I got free upgrade and car was lovely staff very friendly and very pro優點： Professionalism and friendly 缺點： Nothing
Everything easy and fast. 優點： Fast and seamless process. 缺點： Nothing. All good.
缺點： After selecting a car three times, providing all the information including payment details information came up:
This side does no longer exist.
Terrible costumer service 缺點： The Hertz kiosk at NUE Airport was terrible. Poor customer service. The worker would not give me a car rental because she gave our car away. Then, wouldn't give me a refund.