Better food and free breakfast
Dated, small, noisy
I’ve stayed here at least 10 times, and this was my least enjoyable. Staff was great; polite, conscientious, and thorough. The room was small and dated; carpet and drapes were old and dark. The double glass entry door made it necessary to keep the drapes closed all the time. Coupled with the fact that it overlooked the pool, made for a noisy stay.
I did not like that upon arrival my hotel room was very cold and the temperature outside was 40 degrees Fahrenheit. Also, I do not like the open concept, it was extremely cold everywhere I went.
Good for short stay
Nice location if event is in area. Overall clean nice features and good room. I booked through special deal which got me a handicapped room but was changed to regular with fridge and microwave. Nice pool and court Yard in hotel which had a jacuzzi. Very comfortable beds but seem like smaller that queen larger than twin perhaps full? But comfortable.
Front desk staff were a little rude under pressure. Configuration of hotel is strange. No Air conditioning in some hallways. Even though I had a fridge and microwave my fridge had food from someone's previous stay. Only 1 set of air conditioned elevators the other one is by pool and outside. Parking fill up fast and some of hotel is under maintenence.
The location was surrounded with great restaurants, the scenery was cool, and the staff was extremely nice.
The pillows were way too soft. It took three pillows to equal one regular pillow. Surprisingly, the bed felt old and worn. It's was even hard to sleep in it. The glass cups that are used for drinking had some powdery white substance on the bottom in the inside.
We cannot add HHonnors points for our stay due to the 3rd party booking.
Good and bad.
The bed and room was really comfy, we drove down from the border of Wisconsin and Illinois to attend a wedding on 3/21/15. So rest was greatly needed.
We stayed on the first floor and our neighbor was frantically yelling and arguing with whoever was in the room with him. This went on for an hour and half, beginning at 10pm, I then had to wait in line around 11:30 for about 15 minutes waiting to address the ongoing issue. The customer service was really slow, and the others waiting in line as civil as we were, understood that there was one associate working. However, it was really late, and it took way too long compared to other hotel branches. Also, our toilet in the room was a hit or miss, it was a repetitive flush then no flush.
Our air conditioner didn't work and the tech didn't know how to fix it.
Really liked the wild west look of the hotel and the breakfast was excellent.
Did not like the fact we were told on arrival that we may not have a room due to them being fully booked. Absolute disgrace after travelling half way around the world. Luckily they had one room left if we had arrived any later we would not have got the room. What the hell would we of done. Bookings.com you need to sort your game out!
desk staff were friendly and helpful when we arrived and dining room staff were also very pleasant
Location; Airpot transfer was prompt.
-Noise from heating duct -they did nothing about it.Internet connection was supposed to have been available-it never happened; the staff provided 800 number which was not responded by any one for terribly long time. I could never use my laptop to check important stuff thru internet connection.
Daily Mandatory Charge will be added to the room rate and includes: San Antonio Tourism PID Fee DoubleTree San Antonio Airport, located on Loop 410 at McCullough immediately across from North Star Mall, is 5 minutes from airport terminals. Take our 24-hour shuttle service to the airport and within 2-mile radius of the hotel. Featuring exquisite Spanish colonial architecture, this hotel offers a courtyard boasting an outdoor pool, tropical fountain, hot tub and ample conversation areas throughout. Spanish Mission-inspired guest rooms are well furnished with functional work desk, HDTVs and WiFi. A business center and fitness center also are available onsite. Award-winning Cascabel Restaurant offers fabulous American cuisine with a Southwest flair. Happy hour and a special bar snack menu are available daily in Cascabel Bar. The hotel offers 11,000 square feet of flexible meeting space and a professional event planning team. Stay just 11 minutes from the world-famous River Walk, the historic Alamo and the convention center. Sea World and Fiesta Texas are only 20 minutes away. This perfect location is near several shopping malls, including the San Marcos outlets, just a short drive away.
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