Exterior is a little run down, quite a climb to Valetta Old Town.
Staff were all good, good facilities, although we didn't use them,
Expensive bar/food, but you would expect this. The steps to get to Valetta were a slog, nothing mentioned about this in the blog! Seemed as though only the really expensive rooms were given a window view for breakfast.
They charge you every little thing
They charge you every little thing such as business center without telling me that they have the charge for business center (right after I went to the business center to print my boarding pass they were trying to charge me for 5 euro plus paper) and they claimed that ice bucket was missing after we left hotel and flew back to New York. They charge us for that which we have never seen while we stayed there. They told us that they have inventory list before people come in but who steals the ice bucket? If we need one we don't take the used one. For me this was not the pleasant stay. I had to deal with the bill for the amenities which we had never had. I thought this is 5 star hotel but I would rather stayed 3 star hotel and didn't have to deal with all the burden after I left. Never stay here again.
Comparable to US 3-3.5 star hotel
The hotel would have been fine - if it was a 3-star hotel. However, dinner at the Tiki Restaurant was fantastic.
The bed was terribly uncomfortable, and service was mediocre - we waited over 30 minutes for our drinks from the poolside service. The buffet breakfast was included in our room price, but it was one of the worst meals I've had in a long time. At the price, this is not a hotel i could recommend.
Great Hotel - it was very pleasant experience
We liked everything - room, food, swimming pool, service
Fantastic pool area with restaurant and bars. Wonderful service throughout the holiday.
Beautiful Hotel with a great location, nice swimming pool and a nice selections of restaurants.
Room had a terrible view and the carpet had some stains on it.
The location was good and the Spa was excellent.
The staff were a little arrogant at times. I put this down to the hotel trying to maintain 5 star status.
Proximity to bus terminal. Nice swimming pool. Very good restaurant. We had a nice stay in this hotel.
Friendly, helpful staff with exactly the right balance of attitude - not stiff and formal, not too familiar.
Perfect hotel. Special thanks to Nadine from front desk for patience and availability, without her we could have not rented a car.
Phenomenal harbour and sea view, excellent facilities (impressive location of the swimming pool and private beach for the hotel guests), good level room services, useful location within the city, comfortable and quiet rooms, and attentive and friendly staff.
For a five-star I found it very surprising to find my minibar empty.
Everything, an extremely well run hotel, nothing was too much trouble for the friendly and attentive staff
How friendly and attentive the hotel staff were.
All around great experience!
The breakfast could have been a lot better.
Luxury and the friendliness and helpfullness of the staff. they were determined to make the best of a not easy situation. Restaurant excellent.
need to appreciate that present price reflects that building work in progress and many ammenities not yet complete. however, the plusses far outweighed the minusses.
The effeciency and politeness of the staff and their loyalty to a management that had not had the canduor to tell everyone that this is a half finished hotel with few of the facilities yet available.
The fact that VAT was charged on the bill when I was led to believe that it was included. Pretty isolated location for other ameneties.
With a stay at Grand Hotel Excelsior, you'll be centrally located in Floriana, just a 4-minute walk from Grand Harbour and 12 minutes by foot from Upper Barrakka Gardens. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. This hotel has 14 meeting rooms available for events. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.