Checkin was quick and room was available but it was 4 pm so should have been. Shuttle was quick to the terminal on way back.
Had to drop car off at Hertz and Westin shuttle doesn't stop at Rental Car facility. Had to take bus to terminal and wait for Westin shuttle there.
Great forced overnight option for O'Hare!
Convenient business meeting location near O'Hare
Location and convenience to O'Hare meant getting into and out of town was straightforward, especially with good summer weather. The accommodations were excellent and food very good. I did not need to go into downtown Chicago for anything as what I needed was right there at the meeting venue.
This is no fault of the hotel's, but our meeting organizers could have considered a hotel literally at O'Hare airport to spare any need for shuttle service. Otherwise I was very happy with my experience!
Good but not great
Close to O'Hare, good food in restaurant (but pricey), good conference facilities, clean, comfortable.
Slow bellhops, watered down cocktails in bar, pair of queen beds is really a pair of full size, humid in rooms, doors stuck
That it was clean and you have till 3 to check out on Sunday.
You had to pay to park
Location, van service, room for the price, VERY nice front desk staff
Noisy neighborhood near airport/flight path
Very comfortable bed and great fitness center.
Unexpected expenses such as parking when there is no other alternative to parking
I needed a clean, dog friendly hotel for the night and this hotel was everything I needed. Not many nice dog friendly hotels that don't charge you exorbitant pet fees.
Its nit-picky, but I left at 5:30 am and there was no coffee service at that hour. If that's my only complaint, its doing pretty well.
Fantastic property and a great price.
Cleanliness. Spacious. Comfortable.
Very long lines in the hotel Starbucks. Add more staff or another coffee shop.
Convenient & good quality
Great customer service, I like that their airport shuttle is reliable, leaves every 15 min. I absolutely loved the room service!
Room wasn't thoroughly cleaned, I found trash in the carpet. Also the coffee maker in my room wasn't working
Best hotel experience!
My boyfriend and I had a flight out of O'hare early in the morning and were between staying at the Hilton or the Westin, and fortunately the Westin won. The shuttle to and from the airport was fast and our driver was very friendly. When we checked in, there was a line and somehow we were still greeted within 30 seconds, to which the front desk was so apologetic about our 'wait' (so polite)! When we asked of things around the area to do, the concierge went above and beyond as to tell us basically everything fun within a 10 mile radius. The staff was extremely friendly!
The hotel had a free shuttle to/from the airport and a good restaurant on the premisis. It also was a quick walk to the El to get into downtown Chicago.
nice lobby, spacy room
breakfast is expensive, free airport shuttle service but the driver handles you as a jerk if you don`t pay him
The Coffee shop closed too early.
Four-star hotel luxury is yours just minutes from Chicago O’Hare Airport at The Westin O’Hare. Take the short walk to the Blue Line “EL” train to get to the city or Parkway Bank Park, Allstate Arena or the Fashion Outlets of Chicago easily throughout your stay. At our hotel, find your fresh food essentials at our Benchmark Gastropub serving healthy American cuisine and Starbucks’® bold beverages. Convenient event space and professional planning for social or business gatherings and a 24-hour WestinWORKOUT® Fitness Studio to easily maintain your routine are right here for you. Days end invites you to revitalize in your hotel guestroom or suite offering light pleasures such as our signature Westin Heavenly® Bed and refreshing Westin Heavenly® Bath. Stay energized, stay balanced and ensure a meaningful stay in Chicago at The Westin O’Hare.
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