缺點： "Customer service"
優點： "crew excellent and very efficient & professional"
優點： "Seat was comfortable and food was nice."
缺點： "Crew could’ve been nicer and more helpful. Boarding wasn’t efficient."
優點： "Boarding on time and the flight arrived earlier than schedule."
優點： "Economy seats were EXTREMELY uncomfortable, a mannequin would complain and to add insult to injury , the obvious placements of overly extravagant “first class” seats vs regular economy seats , were very off putting. People are sitting on cardboard for hours on end , add some comfort to your seats!"
缺點： "More humanly comfortable seats , I understand you get what you pay for, but having to be deliberately uncomfortable for 13 hours straight is extremely unfair."
優點： "The crew was pretty great, and Were very attentive, and gave out lots of beverages to keep us hydrated."
缺點： "It wasn’t the easiest flight, because there were a lot of crying children, and we waited on the tarmac for two hours due to electrical problems. The plane seemed somewhat old and kind of falling apart. Not very reassuring. ."
缺點： "My first meal was kind of burnt, and I wish they would offer a salt and pepper packets. Also, more frequent Rounds to pick up trash would be helpful"
優點： "Comfortable and excellent hospitality."
缺點： "Flying a different airline would have been better"
缺點： "can maybe be a little bit less strict on luggage weight"
優點： "Priority boarding for kids"
缺點： "Crew was almost rude to passengers and not very warm and welcoming"
優點： "Very good"
優點： "EVA Air has just got it figured out, solid from boarding to departure"
缺點： "Faster airplanes, or I could pick shorter trips"
優點： "Efficient boarding and crew."
缺點： "Food not the best."
優點： "I was thankful to have an empty seat next to me so J had more space. The crew was very friendly and service was prompt."
缺點： "The low fat dinner was pretty bland. Also, the seats did not really recline"
優點： "First time to fly on EVA, heard lots of good reports about the airline. It was not bad but I expected more. Was nothing close the service you get on ANA, Thai Air or even Philippine Airlines. Smile once in awhile EVA Attendants..."
缺點： "Food was the worst airplane food I’ve ever had. Entertainment and movie selection was not great. But it is geared more towards the Chinese market, maybe those movies are better. Crew was professional but cold as ice. Think I got one smile from a an Attended."
缺點： "三明治乾硬，生菜還放在外頭，不好吃。 視聽系統每幾分鐘就自動變暗，有問題。"
缺點： "Delay for 1 and half hour"
優點： "Great landing"
缺點： "Everything was solid."
優點： "Food and service"
缺點： "Seats not very comfortable, not enough room for knees/legs"
優點： "Seat is comfortable, washroom very clean"
缺點： "So far none since this is my second time in Evaa Air."
優點： "The cabin crew were nice."
優點： "Comfort and service"
優點： "Trip was on time, food was decent, restrooms were kept clean, very friendly crew"
缺點： "Chairs in economy are not the most comfortable"
優點： "Plane was clean, blanket and pillow comfortable, attention during scheduled meal and snack services good"
缺點： "Food a step down from what it was during last flight a few years ago. Movie selection meager. Flight attendants could make a few more rounds to check passenger needs."
缺點： "剛上飛機時，先去廁所，但感覺好像沒打掃過的樣子，讓我嚇一跳，按沖水也失靈，不知何故？後來再去上就乾淨多了，並且可以沖水，但後來我都再換別的位置上廁所。Shan Tzu Cheng"
優點： "Service and boarding were very nice and smooth. Food and entertainment were excellent."
優點： "Comfortable seats and tasty food. Very prompt stewardess and good manner. Passengers are well behave."
缺點： "Long wait to check in. No information on the late check in. Information regarding lounges was not provided or apparent. Web site did not have this info."
優點： "Seat is wide enough"
缺點： "Some crews are stress as I could see it in their facial expression"
優點： "I actually loved the whole trip. The aircraft still looked like it was brand new on the inside even though I'm sure that it has probably been in the air for a few years now. The service was great from the seemingly effortless takeoff and landing by the pilots to the flight attendants being very efficient and caring. The ambient temperature of the cabin was great. I had a wonderful experience and when I return home I will not hesitate to book with EVA again for any of my international flight needs."
缺點： "It's not really even something that I didn't like because I know learning a second language is hard any way but every once in a while when the flight attendants made announcements they would either run English words together into one word or pronounce it a little wrong but I still could understand everything that they were saying. So if I have to suggest something that is all that I can think of and it isn't even a bad thing at all. Thank you for everything!"
優點： "The service at the counter in JFK. I think the guy's name was Darren (not sure on the spelling) - great service. The EVA plane staff was well trained and accommodating."
優點： "Nice new 777 planes on all international routes, food was above average, crew friendly and attentive. This is the first time I give an airline overall 5 stars!"
缺點： "Nothing, this flight was really good"
優點： "Liked the way they do their boarding Comfortable flight"
優點： "On time"
缺點： "Can't complain"
缺點： "A little delay in boarding but after other airlines I flew this has been best by long shot"
優點： "Was given emergency exit seating. .. More leg room. .."
缺點： "Could not recline. ..Could not sleep in upright seating. .. Passenger behind me had no leg room. ..."
缺點： "No employees to check me in so I missed flight. Checked in on app 20 hours prior but was unchecked in 1 hour before flight."
優點： "This was my first time flying out of the USA and was amazed at how polite the crew was will fly with eva again"
缺點： "Can't put anything here was a amazing flight"
優點： "Entertainment, crew and food"
缺點： "Seat space"
優點： "Nice flight, nice crew, night food and nice on board equipment."
缺點： "No air bridge from Gate 213, It takes transfer bus to Gate 554. It is uncomfort under such hot and humid weather condition."
優點： "The crew was nice and professional."
缺點： "I wish seat is more comfortable and I wish updated movies."
優點： "Food on flight was decent. Hotel was nice, buffet breakfast was good!"
缺點： "Screens were better on the flight from Vancouver to Taipei."
缺點： "食物沒有很美味，希望可以改善 !"
缺點： "耳機很不舒服 餐點"
缺點： "航班太少. 可以增加多ㄧ點航班"
缺點： "Food was some of the worst airline food I’ve had. I had the vegetarian options and the vegetables were very bland and over cooked. I usually like airplane food."
優點： "The whole Experience was Amazing. From Comfortable Seat, Great Flight Crew, Tastey Food"
缺點： "飞机check in always late,机上根本连一人一部电視机都沒有，更何況别希望要看任何电影，食物差。 Tinawaty"
優點： "Quick easy boarding"
缺點： "Airplane use to fly from Taipei to Ho Chi Minh old and dirty."
優點： "Food is awesome as well!"
優點： "I like the space between seats. A couple inches helps"
缺點： "Staff just not as friendly as last time on This airline. Audio earphones just doesn’t work welll. It’s double prong so you can’t use your own and there ear buds very uncomfortable and earphones from previous flight didn’t work well either. This really needs fixing. 12 hours this should be a big priority."
缺點： "The armrests don’t go up. Huge problem for kids trying to sleep on an overnight flight!"
缺點： "Terrible experience. 3 hours on tarmac, no hotel, lost a night of sleep. Booked with United and am waiting to hear back from Kayak for my refund. Kayak did not impress me at all either, very poor communication. Still no email acknowledging the refund. Please contact me so this can be resolved and I can stop stressing. Email is best since I have another flight."
優點： "The staff was very friendly and accommodating"
缺點： "Food was nothing special"
優點： "Great onboard staff. Very clean and efficient."
缺點： "Flight was slightly delayed. Lots of confusion and no information in English. Competing with two other big flights at same gate for Madrid and Rome. Wasn't sure whether I was supposed to be boarding."
優點： "The crew was excellent with services provided. This aircraft was roomier as compared to the first leg of our trip. The flight was excellent and generally very smooth."
缺點： "沒有個人娛樂系統 近五小時航程很難捱"
優點： "Flight was not full. Airlines assigned seats pretty spread out from one another; gave you more space. Good meals and service."
缺點： "Nothing that wasn't out of anyone's control."
優點： "差不多要下機才吃到晚餐, 份量十分少.一個76歲的老人家都説不夠."
優點： "Crew was nice"
缺點： "The plane was kept really cold and entertainment system didnt work very well."
優點： "Very good seats, good aircraft, good service"
缺點： "The movie selection was almost the same as 6 weeks ago when I flew the same route"
優點： "I request to re-assign the seat next to corridor in counter."
缺點： "The airline assigned us with two middle seats among the four-seat pattern again. No other choice."
優點： "Food was pretty good (for airplane food), staff was friendly and made sure everyone was comfortable"
優點： "Friendly and efficient crew"
缺點： "The food in economy was not very good. A few pieces of fatty pork over rice."
優點： "Took the CI11/CI12 direct from NYC to TPE. Great flight. Great crew and accommodations - pillows, blankets, seats. Food not bad."
缺點： "No free wifi. Paid is overpriced for 24 hours."
優點： "Speed of checking in process"
缺點： "Only fed us twice during the 15 hour trip. I wasn't the only one who was hungry almost 9 hours after the first meal was served. Other Chinese airlines I've been on fed their passengers 3 times."
優點： "Landed safely"
優點： "Staff was wonderful! Very friendly, attentive and courteous! Food was good."
優點： "The restrooms were very clean, and I appreciated that some even offered lotion. Staff were friendly and helpful."
缺點： "I felt cold during the flight from Taipei to Los Angeles. I felt warmer with my jacket and two blankets, but it would have been nice to maybe have the air conditioning lower."
優點： "Nice crew, decent food"
缺點： "Very narrow seats, sitting between two mothers with crying infants"
優點： "Very nice short trip."
優點： "The aircraft is very poor the seat is very bad condition you feel like you sitting on steel sheet for the link of the flight which is 13 deceit is very nerrow very bad condition , when I ask the host he said the aircraft is going to be retired next week so that's a very bad luck for us to fly 13 hour in this condition food is very bad I was disappointed out of the whole trip"
優點： "The flight was delayed slightly, but the gate agents kept us informed of the situation and did a fine job of being clear and transparent. In the end, we boarded about 20 minutes late, but still arrived early in Shanghai. Crew was lovely. All the on-board announcements were clear. The music was soothing. The food (which I was not expecting, given the fare, was better than I expected. Mediocre, but not bad. Overall, a very pleasant experience. I would not hesitate to fly them again."
優點： "Gave blankets and pillows for the flight, had a little snack box (but was all carbs). Plane is 99% Chinese and they are not super welcoming, kind of rude and it’s a little uncomfortable."
缺點： "Seats were stiff, process of landing was strange, it was all just not great."
缺點： "Flyus.com on phone for 2 hrs. Gave up and booked new tickets. Would not recommend kayak uses them. Makes me less likely to book in future"
缺點： "Food in the CNX-PVG sector"
缺點： "newer aircraft, better seats, better in-flight food (for business class)"
優點： "The flight was on schedule"
缺點： "Check in was a dreadful experience since they claimed I did not have a valid ticket. Is this because I bought via kayak search?"
優點： "Very efficient check-in and boarding procedure. Comfortable seats."
優點： "The airline was efficient and clean."
缺點： "There was no in-flight in a entertainment for a medium length flight And the food was completely ridiculous"
缺點： "Treated like animals. Never again."
優點： "The airlines was on-time and provided a lot more service to passengers than do American airlines (including a meal on a 3 hour flight)."
缺點： "Boarding was a mess with everyone lining up at one time and pushing to get on the plane. Not very organized."
優點： "Aisle seat with Ok legroom"
缺點： "Allowed customers to use phones for entertainment, but not iPads... dumb policy and against all Major Airlines. Food was not good, and maybe they can’t control - but 2.5 hours of turbulence was rough."
缺點： "Missed the flight by 2 minutes and was refused boarding. Had to purchase three more tickets on another airline to get to my final destination as they were unable (unwilling?) to assit me with rebooking. In the process of trying to sort out a refund but with little hope left."
優點： "Business class seats need to be improved"
缺點： "We sat on the tar mac for more than 90 minutes. I showed my e-ticket to the crew and they checked to find out that the delay was due to fog in Shanghai. Because I had to pick up my checked bag and go through the complete security check I was lucky to make the next flight."
缺點： "It was impossible to check in online. The main website let me choose English’s but when I clicked on the check-in link it immediately brought me back to a page in Mandarin."
優點： "Nothing. Worst Airline ever."
缺點： "I was delayed in Shanghai for OVER 30 hours. I was not given a hotel. There was no communication from the airline/ desk attendants. When I asked a question to the people at the desk they would tell me I needed to leave the terminal and go back to the check in counter ( I was in China and immigration would not let me do this). I was given three different times that the plane would leave. When immigration allowed me to call the check in desk from the phone the woman told me it was my fault for not listening to her. She told me the flight was at 2 the next day. I asked if it was in the afternoon and she said yes. The flight was at 2 am. When I said this she said it was my own fault. She would not let me into the lounge even though I had been stuck at the airport for hours. She was extremely rude and was not accommodating. When I finally was able to board the plane the seats were uncomfortable and the flight attendants were also rude. Because of this incident I missed the whole lantern festival which was the reason I was going to Thailand. I will NEVER use this airline again. It was a nightmare."
缺點： "The fact that vayama booked 50min between flights when they should have booked 2hrs, causing me to lose my flight and having to buy another with another carrier near midnight. Why does kayak partner with such an unprofessional vendor???"
缺點： "delayed and shitty"
優點： "The cabin staff was friendly."
缺點： "The 9:05 PM flight was delayed 1 hour to change a tire. They actually put us on the buses to go to the plane. It takes 10 min just to get to the plane. Once they got to the plane they turned right around and sent us back to the gate. My Chinese associate said they are a safe airline because they often delay the flight to fix problem..."
優點： "On time, low cost, efficient and quick boarding, hot meal, great service!"
優點： "Will take it again."
缺點： "De très vieux avions. Repas désastreux (pour un Nord-américain)."
優點： "Luggage came out quickly."
缺點： "The boarding process was chaotic. In China people don't believe in lines, and the airline doesn't really care. Put on your helmets and elbow pads."
優點： "Everything was very good, flight was right on time, food was good, service was bright and happy."
缺點： "1 hour delay no reason given"
缺點： "I emailed to confirm my flight two weeks in advance. I was told in was good to go. I arrived at Shanghai airport to go to Hong Kong I check in with the airline and they tell me my flight was cancelled. I was angry and upset that I was put in this situation with no advance notice of the flight being cancelled. I feel this is poor customer relations especially because we were traveling out of foreign country and no experience traveling to China. Thankfully the airline got us on a different airline flight and our plans were not disrupted too bad. After this incident I didn't feel comfortable using you site for travel."
優點： "Punctual and professional. Has alcohol upon inquiry."
缺點： "- Seats are too small - (China bound) tax is too high even though ticket price is cheap - Food is disgusting - Lack of in-flight entertainment - During night flights, flight attendants are visibly exhausted"
優點： "Getting from A to B safely. Some of the crew were extremely helpful and sweet."
缺點： "When we checked in, the lady said we would not have to claim our bags until our final destination. Well, we did. That's all! :)"
優點： "After missing my connecting flight united booked me on ANA was the best part of my 20+ hour day ."
優點： "I was surprised to get food even on a short 2h flight. The seats were comfortable if a bit short for taller people. The staff was helpful and friendly and oberall, there was few things I could point out that were any inconvenience at all. Really perfect journey."
缺點： "Seats are a bit short for tall people. Entertainment was not there but was not important at all for a short 2h flight."
優點： "June Yao is a no frills discount carrier & I had a really good flight. No delays, quick boarding, pleasant staff. I would fly them again without hesitation."
優點： "Food was OK. Beyond expectations."
缺點： "Late departure, no entrateinment system."
優點： "It arrived safely"
缺點： "more than 4 hour delay with little to no information. No need to take an e3xtensive bus ride to get to the plane, almost felt like we left the airport."
優點： "On time departure and in flight beverage service."
缺點： "It is a short slight under two hours so I did not expect much and had a comfortable aisle seat."
優點： "Flight on time and without problems."
缺點： "My seat was broken and can not put it in a relaxed position wich is unomfortable to sleep."
優點： "Could Check in several hours before flght and nice flight overall"
缺點： "My flight was delayed an hour and I missed my connecting flight back to the US."
缺點： "Delayed 8 hrs ZERO customer service on the ground Landed a mile from the terminal and had to walk through sideways rain Checked luggage was soaked when it came out"
優點： "- the crew did their job efficiently"
缺點： "Boarding: no signs to differentiate between the new passengers vs. those connecting Food: substandard, tiny portions Entertainment: none!!! Comfort: worst seat ever experienced. It slopes forward and doesn't lean back at all. The head rest also leaned forward and caused neck pain."
優點： "on Time! Pillows and blankets"
缺點： "Bad food not a lot of leg room"
優點： "The plane is obviously older, but kept in very good shape. It is clean and well maintained. Food was offered after takeoff, but I didn't eat. Comfortable seats with both a blanket and pillow."
優點： "u low life cocksukers fuked me again...no more with scum like u"