最新評價
- 全部評價
- 好評
- 中立
- 負評
-
5.6
優點： Drop off was a nightmare. I dropped it off at another location as the original reservation was, but I was not registered in the system when I picked up the car. The manager and staff did not know what to do and couldn’t assist me. They could not get a hold of the original airport I rented from to finish my registration so they could close my account. I had to call enterprise customer service personally standing in the enterprise office to speak to customer service to help. I spent nearly 2 hours there just trying to drop off my car. Staff and manager were not helpful and did not apologize once.
缺點： The car was great and clean, no issues there. See above for why I am rating a poorly.
評價由
提供
-
2.0
優點： when we returned the rental we received 50% off of the rental for the inconvenience.
缺點： Had mechanical problems with the rental, took over 17 hours to have someone call us back to exchange the rental and when we tried to go into another Enterprise to exchange the rental no one help us but instead told us to go back to the original Enterprise, which was 50 miles away. It should have been handled in less then 1hour, not 17 hours later.
評價由提供
-
2.0
優點： The customer service number was friendly when they answered but I called after 12 midnight with no response which is a pretty bad idea in the customer Service world.
缺點： There was no one at the counter when I called and they said they would wait. Their hours are from 5-1200 my flight ran late I got there at 1202 and no one was there. I never got to rent a car, had to go with someone else and it was expensive and a terrible car. Made the trip very stressful they could have just told me when I called they were closed.
評價由提供
-
8.8
優點： Staff at sjc very nice and helpful. Unfortunately the seaside office was closed on sundays.
缺點： Better communication about the seaside location being closed on sundays. Had to call customer service to find the drop box. I was not comfortable leaving the car in the street and me still being responsible for it. With all the technology out there should be a way to notify you that the store closed
評價由提供
-
2.0
優點： When I was booking my flight, the app kept refreshing the date and setting it to a different pickup drop off date, and i wound up booking the wrong dates.
評價由提供
-
3.6
優點： The car was clean
缺點： The staff was rude and didn't put any effort into helping me
評價由提供
-
6.0
缺點： Explanation of contract language to people unfamiliar with renting cars, would have been helpful. Otherwise I wouldn't have dropped the car off at a lower fuel level.
評價由提供
-
3.6
優點： Not much. From what I hear it's an excellent car rental place, but I didn't get to experience that.
缺點： The information telling you what you need to rent a car was basically non-existent. The customer service was awful; I was sent on two Lyft rides (I paid) and had to make 5 phone calls to only to be rejected over and over. The whole experience was stressful, frustrating and unfortunate.
評價由提供
-
4.4
缺點： Everything was great until I started driving in the rain and got seriously leaked on.
評價由提供
-
5.2
缺點： The truck smelled like marijuana.
評價由提供
-
8.0
優點： The service was 5 start.
缺點： The van was sluggish with grippy breaks.
評價由提供
-
10.0
San Jose to LA move
優點： The truck was a great option for me and I could hang onto it that week that I was in LA and get around without having such a big vehicle. The check in process was easy and drop off at the LAX enterprise was exceptionally breezy. The agents that were there to pick up the car were extremely friendly and fast!! The shuttle to the airport was also super nice and waited for me as I walked over, and they come frequently… No delay in getting to the airport! Excellent service.
缺點： Picking up my vehicle at enterprise and the SJC airport… They said they didn't have the car that I ordered and I had to wait for it. The agent had to go and look for it and find it, and he found a vehicle being washed… So at once I waited for the car I was all set. But I did find that it wasn't great service to not have the car that I ordered ready.
評價由提供
-
8.8
優點： Staff at sjc very nice and helpful. Unfortunately the seaside office was closed on sundays.
缺點： Better communication about the seaside location being closed on sundays. Had to call customer service to find the drop box. I was not comfortable leaving the car in the street and me still being responsible for it. With all the technology out there should be a way to notify you that the store closed
評價由提供
-
10.0
San Jose to LA move
優點： The truck was a great option for me and I could hang onto it that week that I was in LA and get around without having such a big vehicle. The check in process was easy and drop off at the LAX enterprise was exceptionally breezy. The agents that were there to pick up the car were extremely friendly and fast!! The shuttle to the airport was also super nice and waited for me as I walked over, and they come frequently… No delay in getting to the airport! Excellent service.
缺點： Picking up my vehicle at enterprise and the SJC airport… They said they didn't have the car that I ordered and I had to wait for it. The agent had to go and look for it and find it, and he found a vehicle being washed… So at once I waited for the car I was all set. But I did find that it wasn't great service to not have the car that I ordered ready.
評價由提供
-
5.6
優點： Drop off was a nightmare. I dropped it off at another location as the original reservation was, but I was not registered in the system when I picked up the car. The manager and staff did not know what to do and couldn’t assist me. They could not get a hold of the original airport I rented from to finish my registration so they could close my account. I had to call enterprise customer service personally standing in the enterprise office to speak to customer service to help. I spent nearly 2 hours there just trying to drop off my car. Staff and manager were not helpful and did not apologize once.
缺點： The car was great and clean, no issues there. See above for why I am rating a poorly.
評價由提供
-
2.0
優點： when we returned the rental we received 50% off of the rental for the inconvenience.
缺點： Had mechanical problems with the rental, took over 17 hours to have someone call us back to exchange the rental and when we tried to go into another Enterprise to exchange the rental no one help us but instead told us to go back to the original Enterprise, which was 50 miles away. It should have been handled in less then 1hour, not 17 hours later.
評價由提供
-
2.0
優點： The customer service number was friendly when they answered but I called after 12 midnight with no response which is a pretty bad idea in the customer Service world.
缺點： There was no one at the counter when I called and they said they would wait. Their hours are from 5-1200 my flight ran late I got there at 1202 and no one was there. I never got to rent a car, had to go with someone else and it was expensive and a terrible car. Made the trip very stressful they could have just told me when I called they were closed.
評價由提供
-
2.0
優點： When I was booking my flight, the app kept refreshing the date and setting it to a different pickup drop off date, and i wound up booking the wrong dates.
評價由提供
-
3.6
優點： The car was clean
缺點： The staff was rude and didn't put any effort into helping me
評價由提供
-
6.0
缺點： Explanation of contract language to people unfamiliar with renting cars, would have been helpful. Otherwise I wouldn't have dropped the car off at a lower fuel level.
評價由提供
-
3.6
優點： Not much. From what I hear it's an excellent car rental place, but I didn't get to experience that.
缺點： The information telling you what you need to rent a car was basically non-existent. The customer service was awful; I was sent on two Lyft rides (I paid) and had to make 5 phone calls to only to be rejected over and over. The whole experience was stressful, frustrating and unfortunate.
評價由提供
-
4.4
缺點： Everything was great until I started driving in the rain and got seriously leaked on.
評價由提供
-
5.2
缺點： The truck smelled like marijuana.
評價由提供
