瑞納爾迪酒店 - 聖彼得堡 Rinaldi Premier

friendly staff

nothing

Overall it was a great place to stay, I liked the relaxed atmosphere and that we could use the kitchen to make hot drinks whenever we wanted to. I also liked that we had free use of the computer and internet and printer to print out our e-tickets. The staff were friendly and helpful and the rooms were clean with clean bedding and towels that were changed every day when necessary.

1. We asked for an extra bed to make a twin room into a triple room, the extra bed was an old sofa bed which was quite bulky compared to the amount of space we had in the room, which meant we had to squeeze past it and climb over it. 2. I paid for the group stay by card. This payment was taken at the head office and I wasn't informed how much money they were going to take from my card until I got home from the trip after the payment had been taken. I already knew the price for the rooms and the airport transfers but I wasn't advised about the registration charge and would have liked to have been given an itemised bill before paying. 3. The snow from the roof was melting & dripping onto plastic under our window which was very noisy.