Location and staff friendliness.
Elevators were so busy and slow. Room was not spacious.
Reasonably priced hotel. Plenty to choose from at buffet breakfast even to westerners. Eggs cooked to order, bacon etc. The hotel is in district 5 in Chinatown, however you need to travel to district 1 to get to the better part of town. The hotel offers a free shuttle bus to town on the hour and they will pick you up too.
The beds are hard, and I mean really hard.
Great hotel. Great workers and very Nice.
It's a wonderful hotel. All the workers are friendly and Great! Grate service! Right next to a market place. Shopping availble at the 1st 2nnd and 3rd floor of the hotel. Mr. Giau Ho at the resutant is very good! He works so hard! Monitors event table n make sure everything customer is happy with Thespis n service!! Mr Tih. Duty manager speaks good English n can help you find things you want to do.He does a Greta job with translations n finding The best of What ur looking for!! Super customer service !! All the front desk girls are very helpful!! Great workers n Great hotel. I stayed 3 times already because of the workers!! Very clean. And all the bell boy are Nice! They Great you with your names!!!
I like the fact that the staff are very friendly especially at TOTT and the executive lounge. The Nasi Lemak dish that was served on the 25th floor during breakfast was also good and it reminded me of home.
I was very disappointed that the American Discotheque did not allow me to charge my bills to my room. I was there three times and each time I had to use my available cash.
1. good room cleaning service
doesn't pay attention to "non-smoking" room requirement, caused me to live in the smoking floor for first night and disturbed a lot by drunk guest shouting outside the room
dinner buffet, free shuttle to the center
staff doesnt speak languages; poor internet connection in rooms; run down fitness facilities; disapppointing spa service; lacking professionality in many aspects (e.g travel desk)
The hotel is near An Dong Plaza where you can buy almost everything. Inside the plaza, there is a restaurant where you can enjoy a buffet dinner with variety of Vietnamese dishes.
We don't think the luxery room where we stayed is qualified as a 5-star hotel room. Based on internation hotel standards, the hotel, in our opinion, is 4-star hotel, not 5-star hotel as claimed.
Free shuttle service to town was excellent and very punctual. Service staff were attentive and rooms were very clean.
Staff could still improve when customer prefers not to upgrage to executive rooms. Counter staff's disappointment was written all over the face. We did not upgrade as we had booked 2 days of tours and did not see the need for being indulgent. This is our only aread of improvement for the staff.
the hotel is very nice, there is a spa and the room service is very nice as well.
Extensive breakfast and attentive staff. Nice pool on the rooftop, overlooking the city. The free, hourly shuttle to the city center (District 1) and back was very useful.
The gym did not have any free weights. Despite requesting non-smoking, we were lodged on a "smoker's floor", which had a certain smell to it.
the beautiful roof balkony. the fabolous view over the city, the luxury rooms,
The free bus shuttle into the city was a great plus. The buffet breakfast was superb. It's great that the city noise is shut out in the rooms, or it would have been unbearable. The staff was extremely helpful contacting the bank when we lost a credit card.
superb room friendly and helpful staff large hotel with pool with all facilities of five star hotel and free shuttle to centre of city
With a stay at Windsor Plaza Hotel in Ho Chi Minh City (District 5), you'll be a 1-minute drive from An Dong Market and 8 minutes from Pham Ngu Lao Backpacker Area. Featured amenities include a business center, limo/town car service, and complimentary newspapers in the lobby. Planning an event in Ho Chi Minh City? This hotel has facilities measuring 21574 square feet (2004 square meters), including a conference center. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.