優點: Location is good enough. But still not in the midst of happening place of time square. Front desk staff was helpful and pleasant . View from window was amazing
缺點: Travel conceirage was awful. Whenever I looked for them they are not available . Had to go that counter minimum 4 times from my room to get him. He was always out of his place. Finally when he given me advice it went wrong. I wanted to go to Statue of Liberty and he told me to pick a taxi instead of metro. It cost me 35 dollar in the taxi and driver told me best way was metro and he surprised travel concierGe advised me taxi. He said this people doesn't know anything about outside.
Not even a bottle of water complementary. All toiletries are bare minimum and had to ask for certain things.
優點: Great location for the price, clean and comfortable rooms.
缺點: Had an accident in the room which required a first aid kit, which we called down to reception for. Was told they didn't have one. Had to walk to pharmacy with a bleeding big toe covered in tissue paper.
優點: Good Location . Comforts ok. Overs all good.
缺點: Breakfast should be included. Size of room for four people should be more.
缺點: The hotel was overpriced for the general facilities on offer. Pay 30 dollars for a fridge when I'm paying x hundred a night? Kidding? No real dedicated space for guests to relax. Free wifi was not free as it was within service charge. This pricing policy really took facilities down to equivalent of a 2 star hotel or a B and B! Reception staff had an unhelpful attitude. This was on complete contrast to our stays in Boston and DC. Wholly unimpressed. it was almost like the abrasive attitude of Tines Square had pervaded the customer service.
優點: very noisy. you can hear the road traffic from the 46th floor. the walls are not sound proof at all and the rooms are very small.
優點: Lobby was plush and rooms were ok.
缺點: Waited for 30 mins to catch a lift in the morning to come from the rooms to the lobby. They don’t have enough lifts to serve rooms. Made us change the room at 12am in the morning because our bathroom was flooded. Waited for 1 hour in the middle of the night with or bags packed and no one came to give us the room. I had to go to the lobby to sort it out. Didn’t even bother to apologise.
缺點: Facilities in the room could be improved e.g. there were no tea/coffee/kettle facilities, no fridge & drinks bar, no robes in the room.
The hotel was impersonal, particularly on the ground floor and somewhat tired-looking for a 4 star hotel