We had a disastrous journey out to France due to a strike, and missed the first night of our two-night stay. The hotel staff were very helpful and welcoming when we finally arrived 18 hours late, and we were only charged for the one night we actually stayed. The rooms were very comfortable with a pleasant small balcony looking down into the street with some of the mountains visible too and good afternoon sun. The breakfast was very good with plenty of food and a good choice, well worth the extra cost. I am planning to take a pilgrimage to Lourdes next year and would be happy to stay here again.
No - I liked everything.
great friendly environment, great location and view.
Its very near the sanctuaries, shopping area and restaurants
Was a little worried reading the previous reviews but the staff was very friendly and helpful so no worries on that side. Great location and lots of ample parking.
I read somewhere that the there was airconditioning .But the rooms did not have any airconditioning
It was close to the Sanctuary (1/4 mile to entrance) clean, had bar/seating room available, clean, quiet, good value, helpful staff, no complaints at all. the only reason I checked good instead of excellent was it was not fancy but definitely adequate.
Although clean, the rooms were quite bare. We had counted on a double bed, but had twin beds. The lobby looks nice enough, but the rooms are dated and don't really reflect what is in the pictures.
Good location at bottom of town and right beside the Grotto area. Clean rooms. Friendly staff. Free internet/pc access. Free wifi.
Noisy at night (Room on the street side-Avenue Bernadette Soubirous). No Air-con, not too surprising with it being a 2* hotel.
Guest areas were full of character
The quality of the food was dismal. Numerous people send their's back. They are catering for coach parties and not individuals
Its proximity from the sanctury and town centre
No Wi-fi in the room as advertised on the website.
Location This hotel is just 50 m from the entry of the Notre Dame Sanctuary in Lourdes. It is the closest hotel to the Lourdes sanctuary. It overlooks Bernadette Soubirous Avenue and unfurls its vast grounds adjoining the grotto and underground basilica estate. The train station is approximately 1.5 km away. Tarbes-Lourdes-Pyrénées Airport is about 15 km and Pau Pyrénées Airport is about 45 km away. Facilities The hotel was built in 1910. 95 non-smoking rooms are located on 6 storeys and can be reached by lift. The reception desk is open round the clock. The hotel provides a baggage storage service, a currency exchange service, a newspaper stand, a 24-hour security service, a transfer service, a conference room and a smoke alarm. Wireless internet access allows guests to stay connected while on holiday. Souvenirs can be purchased at the gift shop. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the car park for a fee. Guests can also use the for a fee bicycle storage facilities. Rooms Rooms are equipped with air conditioning and central heating. A balcony or terrace is among the standard features of some rooms. All rooms are carpeted and include a double bed and a sofa bed. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. A direct dial telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi are provided as well. A hairdryer and a vanity mirror are available in the bathrooms, which are equipped with a shower and a bathtub. Cosmetic products ensure additional comfort. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. Family rooms are available for parents with children. Sports/Entertainment Parasols on the terrace are also available. For those who wish to stay active while on holiday, the hotel offers golf. Meals Various dining options are available, including a non-smoking restaurant, a dining room, a breakfast room, a café and a bar. Catering options include half board and full board. A generous breakfast buffet guarantees a great start to the day. Lunch is served as a set menu, and guests can choose between à la carte and a set menu for dinner. Gluten-free meals and vegetarian dishes can be prepared on request. The hotel also offers picnics. Payment The hotel accepts the following credit cards: American Express, VISA and MasterCard.