Construction was confusing and no power
When we got to the room we didn't have power for the lights or the ac so I called downstairs (the phone worked) and they informed me you have to insert your keycard in a slot by the door to get power. Weird but ok, I'll play along. After a couple hours of trying to get the ac to work and trying to sleep without it, I ended up calling the desk and having them take a look. They couldn't figure it out and moved us to a room right next door, which was an upgrade. The staff was great and helpful with the situation but the new ac didn't work much better. All in all, not a bad hotel. Great location, there was free breakfast we didn't get to enjoy, they opened my bottle of wine, and took great care of my complaint. However, there was a lot of construction which was a little weird to deal with and the ac is a huge thing for me. From the north and my house is constantly freezing.
Close to everything
Proximity to everything. Warm water. Decent internet. Good quality sheets and comforter.
Bed was hard. TV did not work well. No microwave. Thin walls so you can hear everything. No washcloths provided. Bottom entrance closes too early.
Great Central location with all the necessities.
This hotel has everything you need and is located in the middle of san Jose with easy access to transportation and all the downtown museums.
I liked he location.
The fact that you could hear a conversation four rooms away.
I love the location. The breakfast in the morning was fantastic. And the room was very clean.
Our room didn't have a window. Just a glass door leading to a shaft.
Clean and simple hotel in the heart of San Jose
The hotel is pretty central to everything. The staff is helpful. The room wa clean.
Great front desk staff,(especially Christopher). Great walking location, such as, sight seeing around downtown, restaurants, shopping areas, and taxies was right there for your quick convenience, and even the city bus. Great breakfast every morning. I loved the place and look forward to returning soon.
The beds was a little hard, however it didn't stop me from sleeping.
Gem in downtown
Very good hotel + friendly staff + spacious rooms + comfortable beds + great location + free breakfast = awesome
Not what we expected
Staff was friendly and easy to work with. Included breakfast was very good.
Room felt old and dirty. Bed was very uncomfortable. There was no hot water in the shower. Very disappointed with this place.
With a stay at Balmoral Hotel, you'll be centrally located in San Jose, steps from Gold Museum (Museo de Oro) and within a 5-minute walk of Jade Museum. Featured amenities include a 24-hour business center, express check-out, and a 24-hour front desk. Planning an event in San Jose? This hotel has facilities measuring 5909 square feet (549 square meters), including a conference center. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.