凡內斯酒店 - 三藩市 Van Ness Inn

Lack of Compassion

The location is good. The bed was comfortable.

I had reserved the room for the previous Tuesday night. I am having radiation treatments for breast cancer and drive into the city the night before the treatment. Last Tuesday I woke up with a cold and couldn't have the radiation. My husband called the hotel as soon as the doctor canceled the treatment. He asked if we could move the reservation to the next Tuesday. He was told we could but last night we were charged much more than the cost of the initial reservation. Had we known that in advance, we would found another hotel. I have 5 more treatments but we will not be spending the night at this hotel.

Needs a major renovation.

Nothing. It's a no cancellation.

It did not meet my expectations.

NONE

The receptionist was so rude and had no people skill. I felt discriminated. I cancelled my reservation but was charged one day even though I refused. I will never ever book in this hotel ever again. The receptionist was a disgrace.

Great Location

Front office staff very friendly.

Rooms were dated and it was under construction. Had to be moved to a second room because of a leak and the room not being cleaned yet.