聖安東尼奧機場希爾頓逸林酒店 - 聖安東尼奥 DoubleTree by Hilton Hotel San Antonio Airport

Location

We cannot add HHonnors points for our stay due to the 3rd party booking.

Good and bad.

The bed and room was really comfy, we drove down from the border of Wisconsin and Illinois to attend a wedding on 3/21/15. So rest was greatly needed.

We stayed on the first floor and our neighbor was frantically yelling and arguing with whoever was in the room with him. This went on for an hour and half, beginning at 10pm, I then had to wait in line around 11:30 for about 15 minutes waiting to address the ongoing issue. The customer service was really slow, and the others waiting in line as civil as we were, understood that there was one associate working. However, it was really late, and it took way too long compared to other hotel branches. Also, our toilet in the room was a hit or miss, it was a repetitive flush then no flush.

Really liked the wild west look of the hotel and the breakfast was excellent.

Did not like the fact we were told on arrival that we may not have a room due to them being fully booked. Absolute disgrace after travelling half way around the world. Luckily they had one room left if we had arrived any later we would not have got the room. What the hell would we of done. Bookings.com you need to sort your game out!

desk staff were friendly and helpful when we arrived and dining room staff were also very pleasant