美洲最有價值酒店及套房 - 海濱木板道 - 聖塔克魯茲 Riverside Inn & Suites Santa Cruz

AVOID AT ALL COSTS

Location

NEVER AGAIN!!!!!!!! Dirty, overpriced, horrible.

Rude staff.

It was nice how close it was to the boardwalk.

The staff was very rude. No greeting when arrived. After getting settled in our room (30min) in we were next to the cleaning room, so all we heard was banging, loud rolling carts, very loud talking of the staff and more banging! I asked the lady if we could switch rooms, her response was there is no rooms left, sorry " with a blank stare" like she was waiting for me to just get out of her office already. About 5 min later, a younger lady came by and said we do have another room. I thought that was strange considering how rude and adamant the other lady was about them not having another room. So she showed me the room ( I paid for a king bedroom), the room she showed me was a very very small queen size bedroom with a very small bedroom. It would have been ok with me because it was away from all the banging and loud talking from the staff, until I asked if it would be a cheaper price and she said no. How can it be the same price for a significantly smaller room? So I said no thank you and she just turned around and walked away saying absolutely nothing. Needless to say I had a very bad experience at this hotel and I will not be staying there again. It's overpriced, not nice and the staff is very rude and unhelpful. Take your money else where.