Overall size, space and price.
No food options. Bar, restaurant and room service was unavailable.
The bedding was comfortable.
The phone was broken, the alarm clock was broken, no note pad, no flyers on the hotel like most Hilton’s have. We weren’t offered a map and on the last day checking out we saw nice colored maps on the counter which would have been very helpful, the drains in the sink were slow draining, they charged an outrageous amount for parking when they have a huge lot, no continental breakfast like most Hilton’s, and the overall quality was not up to par for other Hilton’s that we stay at and my husband is a Hilton rewards member and stays quite often with Hilton for business. I felt like we received poor service because I booked with a third party.
A/C was not working, even though our room was on the top floor in the corner, there were no Side entrances available for quick entry/exit
Location was perfect, great service and food. Also had a great kids pool which the kids did enjoy.
The bar was extermley overpriced. I paid $16.00 for one glass of Laphroaig when you can buy an entire bottle of your own for $40.00
Very attentive and friendly staff that always paid attention to the details
Clear display of facility/amenity hours within the room without having to go down to the front desk
The hotel is lovely, the staff is the problem.
The amenities of this well laid out hotel were everything that I would have expected from a Hilton spa and hotel. From the fire pit seating areas and heated pools to the decor and spacious rooms, I very much enjoyed the hotel itself.
First. We arrived at almost 1pm to find that we were not able to check in. No rooms were ready. Next. The staff. It seemed that there were as many trainees as there were experienced staff (not very many of either). At the bar restaurant, there was only one experienced server. She was great and did the best with what she had. However, she couldn't keep up with everyone in the restaurant and train a new person, too. It took a very long time to get our food (some good, some not good) and drinks and there wasn't more than 20 people in the restaurant. I can only imagine how understaffed the kitchen was as well (we were there for about 2.5 hours). The breakfast restaurant seemed to suffer from the same lack of trained, attentive staff. The housekeeping staff were noisy and yelled down the hall to each other in the morning. Not professional at all.
Good Hotel the worst staff
The hotel is quite nice and the rooms are really good. Is located in a easy to get location and near a lot of POI.
The staff is the worst I have seen in my life. Housekeeping didn't leave towels in the room and not only one day but several days and more than 1 room that my family had for our stay, I told these to the people on the reception but I don't know if they didn't do anything or the housekeeping didn't understand. The firt day we had breakfast at the hotel but since it was so slow and bad the rest of the days we decided to go out. Even the bar was lame and closed like 9 pm. I think the rooms and the hotel is good but has the worst manager I have seen in mi life.
lack of service
ordered towels...never came spa/steam room "closed" on the days I was staying!!! no weights in the weight room on tap beer was sour out of steak!! tried to check in at 3:40...no rooms??? That was ridiculous..made to wait until exactly 4pm out of marshmallows! Can't even pay cash for smores..must charge to a credit card?? smores should be provided FREE staff was not concerned or urgent about anything!!
Got an executive room on the 5th floor Great view Very clean/clean Felt Welcome by the front desk I was provided free wifi
My only complaint was that there were some loud people in the hallway horse-playing but it was taken care of quickly.
Very relaxing and family oriented. Great experience. Definitely going back.
We were told that a movie was going to be played but not that night and nobody knew why. Everyone kept saying that they were working on it and nothing was ever set up so the movie never played.
Had a great time
The place is really kid friendly. I would recommend this place to anyone with kids. My kids enjoyed the s'mores and the movie. Staff is really great
I liked the fact that it was clean, close to where I was traveling and reasonable.
I booked the executive floor hoping that there would be no kids in the lounge while I was working. That wasn't the case.
Walk into the Hilton San Antonio Hill Country and the essential elements that make up a true Texas experience are evident. The Hilton San Antonio Hill Country offers a luxurious modern ranch lifestyle. Soaring beamed ceilings, warm rich woods, a massive flagstone fireplace, cozy sofas, plenty of barstools lining the thirty foot curved bar and wide bi-fold doors allowing in the fresh Hill Country air all provide guests with the right ambiance to kick off their boots and stay awhile. The warmth of The Spur Texas Kitchen & Bar, conveniently located in the heart of the hotel, is so appealing that guests find themselves drawn to it at all times of the day and night. The hotel provides a number of unique guest services including three pools. Located in the rolling hills dotted with centuries old live oaks and indigenous plants, the Hilton San Antonio Hill Country is just twenty minutes from San Antonio's International Airport, world-famous Riverwalk and historic Alamo. Just one-half mile from Sea World, the Hilton San Antonio Hill Country is an ideal location for endless hours of fun and relaxation. The Hilton San Antonio Hill Country tucked into the rough and rugged Hill Country, offers a gracious blend of Texas hospitality and superior amenities. All of our well-appointed guest rooms and suites offer a pleasant haven from the stress of the modern world. The handsome rooms are decorated in soothing tones reflective of the Hill Country's natural fauna. The generously sized baths are well-stocked with thick white bath towels and deluxe bath amenities. Suites feature whirlpool baths and rain forest showerheads.
預訂了從即日起至2020年6月30日入住聖安東尼奧丘陵區希爾頓酒店及水療中心 - 聖安東尼奥的旅客，均可申請全額退款。預訂時標註為「不可更改或取消」的訂單同樣享受這一政策。詳情請瀏覽希爾頓酒店集團有關新型冠狀病毒的專頁。
聖安東尼奧丘陵區希爾頓酒店及水療中心 - 聖安東尼奥的位置在Far West Side的9800 Westover Hills Boulevard，距離聖安東尼奧市中心19.3公里。 聖安東尼奧海洋世界是距離聖安東尼奧丘陵區希爾頓酒店及水療中心 - 聖安東尼奥最近的地標。
聖安東尼奧丘陵區希爾頓酒店及水療中心 - 聖安東尼奥的入住時間為16:00，退房時間則為11:00。
聖安東尼奧丘陵區希爾頓酒店及水療中心 - 聖安東尼奥有提供免費Wi-Fi。
聖安東尼奧丘陵區希爾頓酒店及水療中心 - 聖安東尼奥沒有提供免費停車。
聖安東尼奧丘陵區希爾頓酒店及水療中心 - 聖安東尼奥沒有提供免費機場接送服務。
聖安東尼奧丘陵區希爾頓酒店及水療中心 - 聖安東尼奥距離聖安東尼奧22.3公里。 聖安東尼奧丘陵區希爾頓酒店及水療中心 - 聖安東尼奥距離奧斯汀伯格史東國際機場127.2公里。
聖安東尼奧丘陵區希爾頓酒店及水療中心 - 聖安東尼奥歡迎住客攜帶寵物入住。
聖安東尼奧丘陵區希爾頓酒店及水療中心 - 聖安東尼奥有附設泳池。
聖安東尼奧丘陵區希爾頓酒店及水療中心 - 聖安東尼奥已採取以下的措施：