缺點： Food option to purchase
優點： Everything except the rental agreement
優點： The pilot was hilarious and his jokes really helped calm the situation when there was crazy turbulence
缺點： The cabin was to cold
缺點： I didn’t wanted to check my carry on. But the man at the gate decided that I had to check the carry on, and took it from my hand without question. When I went boardered the airplane there was a lot of spaces in the overhead bins.
優點： Everything basically
優點： Short, quick and no hassles
缺點： In-flight snacks
優點： Organized boarding
缺點： Headrest lcd didnt worked for entertainment Couldnt stretch my legs cause they told me to put the back pack on the floor instead of overhead compartment
缺點： Seats on American are tight with very little leg room, otherwise great crew and in-flight services!
優點： Very good
優點： Everything as great
缺點： The white woman who checked my ticket at the gate was So rude!
缺點： The AC was off while we were waiting to takeoff so it never felt cool in the cabin for the hour(ish) long flight we had. I don’t know if it was the size of plane that made it so we couldn’t have that on while taxiing/waiting our turn to take off or what, but it was too hot and stuffy onboard in Texas on the tarmac. Our next flight from Dallas to Huntsville, AL had the AC on the entire time we were waiting our turn/taking off- the plane was newer and slightly bigger. Not sure what the deal was but it made the flight pretty miserable.
優點： Boarding was quick and efficient.
缺點： A traveler took his mask off on the plane and no one said anything to him.
優點： Crews were good, seats was ok. Didn't liked the fact that we were seated way in the back of the plane, since we are an advantage members
缺點： Check in was terrible. Took an hour waiting in line
優點： Overall the experience was okay.
缺點： Flight attendant was the most intense covid person I’ve experienced on any flight... militantly going up and down the isles making sure everyone’s mask was perfect. Annoying to say the least.
優點： Very quick flight, arrived way before the estimated time of arrival.
缺點： Flight delayed. We almost missed our connection. Bags were lost No food or alcohol for first class. Pathetic.
缺點： Flights are quieter during COVID. Hard to give a high rating with no service. Boarded, landed on Time.
缺點： flight was packed and attendants were nice but gone are the days of comfortable travel in coach
缺點： Sick joke of an airline they treat you like cattle even in first class if you can even call it that. It’s more like premium economy and the staff is not friendly they act like they are put out when you ask for anything.
優點： Not much maybe just the boarding
缺點： The staff needs to be retrained a lot like many police personal and subsequent Police departments. The first class is literally coach with a slightly nicer seat. They treat you like cattle at American Airlines. If you have another option take it.
缺點： Even in first class the my treat you like cattle, asked for water 3 times and it came 30 minutes later with an attitude, like she was doing me a favor. The seats are a joke for first class, literally the cheapest trim configuration an airline could purchase.
優點： Multiple gate changes (boarding pass gate did not match the departure screens in the terminal. I spoke with an AA employee. He was very rude while confirming the gate information) and several flight delays. By the time we boarded the plane, still departed another 30 min later.
缺點： I understand flight delays may happen, but there is no need for employees to be rude.
優點： The boarding process was very smooth and we took off early and the crew was great and then we also arrived 30 minutes early.
缺點： Nothing could be changed.
優點： leaving on time
缺點： provide a snack
缺點： There were several gate changes and delays. My boarding pass gate information did not mirror the gate information on the terminal screen. When I asked the AA employee at the counter to verify the departure gate, he was extremely rude. I understand gate changes and flight delays may be expected, but it made for an awful experience.
缺點： I was scheduled to sit next to my husband but at the last minute, our seats got changed and we were split up, having to both sit next to strangers. Not acceptable during a pandemic when we had our seats booked, confirmed, and checked in.
優點： The crew was amazing and very personable!
優點： Crew was very friendly. Connections great
缺點： Seats very uncomfortable.
優點： Yes made sure mask was in place
缺點： The past two times flying with American out of Dallas my girlfriend and I have been separated on the flight. The first time we were able to be placed with each other but this time the attendant at the counter basically told everyone that because the flight was booked and there were so many people who had the issue that she could not move anyone around to be with their families. That on top of being rude to many of the flyers just makes the DFW experience with American feel like they don’t care about you.
缺點： Have you operational logistics more organized.
This was a sup-par traveling experience on many levels.
缺點： Had to walk 2-3 miles and made transfers just to get to my gate
缺點： Wouldn’t know, couldn’t make it and the rebooking for a new flight was a nightmare
優點： Boarded easy
缺點： Not making me miss my connecting flight home by refueling on Nassau for over 2 hours
優點： Amazing plane, great service, Air. Crew was amazing
缺點： Get the 787 back to this route.
缺點： San Salvador gate is to small, everybody on top of each other
優點： On time departure.
缺點： Aircraft condition is very poor. Inoperable inflight internet.
缺點： Less Fully packed plane during Covid
優點： Took care of us, gave us snacks and drinks, and pillows and blankets
缺點： Plane almost caught up in flames. Gas was filled through the entire plane. Had a big scare.
缺點： We sat on the runway over an hour because they couldn’t get a proper flight plan. Such a waste of time and I felt so bad for those who had connecting flights
缺點： Too crowded c19
優點： The crew was very nice. The ride was smooth. The landing was smooth as well.
缺點： The seats are too close together that I could not sit comfortably the second I sat down. Also we were told to social distance but we were all elbow to elbow so it didn’t really make any sense.
優點： The crew was amazing the flight went well.
缺點： I payed extra to be in premium economy and ingot put next to free upgrade and the flight was empty behind me so I had no room and I payed more just an unfair and ridiculous waste of money if I have people all around me and none behind me I shouldn’t have to pay for something if there giving it to the people so I get less riom
優點： Very nice crew.
優點： We landed safely
缺點： SERVE FOOD!!!! all other airlines are serving and if your serving in first class, then clearly you do not care about the well-being of coach passengers. You can use touch less systems for paying . Don’t be cheap. We’re already paying. I’m losing interest in American air.
缺點： Our flight was cancelled til 24 hours later. And then delayed two more times before we were able to fly out. Very frustrating experience
缺點： The WiFi could have worked
優點： crew was great
優點： Free movies
缺點： Start boarding earlier
優點： Boarding was quick and the stewardess took good active care of us
缺點： Really by now, we know there is little reason to mask. The constant reminders and the threatening tone is unnecessary and quite annoying.
優點： Very friendly staff
缺點： Half hour delay for maintenance
優點： The plane was really clean and they had lots of overhead storage.
缺點： It was too crowded and cramped and UNCOMFORTABLE and there was a REALLY LOUD kid that would not shut up and nothing was done about it.
優點： The crew was amazing and we arrived early! It was the perfect flight!