge. We had an emergency return and no one can explain or give us answers for rebooking our flights."
優點： "Everything was fine"
缺點： "The seats hurt my butt"
優點： "Very helpful and accommodating flight attendants ... all with a smile!"
優點： "Loved everything about the flight - food was good plenty of drinks throughout the flight unlimited movies smooth take off and landing."
缺點： "Flight was delayed by 30+ minutes which made me/many others late for any connecting flights."
優點： "Food & Entertainment"
優點： "Good food and cabin service. Accommodating in connecting flight arrangements."
缺點： "Left an hour late because of slow ground service and poor scheduling. Extremely uncomfortable seats."
優點： "Good communication, food and services"
缺點： "More of an movie selection. Maybe up date movie ever 2-3 weeks as they become available for the company"
優點： "felt Agent's kind care of elder (me) at Airport. Thanks."
缺點： "Full of passengers. Code Share!?"
優點： "The flight attendants were very helpful."
缺點： "It is a very long flight."
缺點： "The check-in at LAX. They form 2 different lines for Economy. The 1st line was lined with the people arriving first. Then the 2nd line started to fill later. But when the ANA agents came out, they have no clue and serve the line of the people arriving later. Should know what they are doing. Either just 1 line, or if 2 lines, should ask which line come first"
優點： "free movies"
缺點： "somehow new seat of this aircraft is very uncomfortable with my hip. It was kind of painful to sit tight for long period. I think my body likes older seat which actually reclining toward behind other guests. or I guess maybe I just get older. I asked 2 beer cans but completely ignored. maybe I was too shy."
優點： "Customer service and food!"
優點： "Service was great, food was decent. Bumpy ride though, plane felt "old"."
缺點： "Everything was good. Only thing I could say is the plane felt outdated."
優點： "Flight crew was friendly, quick to respond to questions, and very helpful. I was able to switch seats even though the flight was full. The food was fine but the menu for the return flight looked better still."
缺點： "The flight was 100% full. I took a redeye flight hoping to sleep a bit on the plane but I ended up not sleeping much. I am happy to take ANA on my return flight, which is not redeye. Also I will be happy to fly ANA again, but I would not take a redeye flight on any airline unless I was in business or first class which I cannot reasonably afford at the moment."
優點： "The service and the seats"
優點： "The landing was very smooth. I have motion sickness and usually the landing gets me really sick. However I was okay for this one."
優點： "The flight attendants were very polite and kind."
缺點： "The food was not to my taste. I did enjoy the ice cream though! Perhaps it was very Japanese (which I am not tremendously familiar with), but even the pasta with sauce which I had the impression was going to be more Italian style, seemed odd. I felt like it was supposed to be gourmet, but just came off strange. I was wishing for something more straightforward."
優點： "This was my first time flying with ANA airlines and it was great. First the staff where we checked in we're amazingly helpful! They spoke great English and ensured me and my husband sat together during our 15 hr flight to Vietnam.! They had so many options on new movies and music that helped pass the time. The food was very tasty as well as there snacks and drinks! The entire staff were helpful and appeared to enjoy their jobs. I will always fly with ANA when returning to ASIA."
缺點： "The seats seem small and are ok in comfort."
今天12/27Br0076班機 出包，還說自願退票只退稅。 昨晚上臨時收到訊息，11/27班機改11/28班機回來，讓我們要在週日趕回台北的旅客，只好在晚上11點多，在買兩張不是長榮航空班機，趕回台北，結果ㄧ下台北，就接到訊息，班機BR0076做調動，改為原班機11/27下午3:50正常。 1、請問ㄧ下，昨晚上硬要我們乘客接收11/28班機回台北，沒有在多booking飯店要怎麼辦？要趕回台北的要怎麼辦？ 2、我們給旅行社辦的機票，在今天下午，打電話說，長榮已在改回11/27班機原時間回到台北， 3、很趕的已在昨晚半夜，只好趕著，在買2張不是長榮航空的機票，趕回台北。 4、確在台北接收訊息，以改回原日期原時段。 我們以趕回來的旅客，長榮告知旅行社，不能退費，因為以改回原班機。說只能自願退費，只退稅金。 說是長榮航空告知，兩顆球踢來踢去，沒有辦法全額退費。也沒人可以處理這些問題，妳們說爛不藍，我都快氣炸，很想告知媒體做報島，這樣的行爲對嗎？
Lord Jesus Christ help me please.
Lord Jesus Christ help me please.
優點： "I used my miles to upgrade to Laurel so the experience was great! EVA is always a good airline so not really many complains"
缺點： "What could be better would be even more improvements to the cabin. The layout and decor feels a bit dated and the seat orientation and layout can also use some modernizing."
缺點： "I didn't like that all of the shades for the windows were down for the whole flight. It's too many hours in the dark. We took off at noon and spent the entire flight in the dark. Too many hours in the dark. Then land when night time. More darkness. With flight and wait till sun rise it's like 26 hours of darkness."
缺點： "The entertainment options were not reflected online"
缺點： "Seats in economy are very tight and I'm thin. The movies were not as current as advertised. The crew was not very friendly."
缺點： "Better movie selection"
優點： "Boarding on time and the flight arrived earlier than schedule."
優點： "Quality of food was good"
優點： "Bigger space for legs room"
缺點： "The food"
缺點： "Space between seats - boarding time - food quality"
缺點： "The flight departed over one hour late from SFO and caused a mis-connection at Taipei,"
優點： "On time flight times"
缺點： "Have better movie selection."
缺點： "Very capable on-the-ground staff and service personnel on the airplane. Their desire to take good care of passengers is obvious."
優點： "Flight is online"
缺點： "Flight Attendants performed acceptable. They pushed the table cart and hit me twice without apologizing."
優點： "They have a good number of movie and music selections. I got plenty of rest throughout the flight and barely felt the travel time. The seats were comfortable."
優點： "Boarding was orderly, restroom is clean & tidy, good legroom beteeen seats, landing was smooth"
缺點： "Orderly boarding"
缺點： "三明治乾硬，生菜還放在外頭，不好吃。 視聽系統每幾分鐘就自動變暗，有問題。"
優點： "Good Service and Very Polite"
缺點： "Booked/ paid/ and got refused to fly by Evaair as they and Justfly didn’t process the ticket properly even after received money for a month."
優點： "They setup rows in the waiting area with a Zone number for each row. That way you can get a set in the row that is for your boarding zeom"
優點： "Service was great and plates of food were delicious."
缺點： "Delay for 1 and half hour"
缺點： "Delayed and I wasn’t able to make it to my connecting flight to cenu"
缺點： "Flight was too long."
缺點： "剛上飛機時，先去廁所，但感覺好像沒打掃過的樣子，讓我嚇一跳，按沖水也失靈，不知何故？後來再去上就乾淨多了，並且可以沖水，但後來我都再換別的位置上廁所。Shan Tzu Cheng"
優點： "Service and boarding were very nice and smooth. Food and entertainment were excellent."
優點： "Overall I was flying from SFO to Bali. So my first flight was about 14 hours. This whole trip all together was about 24 hours, and considering the length it was great. I was expecting to get restless and annoyed while on the plane, but it was easy to love around. The seats were comfortable, and the food was good. The airline staff was very nice and accomadating. So, because of there actions, I will most likely fly with them again."
缺點： "It was just long but it’s understandable because of the distance"
缺點： "Salad dressing tasted weird."
優點： "Clean and efficient. Catered to our needs. Definitely would travel them again."
優點： "Onboard foods and entertainment are good."
缺點： "Boarding area in SFO Gate 102 is cramped. Boarding group signs not clearly marked."
優點： "We lucked out on a sparsely filled flight so nearly everyone had a row to themselves, even in Economy class. Food was tasty, and the crew provided many opportunities for drinks. Crew was friendly and even volunteered some drawing packs for our 19-month old!"
缺點： "Snacks available limited to dry crackers and cookies primarily. Entertainment options - easy to use though limited selection (for US-based films at least)."
優點： "It was on time."
缺點： "The extra leg room seats I purchased where not as advertised. There was an entire row on front of the that was not pictured on the web diagram."
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
優點： "I was unable to board the flight so there is nothing to talk about."
缺點： "Provide options for accommodation, refund or alternate flights after announcing a 24-hour delay. I had to repurchase my flight from HKG to SFO after finding out that a return ticket is treated as abandoned if one does not fly one way. Not the level of service expected from an international airline."
優點： "Crew were very hospitable and helpful."
缺點： "More leg room on long international flights."
缺點： "Catering and professionalism of the crew could have been better."
缺點： "The food service could have been better . Quality is poor ! There was one lunch service, breakfast service and one snack service through 19.5 hours of nonstop flight. We were hungry through out as the quantities were so little and barely there . The toilets were bad and didn’t even carry tissues"
優點： "The flight was delayed from sfo to Hongkang. Very disappointed."
優點： "Checkin experience was great. Boarding was great. The crew was great"
缺點： "The movies were old. Not many new releases to choose from"
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點： "Good selection of movies and excellent inflight entertainment overall. Service was excellent."
缺點： "Seats were very small."
缺點： "Worst international trip I have taken in my 51 years. Was so cramped in my seat i literally could not move or reach for my things under my seat. Never again taking Cathay Pacific."
優點： "Air hostesses service"
缺點： "Food quality"
優點： "Overall good experience"
缺點： "Food can be improved a lot"
優點： "crew was courteous and highly helpful. food was good, served hot."
優點： "Food for economy was great. Entertainment system great."
缺點： "Left half hour late."
優點： "Food was fine. Everything was run efficiently. I have no complaints."
優點： "The vegetarian food was excellent every time."
缺點： "I could. It select a seat ahead of the flight. I got stuck in the middle of a row. I see the same for my return flight. I do not understand why I cannot preselect a seat."
優點： "Great food, service, and timeliness."
缺點： "I wish the seats were more comfortable for such a long flight."
缺點： "Indian vegetarian meal was not great"
優點： "Passengers was good."
缺點： "Cathay pacific airlines is one of the most riches airlines in the world. I was expecting Excellent nutrition food but it was very bad. I didn’t eat it. Breakfast was good. I hope catha pacific airlines will change their food next time. TY USA"
優點： "very accommodating, I don,t know that hand carry bags changed to smaller size now, they helped me checked it in for free. I travel to the Phillippines every year ,I will fly w/ Cathay Pacific from now on. THANK YOU"
優點： "The flight staff was very curteous and helpful, that made a difference with the trip."
缺點： "The touch screen technology on the onflight entertainment was pretty bad. The movies played fine with no issue but navigating through the entertainment console was a pain since the touch screen responsiveness was so bad."
優點： "The plane was late for no reason. Missed my connection in Hong Kong. Cathay pacific gave me a voucher for 9usd, it was insulting and ill not fly with them again"
缺點： "The plane was late for no reason. Missed my connection in Hong Kong. Cathay pacific gave me a voucher for 9usd, it was insulting and ill not fly with them again."
優點： "Great staff and food"
缺點： "Flight arrived from SFO 15 min late, and airline cancelled numerous connecting flights to various cities, including mine to Hanoi from Hong Kong. Offered to rebook 10hr later with 40 HK food credit. Happened to my uncle and cousins 1 month earlier on exact same legs. Would not recommend any layover with this airline in hong Kong for less than an hour. Numerous phone calls from me to sort this out, which resulted on another carrier to Hanoi."
優點： "Brand new A350-900 airplane. Better movie selection. Nicer bathrooms."
缺點： "No more advanced seat selection except for an additional $180. No more serving wine and beer with dinner although I think its still available on request. A lot more screaming kids on the flight. Cathay is becoming more like the budget Chinese airlines. Sad."
優點： "The food was really good. Warm and the bread/pastries always tasted really fresh. Good inflight service."
缺點： "Ran out of snacks during the flight"
優點： "no trouble at all"
缺點： "would like more vegetarian food options on the flight. i didn't think to order ahead but it would have been nice if the food choices had offered more options."
優點： "Great service from the flight attendants."
優點： "The smile that never ends on all the crews. Sespite their hard work, they never cease to smile and so gracious"
優點： "Although we booked the fight online, we were able to call the airline directly and got seat assignments for all the flights. Very pleased to speak to a person than navigate on computer."
缺點： "Hardly any Indian movies for 15 hours flight. Other flights have more options. Pl aying games was terrible without a handset. Seats are cramped. There was 2 fruits for an Indian vegetarian option and when we asked how come there is no desert they say that is the option which is comes with."
優點： "They are very Harsh, There was no service at all."
缺點： "Airhostess response is very poor."
優點： "What you'd expect from a Cathay flight. The abundant entertainment options was a pleasant surprise."
缺點： "There was quite a delay, which was a shame."
優點： "Decent crew"
缺點： "Bad food"
優點： "Overall was Ok"
缺點： "I did ordered tea cup from flight attendants several Times but they did not remember until I went the kitchen they were eating. I had to ask them again. When one of them brought me a tea cup, she did not say anything. Is it a good service. I was seating at seat 42 G, flight numbe CX767. Thank you."
優點： "Service at every step and level."
優點： "professional cabin staff & food selection"
缺點： "middle seat because could not book in advance"
缺點： "unable to move around, seat was stiff, stuffy in the rear of the plane,"
優點： "Got me from point A to point B"
缺點： "No leg room for such a long flight. My knees were touching seat back of passenger in front of me without the seat leaning back. Attendants not readily available"