Internet connection to watch media was very spotty.
They gave us seats in the very front of the airplane but gave us group 4 for boarding so by the time we boarded they made us check our bags because they didn’t fit. We arrived at Kennedy airport with no suitcase.
Got out early. Quick flight. Only negative was some condensation dripping from above. Seat 2F.
Boarding was smooth and efficient. We actually arrived at our destination a little early!
Use of 737 allows for more carryon luggage and the seat backs had cellphone holders with working USB charge ports—much appreciated!
The airline kept delaying the flight. We arrived 4 hours later. They should have at least offered us crackers.
Red eye flight delayed 2 hours to take off. Seats were moved and split without telling us and had to sit separate from family. My window seat was not really a window seat (had a gap so tough to sleep). Meh.
The staff was very friendly, they were enforcing good safety practices. It's pretty good value for the money, too.
It would be great if the line for immigration were to move smoother. Spent over 30 minutes in line and almost missed my flight.
So smooth and comfortable. Crew was professional and courteous.. We landed way ahead of schedule! A great quick flight! Thank you American Airlines!!
優點： "Crew was very friendly, the aircraft had been recently refurbished (interior had new paneling), and the seat was comfortable."
缺點： "Snacks/food was virtually non-existent. A tiny water bottle and pretzels in a clear plastic bag; no flavored beverages (juice/soda). Wasn't offered headphones on this flight, although I was offered them on the outbound; I've mixed feelings about that, as I had headphones, but they were in my carryon. Prefer built-in IFE rather than Bring-Your-Own-Device, as a smartphone is inferior to a large touchscreen."
缺點： "The past two times flying with American out of Dallas my girlfriend and I have been separated on the flight. The first time we were able to be placed with each other but this time the attendant at the counter basically told everyone that because the flight was booked and there were so many people who had the issue that she could not move anyone around to be with their families. That on top of being rude to many of the flyers just makes the DFW experience with American feel like they don’t care about you."
優點： "Prompt boarding and good directions from the crew"
缺點： "AA cancelled the Dallas flight before this one so they could fill up our flight. This does not seem very considerate of our health during a Pandemic especially with their messaging about social distancing. They also did a very poor job of keeping people patient in the deplaning process. They should have better messaging and a very non threatening way of encouraging passengers to be patient and courteous. Maybe they good offer each passenger a choice some type of goodie like a mint or a chocolate that says "please enjoy this while you wait for others to exit the plane"."
優點： "Seats were comfortable didn’t have to pay extra for my personal day crew was polite"
缺點： "The seat from DFW to SLC was designed for people who have a sever slouch. Very uncomfortable seating position that isn’t anatomically correct."
缺點： "Debbie in Business Class made the trip even more special than ever! 1. Congratulated everyone on board for thanksgiving for those who follow that tradition 2. Spoke so kindly on the PA system in both English and fluent in Spanish 3. Kept my coffee hot fresh and always was smiling even those had to work on a holiday We will always fly AmericAn because of flight crew like Debbie..... 1000% super star for AA!!!"
優點： "The crew was friendly."
缺點： "I didn't get to Dallas. There was a mechanical failure. We all had to deplane. I was put on the flight for the next day."
缺點： "The flight was very good. The landing sounded rough with a lot of braking. Crew were really friendly. The food was expensive but fresh sandwich. Plane was beautiful. Lovely flight overall"
優點： "Nice crew"
缺點： "Zero entertainment - no screens, no wifi, no plug ins for phones/computers - poor!"
缺點： "Even with the delay I had a good flight and the service on board was very good"
優點： "The space between the seats"
缺點： "Seats space"
缺點： "The flight attendant was awful. She didn’t even serve me drink and snack."
優點： "I think crew tried to make the best of the bad situation. Got to Atlanta faster than scheduled flight time and they were sympathetic. Don't really know about much else, as I slept the whole flight."
缺點： "The 3 hour delay really cost us. Left Rome at 2:30 pm instead of 11:30 am, so missed 6:40 pm flight to Atlanta (so much for the 3 1/2 hour layover we were supposed to have). When we landed in Philadelphia, sat on runway for 45 minutes, waiting for gate. Next flight was supposed to leave at 8:40, took off at midnight."
優點： "Boarding was on time. Food was acceptable for an airline. Crew was friendly. The Boeing 787 was well equipped."
缺點： "Departure was about one hour late."
缺點： "After getting us lined up for boarding we were told to wait due to maintenance."
優點： "Smooth ride, good service."
優點： "Great flight"
缺點： "everyone was friendly"
優點： "The fact that they re-booked without me having to contact customer service."
缺點： "The connecting flight was cancelled while boarding was in progress at the start of the journey."
優點： "Ease of travel. Seamless boarding process."
優點： "Super nice plane. High tech . Comfortable. Good food"
優點： "Nothing, American Airlines is the worst major airline now."
缺點： "The staff in Miami Airport is really bad, worst attitude I have seen, old planes, not comfortable, definetly the worst major airline now."
優點： "Movie was the only positive side of the trip. Cramp seats."
缺點： "Subpar in every aspect. Landing was horrible with a hard touch that made everyone bounce."
優點： "Got us home finally"
優點： "Smooth ride"
缺點： "Not accessible. The tv wasn’t captioned"
優點： "A great flight."
缺點： "Nothing I can think of."
優點： "Nice modern plane. Even though the flight was delayed, we ended up boarding earlier than expected and arrived pretty close to our original expected arrival time."
缺點： "The crew was nice and everything, but they weren't very good at making announcements on the loudspeaker. You could tell they didn't really know what they were saying or haven't practiced. One lady was trying to make a sales pitch for a new master card and you could tell she was reading and there were long pauses. My sense is that when using the loudspeaker to talk to the entire flight, one should be practiced and know what they're saying and communicate quickly and efficiently. Don't mean to be critical, but it's something that I noticed that could be improved."
優點： "The Admirals Club in Paris is lovely."
缺點： "My seat did not work properly- there was a short in the mechanism, I believe- that required repeated attempts to get it to recline completely, which was ultimately unsuccessful. I was clearly having difficulty with the seat but didn't receive any assistance while FA chatted up a celebrity in the seat in front of me. Flight attendants seemed to provide very perfunctory service, not commensurate with first class. Very disappointing experience compared to others in the past. I don't need to spend half a zillion FF miles when I could just buy a coach seat."
優點： "The crew was professional and very accommodating."
缺點： "Cramped quarters."
優點： "The crew was nice."
缺點： "The planes are old. Needless to say there is no Wi-Fi, and the only entertainment on a 7.5 hour flight was a tiny tv in the center of aisle. 1987 tech in 2017. Our plane was delayed for 8 hours due to a broken hydrolics system, and no compensation for additional expenses due to equipment failure was offered."
優點： "The flight staff was great"
缺點： "I felt like I was sitting in low class by selecting economy. The plane was old with only one in flight entertainment option. There was a baby sitting behind me in a parents lap kicking my seat the entire time. Less leg room and space then the last time I flew AA. The food option was mediocre."
缺點： "Lots of time changes. 1 piece of luggage sent wrong destination."
缺點： "Pretty much everything"
優點： "I liked that the internet connection was free because I am a T-Mobile customer."
缺點： "Boarding the plane was a bit clumsy. I felt like everyone was tripping over each other since the front of the plane was boarding first."
缺點： "They were not honest with the information given by stewardesses"
優點： "The flight went very smoothly once we were finally on our way."
缺點： "Kiosks that worked were rare. Crowds trying to get boarding passes and finally getting their luggage checked were huge. Not enough staff to help confused passengers. Overall, the situation was something I have never experienced with any other airline."
優點： "It was nice that I had a seat empty next to me, allowing for extra room. Flight was a little early in landing in Dallas, allowing for extra time for a short layover to find my terminal and gate for my next flight."
缺點： "All was good."
優點： "Nice crew"
缺點： "Old aircraft with issues"
優點： "everything ran like clockwork"
優點： "My BA flight from Phoenix to Philidelphia to Dublin was cancelled.BA got me an alternate flight which was very satisfactory"