This is a very nice hotel, well-situated on the Upper West Side and an excellent value for money. The staff is really nice. The associated restaurant, Nice Matin, is great as well.
Clean and convenient
Firm, thin mattress with too many decorative pillows
Got a great deal. Very clean, great staff, great location, would definitely stay again.
Our room was very clean and a very nice size.
Big construction project going on next door -very noisy at 7 am. Also, mattresses are tired and saggy.
Another great stay at the Lucerne
I've stayed at the Lucerne multiple times, and it is consistently a great hotel on the upper West Side. Rooms are comfortable, staff great, and overall just a very nice experience
Recently renovated and beautifully done. Every detail was very carefully thought out and the crown molding in the room and hall are gorgeously done! A lovely place to stay.
Overall a good say
Very clean room in a relatively quiet part of the city.
Shower flooded the bathroom upon showering. Not a big deal, but had to clean up the bathroom after a shower.
Great location. There were lost of restaurants within walking distance. The subway is one block away. It is a beautiful building.
It was NYC-hotel to an extent - small elevators, fairly small room but not too small.
small lobby-no lounge
I was very pleased with my stay at the Lucerne. The room, though small, was very comfortable. I was particularly impressed by the comfort of the mattress, pillows and linens.
Our in room coffee maker was not in the room at check in. We did not realize until the second day that we could request it from the desk.
Hotel is in an excellent location. Two blocks away from Central Park, near subway and great restaurants. Hotel Staff very pleasant and professional, Concierge was great. Hotel room was spacious and very clean. Requested room not available (plumbing), alternate room was very accommodating.
Later check out.
high quality establishment with attractive look and feel in excellent location
Friendly staff, location and the upgrade I was given was a wonderful surprise.
I liked the sitting room area. The fact the room was quiet, despite being on a busy avenue and street. It was suitable for our family gathering..
It was overpriced for the neighborhood and for the amenities offered.
Comfortable although small room with 2 standard double beds - quiet apart from drown of airconditioning outside. Staff all very friendly and helpful. Excellent location very close to subway, Central Park and Natural History Museum. .
Conveniently located (center of Manhattan, near Central Park) and easily reached by driving.
As it was an older hotel the rooms are compact by current standards but still confortable for one (perhaps cozy for two).
Superb location on upper West side. Excellent staff including concierge service. Good, clean, room with turn down service and appropriate amenities.
the kindness of the hotel staff.
My key did not work the night before I had to leave the next day but your staff fixed it.
A stay at The Lucerne Hotel places you in the heart of New York, within a 10-minute walk of Beacon Theater and Central Park. Featured amenities include a business center, limo/town car service, and express check-in.