The rooms are beautiful and clean. The room had a refrigerator and wine opener which was perfect. The Chase Park lounge had live music and a fun atmosphere. The movie theater was a nice touch although we did not see a movie during our stay.
What happened to microwaves in hotel rooms? Can we get them back please. The tenderloin room had a nice atmosphere but a very limited menu. The fitness center was somewhat difficult to locate and did not have a sauna even though they offer classes. For the price, it would be nice for some of these additional options.
Everything was truly wonderful. From cleanliness of the entire place to the pool, bars, room service, movie theatre and conference facilities there is not one thing that I encountered on my three day stay that could have been improved upon and I don’t see that very often!
Staff especially helpful and friendly
The shoe shine guy is fantastic as is the bellman staff. I almost allowed one front desk girl to ruin my stay with her inability to provide basic customer service but other than that single interaction, everyone was quite amiable. The amenities are fantastic and the neighborhood, The Central West End, would rival any other boutique environment in the US. The rooms are well appointed although I'll admit the floor lamp in my room was broken beyond repair, the alarm clock seemed to inexplicably lose and gain hours on a daily basis, none of the phones worked quite right and when I requested an ottoman for my chair the staff simply said "No".
I feel like when Sonnesta took over the property they made some cost cutting measures that aren't indicative to running an all inclusive luxury hotel. They seem to rely solely on the innate ability of their staff to anticipate their guests needs. And while exploiting your employees talents is obviously smart I feel that their customer service training for those employees who could use it, is lacking. A hotel representing itself as the Chase does should leave the corner cutting to the Holiday Inn down the street.
Great location as you can walk to many restaurants
Location, decor, facilities. The outdoor pool is great. One of St. Louis's classic hotels that has more than maintained its beauty and panache.
Overrated and overpriced
Has a cinema inside, nice pool, and good location if you want to have some nice bars and restaurants to go to
Beds are extremely uncomfortable. Room was given to us with a king when a queen was requested Room keys rarely work after the first time especially in the self park garage Rooms are in general pretty old and outdated, hence the uncomfortable beds
Excellent service and amenities
The staff were able to accommodate every request. Our club level suite was well-appointed and comfortable. The club lounge concierges were all very attentive and courteous. Front desk staff was the same. The fitness center, Sante, is an actual fitness club to which hotel guests have access. This club had top-notch equipment and facilities, making this the best hotel gym I've ever experienced. I will stay here again for the gym alone. An excellent experience overall, and we are looking forward to our next visit.
Like a lot of hotels, the sink and bathtub drained very slowly.
friendly staff, convenient services.
An iconic hotel in St. Louis
I love the Art Deco building. The rooms are comfortable. It's location near restaurants, bars and the park is terrific. Our room was quiet dispite the the festivities going on in the hotel.
Location, facilities and architecture were excellent.
Room was a bit dated.
Lovely hotel but don't eat here
The hotel is beautiful, with a real air of luxury. At a very affordable price too. However I ate here and will not be repeating the experience. The food was so bland it was like eating cardboard. My guest had a different dish and had the same opinion. It was the most bizarre dining experience I have ever had. It looked appetizing but tasted of nothing. I would also like to comment that although luxurious the hotel is rather stingy, you have to pay for wifi and the business centre. The 20% room service charge was excessive. Poor tv channels too. I'd still come back though as such a gorgeous place in a fabulous location.
Everything. Very nice place to stay.
Parking garage technology malfunction detained us and a couple other guests for about 1/2 hour.
Location is convenient, they upgraded my room and the food/cocktails around the pool were just what the doctor ordered.
All of our 338 luxurious guestrooms offer city views of the Gateway Arch and Forest Park or the Mediterranean-style courtyard featuring a world class heated outdoor pool. Every room is smartly appointed and equipped with coffee makers / flat-screen TVs / premium toiletries and in-room safes. ADA compliant rooms available. Concierge services available for area attractions. Hotel features a complimentary fitness center and an onsite salon and spa. Additional features include a flower shop / barber shop / gift shop and 5-screen historic movie theater with stadium seating and a theater bar. Dining options include Chase Club / The Preston / Sidecar /The Tenderloin Room and in-room dining. Complimentary parking is available in a lot adjacent to the hotel - there is an option to valet park. Situated in the vibrant Central West End neighborhood - The Chase Park Plaza is nestled against the natural oasis of Forest Park. The downtown St. Louis hotel is surrounded by the citys most iconic attractions and cultural sites including the famed Gateway Arch- Busch Stadium- Missouri Botanical Gardens- St. Louis Zoo and more. Lambert International Airport is just 11 miles from the hotel.