Great location and very large rooms with very comfortable beds! Easy access to the 55 freeway and gas stations and fast food restaurants nearby. All in all a great experience
Not much parking. We had to drive around for a while until we managed to park in a tiny little spot. There should be a smoking area being that it's meant for tourists and people who may smoke. Even if it is somewhere in the parking lot, but to have an ashtray and somewhere to seat
Everything was excellent even the staff!
Robbed at the La Quinta
I enjoyed their front desk staff. Juan and the girls working in the back were amazing and offered great customer service and help with my check-ins, answered any questions I had and offered to help me with bags as well as any other request I had. Mind you this is the front desk staff, not management or the back office. I enjoyed their renovated rooms and their location which was close to the freeway and John Wayne Airport.
So I stayed there and the hotel did nothing to help me regarding the guests next door. I made repeated and repeated attempts to call the front desk and nothing was resolved. Finally, I found out that the hotel found the two guests who were making a ruckus in the front of the hotel but did not notify the on-site security or the police. As a result, the two guest made their way back to their friends or whoever room was next door to mine. After repeated calls to the front desk at 4 AM, 4:30 AM, 4:45 AM, and 5:00 AM I had enough. The two guests were outside of my room talking loud and smoking. I then opened the door to ask them to be quiet. Words were exchanged. Next thing I know the male party had a knife in his hands. I instinctively backed up and they made their way into my room. They were obviously high on something and talking jibberish. I then tried to exit the room and was blocked. In the ensuing conversation, the male party took my Wells Fargo debit card from my room desk table which was located by the front door. He moved to the side of the room where the female was at which point I made my way to the balcony and tried to yell out through the courtyard to the front desk. At that point, they exited the room and ran off. Subsequently, I went to make a police report waited for 3 hours at the Santa Ana PD and had to leave because I had appointments. They were notified and I filed a report online in the following days. The day the incident occurred I notified the front desk and Nicole the manager accepted responsibility and told me they would do whatever it took to fix this situation and that was not how the situation should have been handled. She promised to follow up with me and she would review their policy, the calls and the video of the incident. I have not heard from her since after repeated calls and attempted calls. Nothing. At this point, I am going to you for help. I am not looking to get my money back. I don't even want a refund. I think I am being fair and reasonable in asking for a free night at a hotel of my choice. I ask for this because I think it is fair and I don't feel that I should have to pay for the night that was a nightmare considering the fact that I was robbed and the hotel was negligent in their duties and responsibilities in ensuring their guest's safety. I am asking for a room at a hotel of my choice because I feel that I deserve a little more or an upgrade because of the horrible service I received from the hotel, the hotels' negligence in handling this matter at the time, their poor follow-up and the fact that they have been dodging my calls and requests to speak with their management team since the incident occurred. I am not and could not possibly make this up. It occurred, there is proof. A police report and the Orange PD (neighboring city) actually found the guy, cited him, released him and recovered my stolen Wells Fargo card. Here is the kicker for you. The guy took my Wells Fargo card and cashed fraudulent
Lack of everything
I could send a picture of the mold on the white comforter but there's no place to add it if I didn't get back to my room so late and needed to be at work by 6 o'clock the next morning I would have left it was that gross there was a hair or two left in the bathroom and the room just smells stale
Nice room, mostly nice service.
Room was large and price was less when I paid then when I booked which was a pleasant surprise. For the most part the staff were very kind.
I called the front desk around 9:30 pm asking if he could run some scissors up to my room so I could cut something and he said they are here at the desk, so I said okay I'll just come down then I guess, and he hung up on me. I also noticed in the morning they answer with "Good Morning this is Ashley how can I assist you?" and at night they say "front desk". Thought that was a little odd.
Courteous staff, very accommodating
Liked the atmosphere, the room was nice and it was quiet at nught.
The smell of musty carpet and dust. The dead plants.
The staff was very friendly. It was nice to have everyday room tidying. All basic necessities and the free wifi was greatly appreciated.
Did not like the peanut butter at the breakfast. Very old and hard. Carpets did not seem like they are thoroughly cleaned or steamed often. No safe for valuables.
After paying online for the room, calling to confirm the reservation and check in time, when I irrived and was told of the $75 deposit neded, had to drive to bank and make a deposit before getting sine rest from a 10hr dtive. Why isn't a deposit of nearly 60% of room cost mentioned prior to?
Easy check in process. A lot of parking. Comes with a fridge, microwave, coffee maker. Comfy bed. Pretty quiet.
Breakfast should be extended since check out is at noon. Walls are a little thin. Could hear someone snoring next door.
the bathroom didn't seem like they had taken their time to clean it. the bathroom sink handled were dirty. we got serviced but they still didn't clean the bathroom.
Excellent staff and room.
The staff was spectacular and accommodating. The room was super clean. We left a little late in there morning on one of our travel days and the cleaning staff still refreshed our room.
The value was great, we probably would have paid a little more for a double queen but I'm not sure they were available as this is my first time booking this hotel and honestly i didn't ask
Located minutes from John Wayne Airport, near the finest dining, beaches, attractions, and cultural events in Southern California, you’ll find the newly renovated La Quinta Inn & Suites Orange County Airport hotel in Santa Ana. Here, you’ll appreciate a convenient stay near area businesses and shopping and a sensible drive to neighboring cities will get you to popular destinations like Disneyland and Anaheim Convention Center; making our location ideal for business or leisure travel. Free parking and airport shuttle are provided, and we keep our guests happy with pleasing amenities like FREE Bright Side Breakfast® daily, a heated outdoor pool and hot tub, and FREE WiFi Internet.La Quinta Inn & Suites Orange County Airport has been enriched with a fresh new look. Contemporary décor and stylish accents make for an agreeable first impression reassuring guests of their choice in lodging. Onsite hotel resources offer additional value; while guest room amenities ensure you have all you need for work, relaxation, and an exceptional night’s sleep.Utilize the convenient onsite fitness center; open year around. A delicious FREE Bright Side Breakfast®, with indoor and outdoor seating, is available in the lobby each morning. Stock up on snacks at the Bright Side Market. A business center is available if you need to utilize a desktop work station to perform any computer and printing activities. Don’t leave your pets behind. They’ll be welcomed with open arms just like any other guest.The spacious guest rooms at La Quinta Inn & Suites Orange County Airport are furnished to meet the top requested amenities of travelers. You’ll find the microwave, refrigerator, wet bar and coffee maker useful. FREE ultra-fast high speed wireless Internet is accessible for work or leisure use, and a workstation provides an ideal setting so for you to complete any important work. Make use of the hairdryer, iron, and ironing board to look your very best for business meetings or special occasions.You’ll discover a wonderful mix of destinations near our Santa Ana hotel. Popular attractions such as Disneyland, Knott's Berry Farm, and New Port Beach are all within reasonable driving distance from the hotel as is Anaheim Convention Center. Sports venues in the area include Angel Stadium and Arrowhead Pond of Anaheim; both of which are within 9 miles. Business travelers to Powerwave and MGE UPS Systems will enjoy close proximity within 7 miles. Shop at the largest mall on the west coast, South Coast Mall, or take a short drive to Fashion Island for the latest attire. Vanguard University and the University of California – Irvine are less than 5 ½ miles from the hotel.A desirable location, convenient hotel resources, and useful room amenities are the benefits of being a guest at La Quinta Inn & Suites Orange County Airport. Major attractions, businesses, and a host of shopping destinations keep everything close, and during your stay you’ll enjoy FREE Bright Side Breakfast®, a host of hotel utilities and thoughtful room amenities to help you tackle unfinished business, unwind, and obtain productive sleep so you can wake up on the bright side®.