Cool setting a little different could be really good
Old elevators slow and half the time out of order. Rooms small but comfortable.
Ants in my pants...
The decor was the highlight of the stay. I was only in for a night but that didn't stop the service from giving their best.
I was on the first floor right on the street and I mean right on the street. The noise wasn't an issue as much as the people on the sidewalk looking right in my room. The tv didn't work. I found this out after coming home late and felt it eccentric to call to have it fixed at 2 am especially when you're only there for 1 night. Lastly, there were ants in my room. They got into some of my things and I had to throw away some toiletries. Refund for only a partial amount of what I payed. They handled the situation at check out even though I called around 9am and was told they would send someone right away.
Visual experience, personable staff.
The industrial chic decor was remarkable. We felt like we were exploring and discovering as we'd take closer looks at vintage registers, a wood+leather ping pong table, or various London phonebooths. And the staff, whether at the desk, from housekeeping, or from the restaurant/bar Mundo were all kind and communicative. Our room, while not spacious, was comfortably setup/decorat ed. The quirky lamps allowed for subtle lighting. And the shower was large/luxurious. We would definitely go back.
Small details that we wished would be different: the sheets could be softer, the bathroom trashcan could be quieter/silent (it's the pedal-lid kind), and the fragrance (like cologne) in the lobby is entirely too powerful. We also wished there was something approximating room service: where our order at Mundo could be brought up to our room instead of us having to pick it up. That would've probably made us feel quite pampered. :)
Clean rooms, great staff, convenient location to trains and to local attractions like the museum of the moving image, great service.
Shower was not clean enough.
Good, especially for the price
Got a good long term discount on the room. Nice coffee downstairs. Restaurant closed for renovations much of the time I was there, which was disappointing. Room bright and clean and comfortable. Right on top of the subway, though lots of repairs and delays when I was in town.
Housekeeping could have been a little more meticulous. Sometimes things weren't replaced.
The place was great with a funky decor. Clean with comfy beds. Bar and restaurant in hotel a bonus! Easy enough on weekends to find off street parking. Not sure if it was as easy during week
Construction on our side of building starting at 6am!! Cannot sleep with that noise!
The hotel and staff were very nice. The hotel scenery was awesome and it always smelled good. Our room was clean. It was really close to the subway station and a short ride to the city. Its also close to a cool town called Astoria with bars and little restaurants and its also super close to La Guardia airport. The area around it is not the nicest and I wouldn't walk by myself but it wasn't too bad. There's an awesome lil coffee shop next door called All American II Coffee Shop & Deli that serve up a mean grilled cheese with bacon and $1 hot coffees. But for the hotels.com price of $122/night it was really worth it.
Everything was good except for our bed. It was the squeakiest, loudest bed I have ever slept on. And yes, the walls are very thin so when my neighbors phone rang it sounded like my phone rang next to my bed. Not a great place to stay if you are newlyweds, light sleepers, or enjoy privacy.
Good for a staycation
The staff was friendly and courteous, good live music at Mundo a restaurant they have downstairs. They have a communal kitchen on he 4th floor (convenient for some not for all) and a decent gym on the 2nd floor. They have good eco friendly toiletries
The room was small and the air conditioner didn't work. It turned on but I didn't feel an change. The elevator is a little creaky and there's no mini fridge in the room.
Clean. Nice front desk staff. Comfy beds
A revelation being so close to Manhattan.
Short on staff
The staff is a great teem!!! Defintly coming back
As of this Fall, Paper Factory Hotel will become The Collective. The Collectiveis a growing, global network of coliving spaces designed to foster human connection and enable people to lead more fulfilling lives. Paper Factory will still offer nightly stays with all benefits of the hotel you've come to love, but with far more to write home about, including a calendar of shared programs and experiences, and a fullservice restaurant offering breakfast, lunch, dinner and weekend brunch. We look forward to welcoming you at The Collective Paper Factory.