Friendliness of the staff and their ability to adapt to changing arrival time due to delays on motorway. They could not do enough. The room was comfortable and very quite despite being near a major road.
Poor breakfast choice and had to pay extra for cooked english breakfast. Then the scrambled eggs where grey and luke warm...not nice!! This detracted from an otherwise very enjoyable stay.
The quality of the room
Didnt appear on the satnav and apparently it is a common problem according to the staff
Food was excellent, staff all very nice, the bed was clean & comfortable, but the bathroom was rather cramped, I dont know how very large people, would manage,
Our stay fitted the bill for us, the only complaint was the bathroom,
I was really very pleasantly surprised to find my room so comfortable and welcoming, and the restaurant menu so inviting. I'd certainly come again.
Its location isn't perfect for north of Newbury meetings but ok if you factor in the distance.
It would have been helpful if the e-mail confirming my booking had specific directions as to how to find the hotel - the point to leave the A34 - then the detailed directions
breakfast, bathroom, flat screen tv
annex room vey small, road noise
The room was very small and you had to squeeze round the edge of the bed to get to the other side. No chairs to put your clothes on at all, hence on the floor overnight and stained towels and bathmat. Overall clean though.
Teh ambience of the rooms was nice, the meals were fantastic though a little pricy.
One of the staff kept saying 'no problem' when more appropriate responses would be 'very good' or 'you're welcome'
Located in Newbury, The Carnarvon Arms is in a rural location, within a 5-minute drive of North Wessex Downs and Sandham Memorial Chapel. The front desk is staffed during limited hours. Free self parking is available onsite.