缺點: Two of the ladies at the "Welcome" Desk, Lucia and a blonde lady, both failed to comprehend the meaning of customer service. Prior to making our reservation, Lucia was visibly annoyed when I went into the hotel to enquire about availability and to book a room. I have never experienced such rude customer service in a hotel. If I had an alternative option, I would not have stayed at this hotel, because of the way the hotel staff spoke to us. Unfortunately on this occasion, I didn't have options as needed to make a same-day booking. However I would never stay at this hotel again and really hope the GM invests in training his staff on how to be polite as opposed to scaring guests away with their behaviour.