聖何塞 San Jose租車

缺點： Pick up was terrible! The woman at the desk was helping a customer and socializing at the same time! She was even helping him w his itinerary. I stood in line for 20 minutes then she finally acknowledged me and told me to go to the kiosk to check in and get my car!!!!!! So rude!!! I will go back to Enterprise and pay a little more. Their service is so much better than Hertz.

Inflated promises

缺點： I know that all car rentals say (car model) "or similar", but Kayak misrepresented the size of the car in that class. Because of this, Hertz didn't have inventory to fill the reservation. I had to rent from another vendor to meet my needs and it cost more. Kayak, please get your act together.

charged me an extra day

優點： I like how clean they leave there cars

Disappointing for hertz

優點： Price was ok

缺點： They advertised a Toyota in both cases and ended up With lesser substitute twice. The $9 a gal fill up is really taking advantage of customers. We intended to fill up near the airport but there were no gas stations anywhere near and we were running out of time. I can understand a surcharge but that price is ridiculous.

Poor service and a badly maintained car

優點： Car headlights were FAR out of adjustment, dangerously so! When I returned the car at SBP and mentioned it the response was "maybe you should contact San Jose where you rented it". What the heck sort of response is that !!

缺點： Headlights! Service at SBP

Upgraded disappointment

優點： Instead of economy, we upgraded to intermediate. We were given a Yaris without GPS, cruise control, or electric mirrors. What would economy have been like?