staff was amazing
room needed major updgrades. the bedding was dirty. the bathtub was peeling. needs to have an over all renovation.
not so good.
It was well located for my need. Parking way well lit. Check in and out was smooth. Night manager lent an adapter so I could charge my phone in the room.
Room smelled like cigarettes, although this is a non smoking facility. I imagine this was originally (yes it's old) a smoking allowed hotel and a new coat of paint will not get rid of that smell. Additionally, the carpet had some major stains, there was not even one cup or glass in the room (it's billed as an extended stay) and I'm hoping that I'm wrong but the bed may not have had clean sheets because there were many short hairs on the bottom sheet and it just didn't have a fresh made look.
Problem with non-smoking room, Extended Stay solve
We reserved a non-smoking room. It reeked of smoke. Extended Stay had put us in a non-smoking room, but apparently someone smoked anyway. The staff kindly moved us to a different room.
non smoking room was smoky
I traveled with a friend and we reserved two rooms. One of the rooms was handicapped accessible and both were to be non smoking. The accessible room had a terrible odor of smoke and my friend asked to be moved to another room. They found a lower level room for her, but it was not accessible. My friend managed, but we were disappointed that the room was not as we reserved it.
I was disappointed to see that I had inadvertently reserved a smoking room. Gladys went to an extra effort to get me moved into a non-smoking room. We were there for 5 nights and being in a non-smoking room made a huge difference in the quality of our stay.
With a stay at Extended Stay America San Diego - Sorrento Mesa, you'll be centrally located in San Diego, within a 10-minute drive of Westfield UTC and Torrey Pines State Reserve. Featured amenities include a 24-hour front desk, laundry facilities, and a safe deposit box at the front desk. Free self parking is available onsite.