The hotel was beautiful, the rooms were large and clean and well appointed. The 24 hour room service was tasty and a welcome perk.
When we arrived, we were told that booking.com had cancelled our reservation and that they had no rooms available, but would be happy to call us a cab, goodbye. I called booking.com who assured me they hadn't cancelled anything. Then it turned out that the manager said that they didn't have availability even though they hadn't blocked the days off with Booking.com. So the story changed, but still no rooms. I had to make a stink (not my favorite thing to do) in order to get any real assistance or accommodation. In the end they got us the rooms we'd booked initially, but the whole process was a fiasco, especially when you're getting off 15-20 hours of flying to get there.
With a stay at Hotel Pettra Santiago in Lo Barnechea (La Dehesa), you'll be within a 15-minute drive of Costanera Center and Clinica Santa Maria. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Lo Barnechea? This hotel has facilities measuring 6994 square feet (650 square meters), including a meeting room. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.