Staff was very nice and helpful. Always prompt on any call or request. Big bonus! The full spread hot breakfast was also a nice bonus!!
But the friendly staff didn't completely make up for the bizarre room layout and uncomfortable issues. Toilet wobbled when you sat down. And you practically had to climb in it to close the shower/toilet room) door. Thr jacuzzi was in this weird alcove room that ran the length of the room and had windows to the outside (first floor room) and to boot, the jacuzzi wouldn't bubble.
Overall great time and location
The staff was friendly and accommodating. Our room was clean!
Too many little in the pool late at night. Very noisy and not enjoyable.
Worst hotel experience of my life
The tv didn't work, and after requests for getting it fixed every single day the problem was never resolved, ended up moving me to different room only after I requested. Room wasn't well cleaned-I found a woman's shoe in the room that wasn't mine on my second day, and there were the same dead bugs in the bathroom the whole stay. Bathroom sink was clogged. Not even bananas for continental breakfast--extremely limited selection. Horrible smeIl the whole place.
Get more value for your money at the 100 percent smoke-free and Quality Inn and Suites Middletown-Newport hotel in Middletown, RI, which lets you relax and focus on the people and experiences that you came for. We are near U.S. Naval War College, Eastern Beach, Sachuest Beach, Cliff Walk and Norman Bird Sanctuary. Amenities include free WiFi, free ample parking, free hot breakfast, free coffee, business and fitness centers and an indoor heated pool. Guest rooms feature a refrigerator, microwave, coffee maker, hair dryer, flat-screen TV, iron and ironing board. Also, earn rewards including free nights and gift cards with our Choice Privileges Rewards program.