The staff was very professional; the lady checking us in could work on a five star hotel. Location was excellent and the room was small but had everything we needed.
Adequate room size and furnishings for a 3 star hotel; the location is excellent, and the friendliness and helpfulness of the staff as well as their command of English are outstanding!
The good english speaking staff, it is in the middle of the city centre, and the rooms are clean.
its a bit noise on the alleyways, coffee is not so good.
Herzen House is located very close to the major museums and Nevsky Prospekt. It's centrally located and very affordable through Booking!
Showers in both rooms had problems, whether it was clogged up drain or broken shower appliance.
location is perfect, room is small but nice
The location is excellent and the staff was helpful.
I had pleasure time, very close to center. Value for money. Staff friendly , helpfull.
Helpful staff with reasonable english; helped with the over 'security- minded' Russian visa system (this could be promoted for all your hotels that can help**); the position of the hotel is one it's strongest assets; the hotel is clean but during the refurbishment, mostly outside, initial impressions are of a builders' yard. Inside it is perfectly adequte as a base for a city break
rooms were smallish but ok -see above; breakfasts adequate without being particularly imaginative; we couldnt get any non russian channels and even one or two english ones- eg CNN news or better still Sky news and eurosport might be a bonus (would need mentioning in the sales pitch if this improved)
great staff, comfy clean rooms,good breakfast, wonderful location
It is a nice hotel at an excellent location.
Extremely friendly staff and very helpfull. Great location. Great deal with free WiFi available in each room. Great idea with 24h tea/coffee service.
Located in St. Petersburg (St. Petersburg City Centre), Herzen House is within a 10-minute walk of St. Isaac's Cathedral and Palace Square. Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle and a train station pick-up service are provided for an additional charge.