Did well given the COVID restrictions. Coffee was excellent
Would be nice to know in advance that alcohol cannot be ordered after 8 pm
The service personnel are friendly, professional and efficient. The food in the restaurant was delicious and bar service was top notch. The room was spacious with a very comfortable bed and linens. GREAT value too!
There are many medical groups in Guatemala doing wonderful service. We were among them. However, please request that they not wear scrubs into the restaurant. We know where those medical uniforms have been and they shouldn’t be around food.
Bakfast is delicious!
Clean rooms beautiful lobby good breakfast
Slow internet, the toilette was replaced but they left too much white caulking around.
I liked the price, location, beautiful lobby.
Great weather and nice people.
Too close to the airport. You can hear the plane in your room. Some of the staff in the lobby are not friendly. The breakfast buffet was good but the service was poor.
Everyone was friendly and helpful.
It doesn't always include free WiFi. Last time I stayed it was $10 extral.
Location great, but need put more attention staff
Location and rooms are great, good service except reception on desk because not transfer the information
Two issues on reception desk 1) somebody drop off a package for me Thursday I asked to receptionist about my package he sent me two another desk they don't have, Friday morning asked again and they not have my package, but when I called to sender say left my package in reception Friday night time ask again nobody know. So I comeback to NY and not sure if Monday Hotel Return THE Package To THE sender. I not receive my important package. Poor communication
Good helpful staff.
Restaurant prices on high side. WiFi fee $ 10 an aberration.
Some of the staff seemed to be very uptight and not as friendly as one who expect out of a Barcelo establishment.
The pool is heated to the perfect temperature. The spa and fitness rooms have many extra amenities. The beds were clean and comfortable. The staff was excellent and professional. McDonald's is nearby if you want an easy meal. The airport shuttle was a great benefit. I had a peaceful stay.
The Barceló Guatemala City (5-star) hotel is a fantastic urban hotel strategically located within the main business area, surrounded by restaurants, stores and entertainment areas, and only 1.5 miles from the airport and 2.8 miles from the historical center of Guatemala. The ideal city hotel for business and leisure trips.