If you are a Marriotts reward customer you will be treated much worse then you are normally a custom too because you used Expedia or kayak. Book direct get treated nicely
The hotel was clean and the majority of the staff, especially the valets and manager, were very nice.
There was some confusion about on-site parking, which costs an additional $21.00. The man at the front desk was not helpful at all and offered to cancel my reservation with no guarantee of a refund. When I asked to speak with the manager, the replied that he was the on-duty supervisor. I again asked to speak with the manager and he rolled his eyes while walking away to fetch her. Now, I was in no way being rude to this young man and I even explained that my issue was not with him; it was with the parking issue. It was pointless to stay at this hotel and pay an additional $21 for parking if I could stay at a much nicer hotel with a better location for the same total price. He was incredibly rude and unhelpful. The manager, "Patricia", was very polite, helpful and nice.
Staff very friendly.
Air conditioning was very noisy.
Homeless person walked into hotel and asked me for money and food. The front desk was not late I. Catching the person walk in and follow present customers staying in the hotel
Travel in style at SpringHill Suites by Marriott San Antonio Alamo Plaza/Convention, just minutes from San Antonio River Walk. Located in the heart of Downtown, our hotel is primly placed with nearby access to major highways, taking the stress out of travel! Whether you’re here on business or pleasure, our location and amenities are sure to please. In addition to the San Antonio River Walk, we are a short walk to the Henry B. Gonzalez Convention Center, Alamodome, The Shops at Rivercenter, and The Alamo. We are also conveniently located less than 5 miles from University of Incarnate Word and Trinity University. Our all-suite hotel seamlessly blends design and functionality, offering modern amenities to keep you refreshed and focused, all at an affordable price! Spacious suites and our vibrant lobby offer flexible spaces perfect for working or relaxing. Enjoy our complimentary breakfast with fresh choices for a customized start to your day. SpringHill Suites is a little extra, a lot less ordinary.
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