The customer service was outstanding. The person at the desk greeted us with a glass of champagne and there were "tea times" and snacks available. The room was very comfortable and roomy, and the attention to detail throughout the establishment was exceptional.
The hotel seems to cater to people who want the whole package: not just skiing but a spa and other ammenities as well. We just wanted a comfortable room very close to the mountain and in general, we received it. We never tried the spa. The staff is very helpful and accomodated all of our requests.
The lobby and rooms are very hot and we were unable to determine how to lower the heat. It's the Alps and it's a ski resort town, so we suspect the heat is desired by many, but we found it uncomfortable under a heavy comforter at night. Also, the mattresses were not particularly nice.
Sauna and spa
Very good location and wonderful views of the Matterhorn from our balcony. The best hotel we stayed in during our month in Europe.
nothing, all good.
Wonderful buffet breakfast
Nice hotel with clean & spacius rooms...
Balcony was facing the cemetry
Staff extremely friendly, welcome on arrival included drink, information offered, facilities excellent, extra 'touches' such as fruit, tea in reception and 'nibbles'. View matterhorn
Walk from train station pulling luggage on cobbled streets
Have stayed in Zermatt at least 3 times and we were very happy we chose this hotel. Very clean and comfortable. Staff was tops and very friendly.
Extremely comfortable hotel with character, stunning views of Matterhorn mountain from rooms at rear of the hotel. Staff very friendly and welcoming. Many thoughtful touches - welcome and goodbye letter left in room, complimentary morning and aternoon tea. Excellent buffet breakfast, very high quality. Nothing too much trouble for staff, very impressed. Good location
Very friendly service.
Rooms are a bit old fashioned (but clean and tidy), especially bathrooms could use an upgrade.
Very pleasant and relaxing with friendly staff. Good location for town centre and also ski-lifts (mid-way between both).
A stay at Swiss Alpine Hotel Allalin places you in the heart of Zermatt, steps from Matterhorn Ski Paradise and Mountaineers Cemetery. Featured amenities include a computer station, complimentary newspapers in the lobby, and dry cleaning/laundry services. A train station pick-up service is available for a surcharge.