火炬酒店 - 聖塔克魯茲 Torch Lite Inn

A dump!!!

Nothing, ok maybe the location

We found five cockroaches in the room in about 30 minutes, including one on the headboard. There was pubic hair in the bathroom. We were on the second floor, but we could see their open, festering dumpster not 50 feet away. It looked like they had not even put fresh sheets on the bed. We were tired. We had to get up early, but we could NOT stay in this dump. The pics online made it look cute. The rating was not great, but it was good. I travel enough to know when people clean a room properly. This room had the appearance of not having been cleaned well in some time. There is no way you should even have this on your list of options, especially with a good rating! The place is a health hazard. We ended up at the Parralax which was a very nice place and worth the reviews and the money even though we only got five hours of sleep. I do not need to stay there or at The Ritz, but when you rate a place "good" it should be clean, devoid of cockroaches and pubic hair. Disgusting is mild when it comes to our reaction. I hope you will do something about it. I run my own business or I would start by calling the health officers in the city of Santa Cruz, but this your business and you should investigate for YOUR sake.

Somewhat rude

It was fairly clean, room was pretty

There was no soap! Had to go downstairs and ask for it. The guy on the reception was not nice at all. In the morning, when I went for continental breakfast, mykey wouldn't open the room, when I finally got in, same guy showed up and demanded to tell my room number to make sure I'm staying there. Ummmm.... He only saw me six hours ago to check me in and give me soap 10 min later. Btw, neighborhood is skatchy, but I don't look like a homeless.

Free breakfast

Baby cockroach and ants inside room... YUCK!