The folks at the front desk and the engineer were exceptional.
Cassa was a pleasant surprise in NYC
The bed was comfortable and the bathroom clean and up to date. I was very happy the room also included a refrigerator. For New York, I was impressed that everybody who we came in contact with at the hotel was super friendly. Obviously it has a great location.
This hotel was in a great location. Minutes to Times Square, good food, shopping, Broadway. The staff was always friendly. We would definitely stay here again.
Good experience overall, could use a few improveme
Good location for major attractions. Very attractive decor, comfortable bed, friendly staff. Free wifi.
Room was not well lit. I understand the design but I could barely see in the small closet when hanging my suits up. Room service was from a quick service place next door. Issue with the water heater the first night.
A nice experiment
It was a good experience. The location of the hotel is the best. You are in the middle of everything. The staff was nice and friendly
The breakfast options are really very limited but it was ok. The wardrobe space need to get bigger. It can hardly fit for one nevertheless two especially in winter.
Great Rooms and Location!
Everything about the stay was perfect! Nothing to complain about it all. You are a 5 minute walk to the center of Times Square and a the rooms are spacious for a NYC hotel. Additionally, the rooms for very clean and updated. I'll definitely return to this hotel the next time I am back in NYC.
Great hotel and excellent value
Location was fantastic. Close to the action but extremely quiet once you get inside. The rooms were modern, clean and comfortable with a nice bathroom. Staff were friendly and helpful.
This hotel lacked a few of the services you typically expect, such as room service, on-site gym and laundry service (although dry cleaning service is available), but this is not a major problem and is justified by the lower room rates compared to the bigger hotels in this area. Would definitely stay here again!
Great place to stay
Excellent location. Clean rooms. Comfortable beds.
Room was not ready for check in at 3 pm.
Great price on short notice
The room was clean and the hotel was in a prime location-close to Times Square and 5th Ave shopping
The front desk staff was incredibly nice and helpful. Especially Tiffany and Katrina. They accommodated an early check in and and a late check out (we didn't want to leave!) The beds were the most comfortable I've ever slept in. The room was spacious and the bathroom nicer than mine at home! Perfect mid-town location. But the friendly service is the main reason to stay and come back again and again!
Friendly, clean, modern, excellent location.
room too small
The staff is extremely friendly, helpful. They always have a smile – a real, genuine one - on their face. Especially Eric who is concierge of the cassa goes out of his way to make sure you have anything you may need. The beds are extremely comfortable and rooms are nice and quiet – surprising for midtown Manhattan.No need to search anather otel in Times square.
staff is very kind
it is for sure no 5 star hotel. Spa area is nice but 5 chairs at the pool are by far too less for such hotel. Dinner and breakfast was also not 5 star.
Location is good, staff very helpfull.
Small size of bedrom and view hotel in construcion.
The staff was extremely helpful and very friendly. Perfect location and very clean and nice rooms...
A stay at Cassa Hotel NY 45th Street places you in the heart of New York, within a 5-minute walk of Times Square and 5th Avenue. Featured amenities include complimentary wired Internet access, express check-in, and express check-out.
第 45 街卡薩酒店 - 紐約已採取以下的措施：