Great location, Bad Service, Tiny Rooms
Great Location - Right on Times Square
Bad rooms, Really bad service.
Hotel was Wonderful
The location was perfect for what we wanted to do. It was right in the middle of things. The hotel staff was very helpful and very accommodating. They honored all of our requests. This was our second time at this hotel, and we will definitely stay again!
Location and modern design
Reception girl at check in was the absolute worst I have encountered from anywhere. Rude with a big attitude and for no reason at all. Really made me aggravated but just took it and moved on because I was with my family and little child so did not want to spoil their experience because of this person that was not professional or courteous.
If work weren't paying...
Very close to midtown clients; clean; courteous staff; modern decor
For $350/night I expected WiFi in my room, not just in the hotel lobby. It's annoying to feel like I'm being nickel-and-dimed on top of that kind of nightly rate.
The main entrance was unbelievable with the water on the top and the front desk staff was really friendly
Ridiculous charge for a bottle of water
Room way too hot
Asked for two days to turn down the heat.. Room temp said 65. Maintenance had it at 82. Slept with the window open. Unbearable for two nights. Finally brought me Fans night 3. For $400 A Night think they could get it fixed.
Great Stay excellent service. Not 5 stars as conci
Sal at the check in desk provided great advice on rooms. Staft at concierge, Jarrod, and at entrance were always warm and accommodating.
Lady concierge on duty on my last day directed me to a grubby restaurant when there were nicer ones in the same location. She did not pay attention to my specific needs and requests. That was the only disappointment.
elvator arrangement confusing
The entire hotel looks great. The lighting and decor everywhere was amazing. Loved the room. There was a panel to connect external devices via HDMI and various other ports, great for gaming or connecting your own media device. The staff were extremely friendly and professional. The location was also great, right in the center of everything in Times Square. Having a king size bed was great too.
Parking- They have a 3rd party company that handles their parking for $60 a night, $70 for SUV's. I understand it's the city, but I'm already paying almost $350+ a night, I should have parking. I understand the price of rooms per night is high, especially for this great location, but honestly it's not worth it. I could've gotten a hotel room in another 4+star hotel just a few blocks away for a couple hundred cheaper a night, and it probably would've had bigger rooms. I had a room where a billboard was on the building across from me, the shade's didn't help too much with the amount of light that was coming in.
Location was excellent. Convenient to get around on the subway and easy to walk to various locations.
Room was very stylish, accessorised by not over the top. Great bathroom. Bar and lounge area beautiful.
The location is very busy right in the heart of times square wouldn't stay there for a long amount of time. but great to be in the heart of all the action
Great staff, brilliant location.
Well I guess everything on NYC is expensive however I was a little jealous of my friends staying at the 'R' (Renaissance hotel) a few steps closer to times square and the bar was about the best in NY! Although our room was better than their. Much more chic design.
The locations ,staff are friendly and helpful,convenient and I feel safe staying in this hotel. Definetely will recommend to friends.
the comfort of the room and location.
the bathrooms. i just felt they needed more privacy other than a sliding see thru door.
Room and lobby
The concierge - very arrogant man
The staff was extremely helpful, the room was well decorated (although not very big) and the location was excellent.
There was a mix up with my credit card and they ended up charging me more money regarding the hotel room and charged one excess hotel bar account.
The design of the hotel was amazing, I loved it! Very Modern hotel! I enjoyed the fact that I didn't have to go far to have a drink, I would go down to the lobby bar and have a drink then return to the room! Great crowd! I arrived early, yet my room was ready! The front desk agent Nicholas was very nice and helpful and promptly checked me in! Hotel is in a great location, plenty of restaurants in time square and down the side streets! Can't wait to come back!
Loved the view
Didnt know how to put blinds down
The beautiful, contemporary decor, gorgeous city views, the comfortable bed, and quiet room made it our haven for the week. My husband also loved the gym, which was not an additional fee, thank you.
The noisy bar on floor 7 was very annoying to be forced to go through to get to our room each night. Also, having to wait in a lengthy line at the consierge and lobby desks when we needed to ask even simple questions was irritating (floor 7 again, ugh).
Soaring above a glittering stretch of Broadway in the heart of Midtown Manhattan, W New York - Times Square is a sultry escape in the center of it all. Benefit from our prime location and discover the endless attractions of the Big Apple, including the nearby Theater District, Museum of Modern Art, Central Park, and Radio City Music Hall. Conveniently located steps from major subway lines, our hotel in New York's Times Square instantly connects travelers to all parts of Manhattan, from the Upper East Side to the West Village. After a busy day exploring New York City, recharge in your bold guest room or suite, refuel at one of our two dynamic restaurants or relax in The Living Room, a playful tribute to Times Square of the past.
紐約時代廣場 W 酒店 - 紐約已採取以下的措施：