I liked the room and it was close to where I needed to be. My stay was generally comfortable. The staff were helpful.
My room had a few issues, nothing major, but enough to be annoying. The bathroom plug didn't work so I had to operate it manually. Then it was fixed, but the drain smelt, so I had to leave the extractor fan on, which was noisy.
Despite twice speaking to the same person on reception in the early part of the evening, to report the bathroom light was not working this was not fixed. We could therefore not shower in the morning as the bathroom was in complete darkness. We were looking forward to our stay and were very disappointed. What a shame as we would now aviod making another booking at the Corus chain of hotels.
Was good value for money
The decor in the rooms especially bathroom could have done with modernisation
The location is very good for the city centre and airport
I found the staff very disinterested in their clients.
Suitable location and car parking satisfactory-
Breakfast was a complete failure due to lack of freshly cooked items without having to wait considerable time. Noise from other activity booked into hotel.
Hotel was easy to locate. Room had everything necessary for an overnight stay.
access to pool
emptiness of restaurant
room service was very poor. If number was answered it seemed staff were too busy to also have to do roomservice, therefore it was late or not responded to.
The gym didn't open until 7, which is quite late
the bed linen was dirty, the mattress was very old and uncomfortable. We couldnt get through to room service, the operator or reception for 20 minutes. The room service staff were rude, the food was extremely poor. The room was very small and not worth £59, it was also unclean, and our food was left in the corridor for 12 hours.
The restuarant was very good and the service here was wonderful (in the restaurant)
The room was filty, in total disrepair and not what it was advertised to be at all. The termperature of the room could nto be controlled at all and the rooms were stifling hot.
With a stay at The Regency Hotel Solihull in Solihull, you'll be 7.7 mi (12.4 km) from National Exhibition Centre (NEC) and 17.9 mi (28.8 km) from University of Birmingham. Featured amenities include wired Internet access (surcharge), a business center, and express check-in. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.