The location was excellent and the room was nice and clean.
Good staff very helpful.Comfortable but rooms too hot.
Location difficult to locate they onformation on website was incorrect.
They charge 2.5% for using credit cards. There was water leaking in bathroom.
Good location where major in-town tourists spots and shopping areas are within walking distance and train station is only ten minutes by walk.
Smaller than average room and very soft beds while the hotel boasts these water beds healthy.
The location was fantastic, very convenient for the old twn and major sites
Room was very cramped for a family f four,
Rooms were too small. Initially parking was not available. Although we requested a non smoking room, we were given a smoking room which still had butts in the ash tray. When we complained we were given a non smoking room.
The room for 4 persons is extreme too small even for 2!
No staff can be contacted in the morning since the restuarant downstairs opens in the afternoon.
Good location, Clean
Nice agent at the front desk. The room was clean.
The rooms were small, noisy and not good value for money.
A stay at Hotel Falken places you in the heart of Lucerne, within a 10-minute walk of Chapel Bridge and KKL Lucerne. Featured amenities include a computer station, express check-out, and complimentary newspapers in the lobby. Self parking (subject to charges) is available onsite.