Pleasantness and helpfulness of all staff we came into contact with was first rate, even to the email confirming our late check-in before we arrived
The smoking in the bar permeated into the breakfast area at times
The hotel has been refurbished and provided a very pleasant stay. The internet photos were an accurate representation of the hotel itself, and the people were pleasant.
good position, very comfortable, will stay again
Personal service is good, very friendly and ready to help with everything. It is a comfortable 3 star hotel. Situated between Gugenheim and old city center. Breakfast buffet was also very good for the hotel category (with fresh fruit, serrano ham, juices, cereals, eggs....), only the coffee was not so good. Free Wifi and a computer at the lobby for free use. For short stays is perfect.
Walls are very thin, you can hear everything. My room was at the end of the aile but I could hear the drink machine near the lift. Room was very small, ok for one person but not comfortable for too. Hotel is mostly renewed, rooms are fine but the bathroom design a little bit oldy. A lack of natural light make everything a little bit dark, also my room which has inside view but with no possibilities to open the window.
Very helpful Staff, Great location, easy walk to Guggenheim etc.
Location and amenities. Very good value.
Location, friendliness of the staff.
Only one criticism, - finding the garage to park the car ! The entrance is not under the back of the hotel and the sign to show that this is the underground car-park entrance is not easy to see and has letters only approx. 1" high !! So more attention here would help car-owner/guests.
Very good evening meal
Room much too hot ,but probably my fault as I should have asked how to turn it off!!
The location is excellent, The reception staff were very helpful. Housekeeping staff were excellent- bedlinen changed every day. All in all a very nice hotel. Well placed for the Gugg the old Quarter which we love, the University and the Gran Via. A short walk across the bridge to the Tram stop.
The total indifference of the bar staff.
You'll be centrally located in Bilbao with a stay at Hotel Conde Duque Bilbao, within a 15-minute walk of Plaza Moyua and Bilbao Fine Arts Museum. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Bilbao? This hotel features 2153 square feet (200 square meters) of event facilities. Self parking (subject to charges) is available onsite.