The helpfulness and friendliness of the staff.Comfort of the room
first it was my wife,s birthday and the w2eeken was superb, bonfire, fireworks, and the food was very nice, service was as you would expect of a 1st class hotel.
the weather. but who really likes the weather we have had lately?
Breakfast was excellent and the cleanliness of the hotel was very good also gardens were superb
The room was smaller than I expected and the bed was not particularly comfortable
Breakfast was great,lady on reception desk very beautiful, grounds superb.
All the floorboards getting to our room squeaked all the time!!
The staff were very courteous and hospitable. Beautiful location - countryside outlook yet near to major roads. Unfortunately as we only stayed for one night I can only comment on the breakfast which was both plentiful and delicious, catering for all tastes. Our bedroom was both spacious and comfortable. Would definately recommend to family and friends.
Friendly staff and excellent food, delightful surroundings
Room was a little small considering the price. Since the price we paid was an offer price, it was acceptable (because it was certainly clean and comfortable) but I would not have wanted to pay the full normal price.
Enjoyed good breakfasts and dinners, and staff friendly & efficient
Appearance and location of hotel
The room we were allocated was the darkest gloomiest hotel room I had ever stayed in.
ecellent restaurant, staff very helpful
Very good country house type hotel. Quiet and very well kept gardens and grounds. Superb location.el
The washbasin taps in room 17 are old and the hot one did not work too well. Both taps need updateing.
With a stay at Chase Hotel in Ross-on-Wye, you'll be minutes from St Mary's Church and Wilton Castle. This hotel is within the vicinity of Goodrich Castle and St. Mary's Kempley.Rooms Make yourself at home in one of the 38 air-conditioned rooms featuring DVD players. Your room comes with a pillowtop bed. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.Amenities Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access.Dining Grab a bite to eat at the hotel's restaurant, which features a bar, or stay in and take advantage of 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge. A complimentary cooked-to-order breakfast is included.Business, Other Amenities Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free self parking is available onsite.