紐約時代廣場喜來登酒店 - 紐約 Sheraton New York Times Square Hotel

Decent hotel with poor service

Lobby was plush and rooms were ok.

Waited for 30 mins to catch a lift in the morning to come from the rooms to the lobby. They don’t have enough lifts to serve rooms. Made us change the room at 12am in the morning because our bathroom was flooded. Waited for 1 hour in the middle of the night with or bags packed and no one came to give us the room. I had to go to the lobby to sort it out. Didn’t even bother to apologise.

Beware the "Destination Fee"!

It was close to the office and other amenities. Other than that, it was pretty disappointing for the money.

The new elevator system was a joke. Ten minutes for a lift is far too long. The room was very small for the price. I could barely move in the bathroom. Also, the hotel and Kayak failed to disclose the $50/night "destination fee" that is tacked on at the end of your stay even if you prepaid for the stay. This charge is borderline larceny for the lack of value provided. I'm contemplating a charge back to recover the money due to the exorbitant and hidden nature of the charge.

Rooms too small Shower with curtains very uncomfortable