Nice beds and AC
Cleanliness and more eating options
Shower and general update needed
Next to airport
They took advantage of flight cancellations and jacked rates up to over $400. Hotel is very worn and even if clean would still only offer comfort of budget motel
Thank you for allowing me to check in very early!
Bed/pillows were pretty uncomfortable. Lighting in bathroom left the shower pretty dark.
Great for long layover.
Location, clean, comfortable, quiet.
Could not get the room warm and no extra blankets. Hilton needs to replace the windows
Odd staff problem
The place was comfortable and easy to get to.
Flight was cancelled so I tried to get a room. Staff quoted me $350 for a night. I told them their online listing was $100 less, showing them on the Kayak app. They instructed me to step out of line and "book it if you think you can get a room", which I did.
Location, Location, Location. This is the biggest selling point and the convenience to Terminal 3 is outstanding!
Beds are a bit stiff and dated. Not very comfortable.
my bellman was fantastic. he took me up to my room and made sure everything worked before leaving.
Convenient to airport
It's so big you feel like you're in an airport walking the mile to your room. It's also really expensive for a single night convenience stay.
My husband went to make coffee in the room when he got water from the sink it was a milky white color. We tried a couple more times to see if it was a fluke, it was not. When we called down to the desk she said she would send maintenance, it was 12:30 am and we had just gotten in on a flight so we just asked for a bottle of water. We were told that it would cost $4 for one when it was their water that was not clean. Worst customer service we have ever had at a Hilton.
Convenient location, with helpful staff and friendly attitudes; clean and ample rooms, comfortable beds; convenient restaurant.
We were billed for services we did not receive, and had to deal with reception-desk help in order to resolve the problem; problems continued following our stay.
Excellent hotel in excellent location.
Quick, painless checkin and check-out process
Received a 2am call to inform me that my food delivery was at the front desk. I was sleeping, and had not ordered any food.
convenient for early flight
food may be expensive
The soft bed with brilliant white clean bed sheets and covers was excellent. i enjoyed the pleasent fragrence that was coming out from the linens..the toiletries also were excellent.
Room clean and quiet, large comfortable bed
Check in (near to midnight) seemed to take for ever - over 30 minutes - due to staff shortage, but surely they know people are expected arriving on planes? Everything seemed to be charged for, eg wi-fi, vanity sets
If one more casual restaurant/cafe is available, it's great.
Very friendly staff, clean, nicely appointed hotel, very convenient to O Hare.
The prices of meals were a tad high for what you get.
They screwed up the reservation
The Hilton Chicago O'Hare Airport hotel is ideally located in the heart of O'Hare International Airport. No need to worry about those early morning flights. This airport hotel is located in Terminal 2 and is within walking distance to all O'Hare Airport's domestic terminals. Chicago's CTA Blue Line is steps away and provides quick access to Downtown Chicago and Rosemont. The Hilton Chicago O'Hare Airport hotel is about comfort: Sound resistant windows: FHA regulates that no planes can fly directly overhead making for a quite environment, 42-inch TVs with 12 HD channels, WiFi access in all guest rooms (usage fee), blackout curtains, Serta Suite Dreams bed with pillow top mattress, luxury sheets and down comforter, 24-hour room service, Valet parking, athletic club, pool, UPS Store on-site, business center, gift shop The Hilton Chicago O'Hare Airport hotel is about convenience: Diverse dining options: Andiamo and Gaslight Club restaurants, Sports Edition Bar, In-Room Dining, and for the busy traveler, Caffe Mercato. The Hilton Chicago O'Hare Airport hotel is about modern services: "Enviro Room Design" guest rooms are available for customers with allergy related sensitivities that feature hardwood floors, all cotton linens, an air purifying system, foam pillows and non-chemical bath amenities. Nearby, Allstate Arena, Rosemont Theatre, The Park Entertainment Center, Fashion Outlets of Chicago, Chicago Botanic Garden, Woodfield Mall, Arlington Race Course, Wrigley Field, home of the Chicago Cubs, Soldier Field, home of the Chicago Bears, U.S. Cellular Field, home of the Chicago White Sox, United Center, home of the Chicago Bulls and Chicago Blackhawks. The Hilton Chicago O'Hare Airport hotel is about service There are 41 meeting rooms conveniently located on the Conference Level equipped with LG 60-inch SMART TVs. As well as a ballroom which can accommodate up to 200 people. State-of-the-art telecommunications and audio/visual systems are available with full conference capabilities. It is these exceptional meeting facilities combined with high levels of service that the Hilton Chicago O'Hare Airport hotel has earned recognitions within the meeting industry for Best Airport Hotel in the country. Applicable fees may apply to certain services noted in this description. Please contact the hotel for any questions.