The breakfast was amazing
I was disappointed that parking was NOT free as advertised on the kayak.com and Expedia.com websites
We were there only a short time. The front desk staff was very helpful. The room was clean and comfortable.
There was a lingering smoke smell in the bathroom. In addition, it would have been nice to have queen sized beds instead of full size. It was small for two people to share a bed!
Nothing at all. Toilet was not clean, elevator was broken, breakfast was nasty. I could go on for days. Beds were old and I felt springs from bed when laying down. I don’t recommend anyone to stay here felt like I was at a motel.
Friendly and professional
Great check in service, large rooms, free airport shuttle at .005 and 0.35 past the hour. All in all a very convenient stay.
Close to airport
Staff was very helpful and courteous, the shuttle drivers were prompt and the room was updated with very comfortable mattresses. The bathroom was clean and well stocked with towels and washcloths. We had a great dinner at the restaurant at the end of the building, Shoeless Joe's, which was easy to walk to and open late. With free breakfast, Wi-Fi, and proximity to O'hare airport, can't beat it.
Good place to stay
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Pickup took thirty minutes. Though I was in the proper spot, they claimed that I missed the van.
COMPLETE DISASTER - DO NOT STAY HERE
My room was nice once I got into it.
BUILDING: When I arrived, I literally thought the hotel had shut down because the property and building looked like a mangled construction site. I found the entrance and attempted to check in. CHECK IN DISASTER/ CUSTOMER SERVICE: I gave the girl my name and she laughed at me and told me I was in the wrong hotel. I confirmed the hotel name and showed her my confirmation email. She gave me a confused look and said that I didn't have a reservation because I must've booked last minute... I booked two weeks beforehand. She then told me that she would just run my card and book me a new room- but I had already paid!!!! Then she told me to print out my confirmation email from their computer, but both browsers were so old, it wouldn't pull up my email account. After going back and forth, she had me send my confirmation email to her personal email because the company email wasn't working. She NEVER apologized for the inconvenience. Finally, she gave me a room key, but didn't give me any sort of directions to my room (so I thought it must've been an easy room to find). Wrong. They had a sign that blocked the hallway saying that this part of the hotel was closed. My room was down that hallway. Construction everywhere. Smelled awful. I ended up walking around for a bit in the creepiest looking hotel (think murder movie style with construction and plastic sheets hanging over certain hallways), then just ignored the sign and walked behind it to get to the room. BREAKFAST: I woke up the next morning, checked out, and walked to the attached restaurant for the complimentary breakfast that comes with the room. I got there and the greeter accused me of stealing breakfast (terrible, stale food) because I didn't have a room key. Awesome.
Great staff - facilities need work
Van driver went out of his way to help. The front desk staff were courteous and professional.
The facilities were run down - we had two rooms next to each other. Unfortunately one of the rooms we had entry to had people already in the room.
Good simple place to stay with close access to airport.
construction in parking lot was annoying. Tar covered lot, so we had to park next door and walk to hotel.
Staff seemed overwhelmed,
Staff was working hard. Price was decent.
Staff gave us the key to the wrong room, people were already in there. Bathroom was a bit dirty.
The decor was old and the hotel had an unpleasant smell.
Near location to Ohare airport
Out of date and warn out
Concierge was helpful with tips concerning to explore Chicago
upon arrival the shuttle took a long time ... all the others ran on time
The service from the staff was exceptional. I cannot praise them highly enough.Excellent location for the airport and plenty of places to eat are nearby.
perfect for overnight stay at ohare. nice bar attached to hotel which stays open late if your flt is late arrival
shuttle bus could run more frequently. but this is a problem with all hotels at ohare
Located in Rosemont (O'Hare), Best Western At O'Hare is within a 5-minute drive of Allstate Arena and Rivers Casino. Featured amenities include complimentary wired Internet access, a business center, and express check-in. Self parking (subject to charges) is available onsite.
貝斯特韋斯特奧黑爾酒店 - 羅斯蒙已採取以下的措施：