缺點: Pool View Room 1st day Check In - cannot arrange 當晚取房未能提供泳池景房間, 已作出投訴未有跟進. 第二晚回到酒店我再到前台跟進, 未有主管處理, 因有朋友不適不想換房.用信用卡付
優點: Staff were amazing - so friendly & nothing was too much trouble. We even managed to get a kettle in the room from Reception & every time we needed milk we just asked at the bar......Super friendly.
When we left we had trouble with our transportation not turning up .......Allia? (Sorry I didn’t write her name down) from reception was amazing & certainly went above & beyond the call of duty to assist us - nice job!!!!
優點: Nice hotel. Quiet area by the beach. Lit up nicely in the night. Dance show was very good
缺點: Not enough loungers around the pool (6!). Location was quiet but no restaurants or other facilities are nearby, so need a taxi. Some bad smells from outside streams weren't pleasant. Staff messed our spa and dinner bookings. Service was pleasant and always with a smile, but often too slow. Food wasn't 5* standard at the restaurant.