I stayed for about two hours only, so I can't judge the hotel
I made a reservation directly with the hotel, I made sure that they will provide a room with two queen beds and a sofa bed. When I went to check in I was a different price than the one in my original reservation. The front desk had to contact the manager to see if they could change the price to match my original reservation, this took about a hour to fix. After that, we went upstairs to the room to find out that it has only two queen beds, no sofa bed and this won't work because we are a family of five. We went back downstairs to say that the room we have been assigned doesn't match our original reservation. Again, the front desk had to contact the manager to ask if there anything they can do to fix this situation. The manger wasn't able to help. This whole process wasted almost three hours. I ended up leaving the hotel to another one that was able to provide me with a room that fits our family. What a waste of time!!!!!!!
Every single employee at the front desk was a serious customer service professional. They were all incredible, I was actually surprised in a great way. Great Job to them all. Breakfast was also a great addition to the stay. They had this express pancake maker that would make 2 pancakes from 1 click of a button. Never seen one before, but it was pretty sweet.
A microwave would have been a nice addition to the room itself. I ended up just using the one in the lobby to reheat some food I had in the evening.
Excellent spot. Can walk to Gas Lamp District and Little Italy. The rooms are extra large for hotel rooms, and the breakfast is fine. Parking is extra but very reasonable.
Updated rooms on the edge of downtown SD
I booked the king bedroom with a street side view. The rooms have a modern look and feel. The bathroom was nicely updated with sleek showers, but limited counter space.
The facility is oddly shaped and not easily accessible from different sides of the building. There’s only two main entrances- the lobby, in the buildings center closest to 7th ave; garage entrance on 6th. There’s only one main exit to get to the pool, which is the lobby. The location isn’t as central for tourists but perhaps good for business trips and those who need to access the financial buildings nearby. The north side of the hotel was a bit run down. With homeless loitering on the streets. While the room was nicely updated, the bed felt overused and uncomfortable.
I can't say more about the staff they were more than attentive to our needs. I have traveled all around the world and can say this is by far the best of the best. From check in to check out there is no staff better. Ana was there when we checked in and she was very helpful.
Little outdated but they did have a poster up of some renovations to come.
The room was modest and comfortable, but what really made this such an excellent hotel was the staff. The staff were incredibly friendly and went above and beyond to provide helpful recommendations about what to do in the area. The breakfast at the hotel was fantastic, and the hotel provided a complimentary shuttle to and from the airport and the zoo, which was great. There was also a very nice free happy hour during the week and freshly baked cookies at night on the weekends. We liked how close the hotel was to the Gaslamp quarter, Little Italy, and even the waterfront if you don't mind a little walking. We will absolutely stay here again!
Excellent Staff, Perfect Location
We stayed here for 7 days, Family Vacation, The Staff was perfect, The Hot Breakfast was Delicious, and the Happy Hour was a splendid treat! Would definitely stay here again.
The Elevators are soooooooooooo slow ... But the Hotel does not have many floors, so the stairs were just fine to take.
All the staff were really friendly and the shuttle service (used to go to/from the zoo and airport) was excellent! The drivers were also really friendly and offered advice about the area.
The lift was extremely slow and the stair wells were not positioned in a user friendly location...
Everyone working at hotel were incredibly friendly. The shuttle is convenient as well. The rooms are clean and comfortable. Good location.
Great front desk staff. Cleaning staff did a very good job.
Capets and hallway walls are very worn.
The friendly staff and their ability to help us when needed
Yes, the parking but that is everywhere in San Diego.
Reasonably comfortable and for the price it was a good airport overnight hotel - free transfer to and from hotel - but it took a while for pick up from airport.
Really like that there was a breakfast included in the price of the hotel. The people at the front desk were always friendly & helpful.
The staff was extremely helpful and courteous. Their warm smiles brightened our stay.
Great value for the money and relatively close to major downtown locations.
The continental breakfast and the happy hour
The staff seemed to be always tense and not very PR oriented
Close to the best of Downtown San Diego! Welcome to the Holiday Inn Express San Diego Downtown Hotel! COVID-19 has affected a lot of travel plans and we are still open for business. Our hotel is clean and safe and every room has a mini fridge. We are near Balboa Naval Hospital and Sharp Hospital. Our Downtown San Diego hotel is a prime location for several popular San Diego attractions and bustling nightlife. We are a short walk from Petco Park (home of the Padres), Maritime Museum of San Diego, Balboa Park, USS Midway, Gaslamp Quarter, Little Italy, The New Children’s Museum and the Museum of Contemporary Art. Join us at our Happy Hour reception every Tuesday to Thursday from 5:00pm – 6:30pm. You can start your evening with complimentary beer, wine, sodas and snacks. Feel like a late-night snack? Come down to our lobby and indulge on a fresh baked cookie served every night at 8pm. We have a complimentary airport shuttle to and from the San Diego International Airport (SAN), San Diego Zoo and the Port of San Diego Cruise Ship Terminal; helping you save time & money. Our shuttle runs daily from 5:00am – 9:00pm. We offer free Wi-Fi to all of our guests to keep you connected with your family, friends, and work while you are away from home.
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