I loved the cookies given out at the front desk, the overall cleanliness of my room, and the amount of space available in my room.
September 2-3 Reservation
Tammy helped me on the morning of September 3 to figure out how to print out a very important document. She stuck with me until it was successfully printed out. In addition to that situation, I found Tammy to be very receptive, helpful, and professional. I hope you will shared my feedback with her.
I returned to the hotel on the evening of September 3 to find that my room key would not work. When I went to the front desk, as staff person named Michael, I believe told me that I had only had a reservation for one night. All my belongings had been removed from my room. This was a shock. He was incredibly rude. Finally, he said I had to show him proof that I had a reservation, and I was able to show him my online reservation confirmation. He became very contrite and found an accommodation for me, which was satisfactory and comped my room. I had had a very good experience up to that incident, which was truly appalling. He made no effort to try problem solve at the outset. He just lit into me. I hope that you will work with Michael to improve his behavior toward guests.
They got us a room and gave us cookies. We had to ask but we got them
There was no booking when we arrived. They had to call the booking company and get a voucher faxed. A bit of a circus for a while.
The DoubleTree by Hilton Santa Fe hotel reflects the culture of New Mexico’s capital city in a mid-town suburban location near shopping and dining. Our full-service hotel is convenient to I-25, six miles west of downtown Santa Fe and five miles east of Santa Fe Municipal Airport (SAF). Situated across from Santa Fe Place Mall, the DoubleTree offers first-class accommodations. Santa Fe Community Convention Center and New Mexico State University are also nearby. Warmly furnished guest rooms and suites feature spacious baths, flat panel HDTVs, generous work surfaces with data ports, our luxurious Sweet Dreams® bedding, and complimentary wireless high-speed Internet access. Some rooms include mountain views and balconies. Hotel amenities include an indoor-outdoor heated pool and spa, Fitness Center, Adobe-style sun patio and in-room dining. Start your day right with our extensive DoubleTree Breakfast buffet or end it with a glass of wine or a cocktail at Mezcal. Join us for convenient onsite dining at Patinas, serving freshly prepared American favorites and regional New Mexico cuisine daily. When travelling on business, the DoubleTree has everything needed to stay productive. Flexible meeting and pre-function spaces can accommodate groups up to 150. Support services include a professional sales and catering staff to handle all the details, modern AV and connectivity solutions, and a 24-hour Business Center with wireless HSIA. Allow us to host your next important Santa Fe area meeting, conference, or party. Santa Fe is home to dozens of art galleries, museums and art markets. Explore attractions such as The Plaza, Canyon Road, or the Georgia O’Keefe Museum – all within 20 minutes of the DoubleTree hotel. Santa Fe’s Opera House is open year around, while outdoor enthusiasts can hit the slopes at Ski Santa Fe, or hike in the picturesque Sangre de Cristo Mountains. Whether you travel to New Mexico for business or leisure, our friendly hotel staff looks forward to welcoming you to Santa Fe with our signature, warm DoubleTree chocolate chip cookie at check-in.
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