聖路易斯-奧比斯保 County租車

優點： I arrived to be informed no cars available

缺點： They could at least call or text to inform you they are cancelling reservation rather than leave you stranded in the airport

優點： They didn’t have a car for me.

Good value for the price but the experience of picking up was awful

優點： Good price

缺點： It took over 30 minutes to get the car. There were 3 employees behind the desk and only one working with the line. By the time we got to the front of the line, the employee helping us kept helping everyone else first then coming back to us. She was trying to multi-task, but we kept getting interrupted. I will avoid renting from Budget again if I can help it.

優點： Price

缺點： slow check-in, computers were down and rep at desk had no customer service experience at all. I will not use again.

Customer Service & Safety Issue

優點： Car was clean - no problems.

缺點： Wait time while clerk assisted another customer, left counter to walk customer to inspect car. No customer assistance to inspect car - handed keys, given general direction to parking lot with "oops, parking spot not indicated, you'll need to check license plates. If you spot any damage, drive the car back to and let us know." Found car in dark, non secured parking lot, alone, with two bags - startled by sudden appearance of another person. Clerk assisted next customer with walk to parking lot.

Worst rental experience ever.

缺點： We were the only people at the rental desk, and it took over a half hour to get the car. The poor counter employee had only been working for a day or two, but was left on his own on Christmas eve, and had no clue how to rent a car. When we finally got in, the car reeked of marijuana, the seats were stained, and it had less than a quarter tank of gas in it. We didn't have the time to go back and argue, so we had to drive to our house with the windows rolled down to keep the baby from getting stoned. We returned to the airport later in the day to exchange the car for another. The manager did give us a 15% off coupon for our next rental, although I'd be pretty dumb to take him up on the offer.